Carrol Boyes - Terrible service

Received a gift end of September and wanted to exchange something due to religious reasons. I do not want a refund. The Cresta store was very rude and head office agent Lauren also did not assist. Shocking as a high end items are sold why not exchange merchandise, cheaper shops do this. It comes in original packaging and wrapping as well. Disappointed and Unprofessional. This business model will definitely not last.

Please can you reach out to resolve this. Thanks