JW
Jason W
1 reviews | Active since May 2024
10 Sept 2026, 12:57
Carrol Boyes poor quality zero customer service
We have been avid Carrol Boyes Collectors and supporters for many years . We returned a limited edition cutlery set , not used . A few of the items in the set started to rust and the platting was lifting , Sedgars our supplier attempted to assist but after over six months of stories and excuses Carrol Boyes refuse to rectify the situation with either a replacement or refund . Please be warned the products are not as they seem and once they have money in hand will not assist with any after sales care . Look on line for pics of the rusting stainless steel .
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Replies (2)
Carrol Boyes's replyOfficial
15 Sept 2026, 09:11Thank you for taking the time to share your experience. We take quality and after-sales care seriously, and we'd like to clarify a few points for other readers. This set was purchased through a wholesaler rather than a Carrol Boyes store, and it forms part of a discontinued range, which is why a like-for-like replacement was not possible. Our team did have the pieces inspected, and a refund was offered as an appropriate resolution – this was declined. We stand behind our products and always aim to find a fair outcome for our customers, and we remain open to resolving this via refund if that changes. We're happy to discuss further directly – please reach out to us at ***
Carrol Boyes's reply15 Sept 2026, 09:11
Official
Thank you for taking the time to share your experience. We take quality and after-sales care seriously, and we'd like to clarify a few points for other readers. This set was purchased through a wholesaler rather than a Carrol Boyes store, and it forms part of a discontinued range, which is why a like-for-like replacement was not possible. Our team did have the pieces inspected, and a refund was offered as an appropriate resolution – this was declined. We stand behind our products and always aim to find a fair outcome for our customers, and we remain open to resolving this via refund if that changes. We're happy to discuss further directly – please reach out to us at ***
JW
Jason W's updateReviewer Update
15 Sept 2026, 20:32Good evening. Please may I correct the misleading facts above. Carol Bouys never offered any form of refund or replacement of any type. Aasedgars management tried assisting but had no comeback from Carol Bouys. Carol Bouys claimed to have run tests that they failed to produce when asked as all are aware the items are rusting. This reply I have received is the first communication from Carol Bouys I have ever received concerning this matter that has gone on for over 12 months . Why could you not deal with this matter professionally and correctly from the beginning ? You are welcome to contact me directly should you choose to.
JW
Jason W's update15 Sept 2026, 20:32
Reviewer Update
Good evening. Please may I correct the misleading facts above. Carol Bouys never offered any form of refund or replacement of any type. Aasedgars management tried assisting but had no comeback from Carol Bouys. Carol Bouys claimed to have run tests that they failed to produce when asked as all are aware the items are rusting. This reply I have received is the first communication from Carol Bouys I have ever received concerning this matter that has gone on for over 12 months . Why could you not deal with this matter professionally and correctly from the beginning ? You are welcome to contact me directly should you choose to.