1 reviews | Active since Nov 2018
Very poor service from Carrol Boyes Head office Sales
I ordered three gifts for a congress from Carrol Boyes. Usually they deliver and one time I have collected. They no longer have the friendly and efficient reps we worked with and now the sales depart assists you - after several emails and confused quotes I receive the invoice, paid and arranged on *** that I will collect on Friday - all good they say. They do not tell me they close at 2pm. I live in Stellenbosch and arranged all my appointments with my clients for the Friday to allow me to collect the gifts. Well I am too late to collect - Byrone says I must stay in one spot in the city and he will bring the gifts to me. Not possible - moving around with my clients. I told him to arrange delivery MOnday. I have to send it to my cilent on Tuesday. Today - Monday - he says not possible. What has happened to your service - great items but because of your own neglect of telling me closig times i now have no gifts - can i have a refund please.
Thank you for your feedback, and for choosing Carrol Boyes for your congress gifts.
We're sorry the collection on Friday didn't go as planned and that our collection hours weren't stated clearly. We've raised this with the team so it's included in all future confirmations.
We'd like to reassure you and anyone reading that this was resolved. We arranged to have your order dropped off with you, so your gifts reached you in time for your client.
Thank you for your feedback, and for choosing Carrol Boyes for your congress gifts.
We're sorry the collection on Friday didn't go as planned and that our collection hours weren't stated clearly. We've raised this with the team so it's included in all future confirmations.
We'd like to reassure you and anyone reading that this was resolved. We arranged to have your order dropped off with you, so your gifts reached you in time for your client.