Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brits Brothers Auto Parts is a sharply divided online parts supplier. Customers consistently praise individual consultants, especially Twinkie, for fast, friendly help in Staff Professionalism & Conduct (4.0). A recurring theme, however, is undelivered orders, incorrect or damaged parts and approved refunds that are never paid, pulling Communication & Aftercare (1.4) and Vehicle Quality & Reliability (1.1) to the bottom.
Top Strengths:
- •Staff Professionalism & Conduct: Twinkie is named again and again for patiently identifying the correct part, answering after hours and following up without prompting. Ryan and Erika also earn praise, with one buyer noting Ryan covered a R450 shortfall from his own pocket.
TrustIndex
3.6
NPS Score
-41
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Brits Brothers Auto Parts
What do customers say about Brits Brothers Auto Parts?
Based on recent customer reviews, Brits Brothers Auto Parts is a sharply divided online parts supplier. Customers consistently praise individual consultants, especially Twinkie, for fast, friendly help in Staff Professionalism & Conduct (4.0). A recurring theme, however, is undelivered orders, incorrect or damaged parts and approved refunds that are never paid, pulling Communication & Aftercare (1.4) and Vehicle Quality & Reliability (1.1) to the bottom.
What is Brits Brothers Auto Parts's biggest strength?
Brits Brothers Auto Parts's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Twinkie is named again and again for patiently identifying the correct part, answering after hours and following up without prompting. Ryan and Erika also earn praise, with one buyer noting Ryan covered a R450 shortfall from his own pocket.
What are the most common complaints about Brits Brothers Auto Parts?
The most common complaint about Brits Brothers Auto Parts, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. A recurring pattern is money taken for parts that never ship, with courier collections cancelled and one part resold to another customer. Buyers repeatedly question legitimacy, citing no physical address and months of waiting with no part and no money.
Is Brits Brothers Auto Parts trustworthy?
Brits Brothers Auto Parts has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 95 reviews in the last 12 months. Hellopeter has tracked Brits Brothers Auto Parts across 125 total reviews. How is the TrustIndex calculated? →
Recent reviews (95)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2014
Amazing Service from Brits Brothers
Recently purchased an item from Brits Brothers and had an amazing experience thanks to their friendly and sufficient sales staff Twinkie. Thank you you make my purchase effortless and extremely quick and easy. Will definitely use them again.
1 reviews | Active since May 2014
Amazing Service from Brits Brothers
Recently purchased an item from Brits Brothers and had an amazing experience thanks to their friendly and sufficient sales staff Twinkie. Thank you you make my purchase effortless and extremely quick and easy. Will definitely use them again.
1 reviews | Active since Sept 2026
Sold the wrong part, then refused a refund — Order ***
Sold the wrong part, then refused a refund — Order *** I bought an alternator from Brits Brothers for my 2016 Renault Clio IV (900cc). Their agent, Twinkie, confirmed it would fit before I paid. It didn't. What arrived wasn't even a Renault part — HDM Auto Electrical Parts in Boksburg identified it as an Isuzu alternator and bench-tested it as dead-on 5 September 2026. So not only was it the wrong part for my car, but it also didn't even work. When I raised this, their rep William told me on WhatsApp that a refund "wasn't available" only store credit and that if I didn't like it, I should just keep the broken part. No manager, no further discussion, conversation closed on his end. That's not how the law works. Under the Consumer Protection Act (Sections 55 & 56), when goods fail to meet the required standard, the customer chooses the remedy - repair, replacement, or refund. It's not the supplier's call. Brits Brothers' own returns policy says the same thing: they take responsibility, including refunds, when the wrong part is supp****. This is exactly that case and they still tried to forb me off with credit I never agreed to. I emailed their management directly (14 September and gave them a clear deadline of the 16 September 2026. Nothing. No response at all. Reading other reviews here, this isn't a one-off — other customers describe the same thing: wrong parts and refunds quietly turned into store credit without consent. If that's the pattern, buyers should know about it before they hand over their money. I'm escalating to the National Consumer Commission. Buy here at your own risk and get everything in writing before you pay.
1 reviews | Active since Sept 2026
Sold the wrong part, then refused a refund — Order ***
Sold the wrong part, then refused a refund — Order *** I bought an alternator from Brits Brothers for my 2016 Renault Clio IV (900cc). Their agent, Twinkie, confirmed it would fit before I paid. It didn't. What arrived wasn't even a Renault part — HDM Auto Electrical Parts in Boksburg identified it as an Isuzu alternator and bench-tested it as dead-on 5 September 2026. So not only was it the wrong part for my car, but it also didn't even work. When I raised this, their rep William told me on WhatsApp that a refund "wasn't available" only store credit and that if I didn't like it, I should just keep the broken part. No manager, no further discussion, conversation closed on his end. That's not how the law works. Under the Consumer Protection Act (Sections 55 & 56), when goods fail to meet the required standard, the customer chooses the remedy - repair, replacement, or refund. It's not the supplier's call. Brits Brothers' own returns policy says the same thing: they take responsibility, including refunds, when the wrong part is supp****. This is exactly that case and they still tried to forb me off with credit I never agreed to. I emailed their management directly (14 September and gave them a clear deadline of the 16 September 2026. Nothing. No response at all. Reading other reviews here, this isn't a one-off — other customers describe the same thing: wrong parts and refunds quietly turned into store credit without consent. If that's the pattern, buyers should know about it before they hand over their money. I'm escalating to the National Consumer Commission. Buy here at your own risk and get everything in writing before you pay.
1 reviews | Active since Sept 2022
Not recommended
Worst service I received in a long time. Send the wrong part. Made all attempts to contact them on their official channels. Return function not working. Rather than trying to resolve the issue, turned around and accused me of not following the correct process and being dishonest.
1 reviews | Active since Sept 2022
Not recommended
Worst service I received in a long time. Send the wrong part. Made all attempts to contact them on their official channels. Return function not working. Rather than trying to resolve the issue, turned around and accused me of not following the correct process and being dishonest.
1 reviews | Active since Aug 2026
Extremely bad Service.
I recieve an extremely bad service from these guys. They delivered wrong parts after confirming with them several times. This was early August now it's mid September they promised to refund me but they haven't and they keep on making excuses or ignore my emails and calls. They are a **** and they have no respect for thier customers. They just want your money and they spit at you once they got it.
1 reviews | Active since Aug 2026
Extremely bad Service.
I recieve an extremely bad service from these guys. They delivered wrong parts after confirming with them several times. This was early August now it's mid September they promised to refund me but they haven't and they keep on making excuses or ignore my emails and calls. They are a **** and they have no respect for thier customers. They just want your money and they spit at you once they got it.
1 reviews | Active since Aug 2026
Hyundai Elantra 2017 model 1.6 executive auto foglights cover
Excellent service although I haven't received my parcel but the procedure they follow to update me is excellent
1 reviews | Active since Aug 2026
Hyundai Elantra 2017 model 1.6 executive auto foglights cover
Excellent service although I haven't received my parcel but the procedure they follow to update me is excellent
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts did respond but still no refund
After having given this business a negative review concerning the faulty part they supp**** to me and having spent my last cent to return it back ,they seemed to respond requested my order number and gave it to them .From that day onwards ,they nevertheless came back to apologise and offer to refund the amount of of money to date and I don't know what else I need to do to get my refund as well as the money they *****ed me off
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts did respond but still no refund
After having given this business a negative review concerning the faulty part they supp**** to me and having spent my last cent to return it back ,they seemed to respond requested my order number and gave it to them .From that day onwards ,they nevertheless came back to apologise and offer to refund the amount of of money to date and I don't know what else I need to do to get my refund as well as the money they *****ed me off
1 reviews | Active since Jun 2026
Appalling service, zero communication and missing refund!
I placed an order on 9 July, never received it, and had to chase them down myself only to be told on 27 July that the product was out of stock. After requesting an EFT refund, I was told on 3 August that my refund was submitted and would take up to 7 business days. It is now well past that deadline, and after repeatedly following up via email, WhatsApp, and phone calls, I am being completely ignored with no response, no money, and no proof of payment. Waiting this long for an unfulfilled order and a withheld refund is completely unacceptable. Do not buy from them!
1 reviews | Active since Jun 2026
Appalling service, zero communication and missing refund!
I placed an order on 9 July, never received it, and had to chase them down myself only to be told on 27 July that the product was out of stock. After requesting an EFT refund, I was told on 3 August that my refund was submitted and would take up to 7 business days. It is now well past that deadline, and after repeatedly following up via email, WhatsApp, and phone calls, I am being completely ignored with no response, no money, and no proof of payment. Waiting this long for an unfulfilled order and a withheld refund is completely unacceptable. Do not buy from them!