Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brits Brothers Auto Parts is a sharply divided online parts supplier. Customers consistently praise individual consultants, especially Twinkie, for fast, friendly help in Staff Professionalism & Conduct (4.0). A recurring theme, however, is undelivered orders, incorrect or damaged parts and approved refunds that are never paid, pulling Communication & Aftercare (1.4) and Vehicle Quality & Reliability (1.1) to the bottom.
Top Strengths:
- •Staff Professionalism & Conduct: Twinkie is named again and again for patiently identifying the correct part, answering after hours and following up without prompting. Ryan and Erika also earn praise, with one buyer noting Ryan covered a R450 shortfall from his own pocket.
TrustIndex
3.7
NPS Score
-41
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Brits Brothers Auto Parts
What do customers say about Brits Brothers Auto Parts?
Based on recent customer reviews, Brits Brothers Auto Parts is a sharply divided online parts supplier. Customers consistently praise individual consultants, especially Twinkie, for fast, friendly help in Staff Professionalism & Conduct (4.0). A recurring theme, however, is undelivered orders, incorrect or damaged parts and approved refunds that are never paid, pulling Communication & Aftercare (1.4) and Vehicle Quality & Reliability (1.1) to the bottom.
What is Brits Brothers Auto Parts's biggest strength?
Brits Brothers Auto Parts's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Twinkie is named again and again for patiently identifying the correct part, answering after hours and following up without prompting. Ryan and Erika also earn praise, with one buyer noting Ryan covered a R450 shortfall from his own pocket.
What are the most common complaints about Brits Brothers Auto Parts?
The most common complaint about Brits Brothers Auto Parts, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. A recurring pattern is money taken for parts that never ship, with courier collections cancelled and one part resold to another customer. Buyers repeatedly question legitimacy, citing no physical address and months of waiting with no part and no money.
Is Brits Brothers Auto Parts trustworthy?
Brits Brothers Auto Parts has a TrustIndex of 3.7 out of 10 on Hellopeter, based on 93 reviews in the last 12 months. Hellopeter has tracked Brits Brothers Auto Parts across 122 total reviews. How is the TrustIndex calculated? →
Recent reviews (93)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Extremely bad Service.
I recieve an extremely bad service from these guys. They delivered wrong parts after confirming with them several times. This was early August now it's mid September they promised to refund me but they haven't and they keep on making excuses or ignore my emails and calls. They are a **** and they have no respect for thier customers. They just want your money and they spit at you once they got it.
1 reviews | Active since Aug 2026
Extremely bad Service.
I recieve an extremely bad service from these guys. They delivered wrong parts after confirming with them several times. This was early August now it's mid September they promised to refund me but they haven't and they keep on making excuses or ignore my emails and calls. They are a **** and they have no respect for thier customers. They just want your money and they spit at you once they got it.
1 reviews | Active since Aug 2026
Hyundai Elantra 2017 model 1.6 executive auto foglights cover
Excellent service although I haven't received my parcel but the procedure they follow to update me is excellent
1 reviews | Active since Aug 2026
Hyundai Elantra 2017 model 1.6 executive auto foglights cover
Excellent service although I haven't received my parcel but the procedure they follow to update me is excellent
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts did respond but still no refund
After having given this business a negative review concerning the faulty part they supp**** to me and having spent my last cent to return it back ,they seemed to respond requested my order number and gave it to them .From that day onwards ,they nevertheless came back to apologise and offer to refund the amount of of money to date and I don't know what else I need to do to get my refund as well as the money they *****ed me off
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts did respond but still no refund
After having given this business a negative review concerning the faulty part they supp**** to me and having spent my last cent to return it back ,they seemed to respond requested my order number and gave it to them .From that day onwards ,they nevertheless came back to apologise and offer to refund the amount of of money to date and I don't know what else I need to do to get my refund as well as the money they *****ed me off
1 reviews | Active since Jun 2026
Appalling service, zero communication and missing refund!
I placed an order on 9 July, never received it, and had to chase them down myself only to be told on 27 July that the product was out of stock. After requesting an EFT refund, I was told on 3 August that my refund was submitted and would take up to 7 business days. It is now well past that deadline, and after repeatedly following up via email, WhatsApp, and phone calls, I am being completely ignored with no response, no money, and no proof of payment. Waiting this long for an unfulfilled order and a withheld refund is completely unacceptable. Do not buy from them!
1 reviews | Active since Jun 2026
Appalling service, zero communication and missing refund!
I placed an order on 9 July, never received it, and had to chase them down myself only to be told on 27 July that the product was out of stock. After requesting an EFT refund, I was told on 3 August that my refund was submitted and would take up to 7 business days. It is now well past that deadline, and after repeatedly following up via email, WhatsApp, and phone calls, I am being completely ignored with no response, no money, and no proof of payment. Waiting this long for an unfulfilled order and a withheld refund is completely unacceptable. Do not buy from them!
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts delivered a defective product
I bought a used spare from the supplier on the July 2026 and 3 days later delivered ,however I and after I discovered the same day that it had some defects on the electrical plug was missing and can't be installed .I returned the part back via the The Courier Guy who delivered the item and back to the seller and they were supposed to refund me but still to date having paid for sending back the item and still struggling to get the refund and Payflex instead penalised me even though I reported the issue to them saying they are just a middle man between the seller and the customer and there's nothing much they can do .
1 reviews | Active since Jul 2021
Brits Brothers Auto Parts delivered a defective product
I bought a used spare from the supplier on the July 2026 and 3 days later delivered ,however I and after I discovered the same day that it had some defects on the electrical plug was missing and can't be installed .I returned the part back via the The Courier Guy who delivered the item and back to the seller and they were supposed to refund me but still to date having paid for sending back the item and still struggling to get the refund and Payflex instead penalised me even though I reported the issue to them saying they are just a middle man between the seller and the customer and there's nothing much they can do .
1 reviews | Active since May 2016
Beware. Still Waiting for My Refund
Ordered a part on 17 July. On 26 July, my account was credited because the part was out of stock. I requested a refund on 29 July and am still waiting for my money to be refunded. I’ve followed up multiple times and keep being told that the refund will be processed, but then communication stops and the refund never happens. Very disappointing service, especially considering they were unable to fulfil the order in the first place.
1 reviews | Active since May 2016
Beware. Still Waiting for My Refund
Ordered a part on 17 July. On 26 July, my account was credited because the part was out of stock. I requested a refund on 29 July and am still waiting for my money to be refunded. I’ve followed up multiple times and keep being told that the refund will be processed, but then communication stops and the refund never happens. Very disappointing service, especially considering they were unable to fulfil the order in the first place.