Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BNA MOTORS is valued most for its people and its purchase journey. Customers consistently name individual consultants who secure finance for first time and previously declined buyers, then hand the vehicle over quickly. A recurring theme, however, is that momentum fades after the deal, with aftercare and post purchase mechanical issues driving the strongest frustration in Communication & Aftercare (3.4) and Vehicle Quality & Reliability (3.3).
Top Strengths:
- •Staff Professionalism & Conduct: Consultants are praised by name again and again, including Trevor, Veronique, Whithian Jacobs, Jordan, Imraan Moosa and Romarlon Cupido. Customers describe patience with first time buyers, zero pressure through finance applications and managers who personally rescue stalled deals.
Replied to 55% of negative reviews
Reply time on negative reviews: 1342h 23m
TrustIndex
8.1
Ranking
#13
in Repairs & Service
Reply Time
238h 17m
NPS Score
42
Recommended: Likely
Replied to 55% of negative reviews
Reply time on negative reviews: 1342h 23m
Nov '25 - Oct '26
Frequently Asked Questions About BNA MOTORS
What do customers say about BNA MOTORS?
Based on recent customer reviews, BNA MOTORS is valued most for its people and its purchase journey. Customers consistently name individual consultants who secure finance for first time and previously declined buyers, then hand the vehicle over quickly. A recurring theme, however, is that momentum fades after the deal, with aftercare and post purchase mechanical issues driving the strongest frustration in Communication & Aftercare (3.4) and Vehicle Quality & Reliability (3.3).
What is BNA MOTORS's biggest strength?
BNA MOTORS's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants are praised by name again and again, including Trevor, Veronique, Whithian Jacobs, Jordan, Imraan Moosa and Romarlon Cupido. Customers describe patience with first time buyers, zero pressure through finance applications and managers who personally rescue stalled deals.
What are the most common complaints about BNA MOTORS?
The most common complaint about BNA MOTORS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. The clearest pattern of dissatisfaction is silence after the sale. Customers describe unanswered emails, calls and WhatsApp messages, promised refunds and cash backs left outstanding for months, and contradictory answers between the branch and the aftersales department.
How does BNA MOTORS compare to other Car Dealerships companies?
BNA MOTORS scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.5); their weakest is After-Sales Service (2.6). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is BNA MOTORS trustworthy?
BNA MOTORS has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 281 reviews in the last 12 months. They reply to 55% of negative reviews, typically within 1342 hours 23 min. Hellopeter has tracked BNA MOTORS across 744 total reviews. How is the TrustIndex calculated? →
Recent reviews (281)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I wanted to sell my polo vivo the same day and Abdul from BNA Motors not only gave me the
I wanted to sell my polo vivo the same day and Abdul from BNA Motors not only gave me the exact price i want but he managed to do all that with 15 mins of me bringing him the car! Was quick and effortless
1 reviews | Active since Oct 2026
I wanted to sell my polo vivo the same day and Abdul from BNA Motors not only gave me the
I wanted to sell my polo vivo the same day and Abdul from BNA Motors not only gave me the exact price i want but he managed to do all that with 15 mins of me bringing him the car! Was quick and effortless
1 reviews | Active since Nov 2024
Trade my old vehicle in was helped and approved in 30min very good service and great agent servic...
Trade my old vehicle in was helped and approved in 30min very good service and great agent service from Romarlon
1 reviews | Active since Oct 2026
Very Unprofessional Dealership Experience
Very Unprofessional Dealership Experience My experience with this dealership has been extremely disappointing, particularly with the level of communication and service I received after the sale was completed. During the sales process, communication was excellent and responses were prompt. Unfortunately, once the sale was finalised, the communication went from 100 to 0. I had to wait from August until October for my trade-in vehicle to be settled, while the bank continued debiting the existing account. During this period, I made numerous calls and sent multiple messages to the salesperson, Jaryd, as well as his manager, Carrey, requesting updates and assistance. Despite repeated attempts to make contact, I received little to no feedback. What was particularly frustrating was having to see activity and posts from the dealership while my messages and requests for assistance remained unanswered. I also contacted other staff members at the dealership, who advised that they would follow up with the salesperson. Unfortunately, after those conversations, I was once again left without any meaningful feedback. I eventually managed to speak to Carrey, who was not helpful in resolving the matter. I was directed to contact after-sales, despite being advised that after-sales deals primarily with mechanical and vehicle-related issues, whereas my concern was specifically regarding the outstanding settlement of my trade-in vehicle. As a customer, I should not have had to make countless calls, send repeated messages, involve other staff members, and ultimately seek assistance from third parties simply to receive information about the settlement of my vehicle. The overall experience left me feeling that once the sale was completed, the level of urgency and customer service changed completely. A customer should receive the same level of professionalism and communication after the sale as they did while the dealership was trying to secure the sale. I would strongly encourage prospective customers to carefully consider the level of after-sales communication and support they can expect before proceeding with a purchase. This review is based on my personal experience and the communication I received throughout the process.
1 reviews | Active since Oct 2026
Very Unprofessional Dealership Experience
Very Unprofessional Dealership Experience My experience with this dealership has been extremely disappointing, particularly with the level of communication and service I received after the sale was completed. During the sales process, communication was excellent and responses were prompt. Unfortunately, once the sale was finalised, the communication went from 100 to 0. I had to wait from August until October for my trade-in vehicle to be settled, while the bank continued debiting the existing account. During this period, I made numerous calls and sent multiple messages to the salesperson, Jaryd, as well as his manager, Carrey, requesting updates and assistance. Despite repeated attempts to make contact, I received little to no feedback. What was particularly frustrating was having to see activity and posts from the dealership while my messages and requests for assistance remained unanswered. I also contacted other staff members at the dealership, who advised that they would follow up with the salesperson. Unfortunately, after those conversations, I was once again left without any meaningful feedback. I eventually managed to speak to Carrey, who was not helpful in resolving the matter. I was directed to contact after-sales, despite being advised that after-sales deals primarily with mechanical and vehicle-related issues, whereas my concern was specifically regarding the outstanding settlement of my trade-in vehicle. As a customer, I should not have had to make countless calls, send repeated messages, involve other staff members, and ultimately seek assistance from third parties simply to receive information about the settlement of my vehicle. The overall experience left me feeling that once the sale was completed, the level of urgency and customer service changed completely. A customer should receive the same level of professionalism and communication after the sale as they did while the dealership was trying to secure the sale. I would strongly encourage prospective customers to carefully consider the level of after-sales communication and support they can expect before proceeding with a purchase. This review is based on my personal experience and the communication I received throughout the process.
1 reviews | Active since Sept 2026
They are quick to replay and give sufficient information so that you can get clearly and understa...
They are quick to replay and give sufficient information so that you can get clearly and understanding
1 reviews | Active since Sept 2026
They are quick to replay and give sufficient information so that you can get clearly and understa...
They are quick to replay and give sufficient information so that you can get clearly and understanding
1 reviews | Active since Oct 2026
BNA Motors "Made it happen" for me
BNA Motors "Made it happen" for me. They sourced the specific specified VW I wanted within my exact criteria. Shout out to Josh for being a very helpful sales agent!!!
1 reviews | Active since Oct 2026
BNA Motors "Made it happen" for me
BNA Motors "Made it happen" for me. They sourced the specific specified VW I wanted within my exact criteria. Shout out to Josh for being a very helpful sales agent!!!