Very Unprofessional Dealership Experience

Very Unprofessional Dealership Experience

My experience with this dealership has been extremely disappointing, particularly with the level of communication and service I received after the sale was completed.

During the sales process, communication was excellent and responses were prompt. Unfortunately, once the sale was finalised, the communication went from 100 to 0.

I had to wait from August until October for my trade-in vehicle to be settled, while the bank continued debiting the existing account. During this period, I made numerous calls and sent multiple messages to the salesperson, Jaryd, as well as his manager, Carrey, requesting updates and assistance. Despite repeated attempts to make contact, I received little to no feedback.

What was particularly frustrating was having to see activity and posts from the dealership while my messages and requests for assistance remained unanswered. I also contacted other staff members at the dealership, who advised that they would follow up with the salesperson. Unfortunately, after those conversations, I was once again left without any meaningful feedback.

I eventually managed to speak to Carrey, who was not helpful in resolving the matter. I was directed to contact after-sales, despite being advised that after-sales deals primarily with mechanical and vehicle-related issues, whereas my concern was specifically regarding the outstanding settlement of my trade-in vehicle.

As a customer, I should not have had to make countless calls, send repeated messages, involve other staff members, and ultimately seek assistance from third parties simply to receive information about the settlement of my vehicle.

The overall experience left me feeling that once the sale was completed, the level of urgency and customer service changed completely. A customer should receive the same level of professionalism and communication after the sale as they did while the dealership was trying to secure the sale.

I would strongly encourage prospective customers to carefully consider the level of after-sales communication and support they can expect before proceeding with a purchase.

This review is based on my personal experience and the communication I received throughout the process.