Based on recent customer reviews, Blue Security is drawing heavy criticism around billing and administration, with clients reporting unexplained debits, double deductions, annual fees charged twice and cancellations that were never processed. Many describe faulty alarm panels, dud batteries and slow technical callbacks, plus difficulty reaching managers or getting return calls. Kharwastan and Marianhill residents question patrol visibility and response. A smaller group praises individual agents such as Olwethu Mkhize and the Pinetown team for ownership, courtesy and long term peace of mind.
Replied to 93% of negative reviews
Reply time on negative reviews: 5h 41m
TrustIndex
4
Â
Ranking
#7
in Security
Reply Time
4h 37m
Â
NPS Score
0
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 5h 41m
Nov '25 - Oct '26
Frequently Asked Questions About Blue Security
What do customers say about Blue Security?
Based on recent customer reviews, Blue Security is drawing heavy criticism around billing and administration, with clients reporting unexplained debits, double deductions, annual fees charged twice and cancellations that were never processed. Many describe faulty alarm panels, dud batteries and slow technical callbacks, plus difficulty reaching managers or getting return calls. Kharwastan and Marianhill residents question patrol visibility and response. A smaller group praises individual agents such as Olwethu Mkhize and the Pinetown team for ownership, courtesy and long term peace of mind.
Is Blue Security trustworthy?
Blue Security has a TrustIndex of 4 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 5 hours 41 min. Hellopeter has tracked Blue Security across 293 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
Excellent Service ....
Excellent service to you guys for today. There was an unknown vehicle parked outside my gate today, just 1 call and within 20 seconds you guys were there ...and you know the best part is when I called the control room you guys didn't Even ask if I'm your client ...all you wanted was my address and as I cut the call your guys where there.. Your service is far beyond excellence as I am not even a paying client and your team was out there today to assist me... Ever so grateful for your speedy service... Blue Security defiantly gained another very happy customer... Well done guys and thank you so very much...
1 reviews | Active since Jun 2018
Excellent Service ....
Excellent service to you guys for today. There was an unknown vehicle parked outside my gate today, just 1 call and within 20 seconds you guys were there ...and you know the best part is when I called the control room you guys didn't Even ask if I'm your client ...all you wanted was my address and as I cut the call your guys where there.. Your service is far beyond excellence as I am not even a paying client and your team was out there today to assist me... Ever so grateful for your speedy service... Blue Security defiantly gained another very happy customer... Well done guys and thank you so very much...
1 reviews | Active since Oct 2025
BLUE SECURITY
Very disappointed with BLUE SECURITY they just debited R900 + from my account, been waiting for them to call in regards to the matter but I knew they would wait till month end. definitely ending the contract with them. So dishonest especially the sales person I delt with did not explain that extra fee. such ****** 😡😡😡🤬 to top it off no document was signed by me in regards to the extra amount. I will be taking the matter further.
1 reviews | Active since Oct 2025
BLUE SECURITY
Very disappointed with BLUE SECURITY they just debited R900 + from my account, been waiting for them to call in regards to the matter but I knew they would wait till month end. definitely ending the contract with them. So dishonest especially the sales person I delt with did not explain that extra fee. such ****** 😡😡😡🤬 to top it off no document was signed by me in regards to the extra amount. I will be taking the matter further.
1 reviews | Active since Dec 2022
No service rendered
My Acc BS***6 was canceled as per my discussion with the company that I can not pay for services I never received The problem is that they keep sending statements now it's a final demand yet the account was canceled .Last time when I enquire they said the manager will call me ,I never received the call.Today I got the final demand email I phoned again was told the person dealing with my account is not available they dropped the call .I phoned again was told she's busy she will call back, I won't be surprised if she doesn't call. My plea to them is to stop sending me statements for what they failed to deliver
1 reviews | Active since Dec 2022
No service rendered
My Acc BS***6 was canceled as per my discussion with the company that I can not pay for services I never received The problem is that they keep sending statements now it's a final demand yet the account was canceled .Last time when I enquire they said the manager will call me ,I never received the call.Today I got the final demand email I phoned again was told the person dealing with my account is not available they dropped the call .I phoned again was told she's busy she will call back, I won't be surprised if she doesn't call. My plea to them is to stop sending me statements for what they failed to deliver
1 reviews | Active since Feb 2017
Exceptional Service from Olwethu Mkhize
Exceptional Service from Olwethu Mkhize I would like to recognise Olwethu Mkhize from Blue Security Customer Support for providing exceptional customer service. Olwethu showed excellent listening skills, patience and professionalism throughout the process. After a mistake was made by the technical team, Olwethu took ownership of the issue, kept me updated and ensured that it was eventually resolved. The communication was clear, consistent and reassuring from beginning to end. Olwethu handled a frustrating situation with genuine care and made sure I never felt ignored or left without answers. Thank you, Olwethu, for going above and beyond. Blue Security is fortunate to have someone who represents the company so well.
1 reviews | Active since Feb 2017
Exceptional Service from Olwethu Mkhize
Exceptional Service from Olwethu Mkhize I would like to recognise Olwethu Mkhize from Blue Security Customer Support for providing exceptional customer service. Olwethu showed excellent listening skills, patience and professionalism throughout the process. After a mistake was made by the technical team, Olwethu took ownership of the issue, kept me updated and ensured that it was eventually resolved. The communication was clear, consistent and reassuring from beginning to end. Olwethu handled a frustrating situation with genuine care and made sure I never felt ignored or left without answers. Thank you, Olwethu, for going above and beyond. Blue Security is fortunate to have someone who represents the company so well.
1 reviews | Active since Nov 2024
Dud battery
It is 2 in the morning and thanks to Blue who thought that it is the right time to phone me and tell me that the DUD battery they connected to my alarm system is not working, I am wide awake. The battery has NEVER worked, we have reported it numerous times. But why you thought that 2 in the morning is when I have to be told, only you will now. *********** comes to mind. Bored control room comes to mind.
1 reviews | Active since Nov 2024
Dud battery
It is 2 in the morning and thanks to Blue who thought that it is the right time to phone me and tell me that the DUD battery they connected to my alarm system is not working, I am wide awake. The battery has NEVER worked, we have reported it numerous times. But why you thought that 2 in the morning is when I have to be told, only you will now. *********** comes to mind. Bored control room comes to mind.
1 reviews | Active since Jul 2017
Appalling technical service from alarm technical personnel
Service is appauling especially from the alarm technicians. They basically work to reap off clients and don't do due diligence. From contract take over I have had problems with them for 2 months and now one wants to change a proper working passive just in the name of making money after he told me its working and I indicated that there's no need to change whats not broken just because industry has the latest which he was suggesting. This he blateny ignore, I truly and seriously regret ever signing up with them as the past 2 months have been nothing but a headache.
1 reviews | Active since Jul 2017
Appalling technical service from alarm technical personnel
Service is appauling especially from the alarm technicians. They basically work to reap off clients and don't do due diligence. From contract take over I have had problems with them for 2 months and now one wants to change a proper working passive just in the name of making money after he told me its working and I indicated that there's no need to change whats not broken just because industry has the latest which he was suggesting. This he blateny ignore, I truly and seriously regret ever signing up with them as the past 2 months have been nothing but a headache.
1 reviews | Active since Nov 2023
MR JOHNSTON
After one month with Blue Security, I have concerns regarding their service. The constant push to sell additional services is unsettling, and despite my request for the panic feature on my cellphone, no one has followed up to install the necessary apps. Additionally, I haven't seen any Blue Security vehicles in my area, which raises doubts about their presence and responsiveness. In contrast, I frequently observe ADT actively servicing the neighborhood. I regret my decision to choose Blue Security.
1 reviews | Active since Nov 2023
MR JOHNSTON
After one month with Blue Security, I have concerns regarding their service. The constant push to sell additional services is unsettling, and despite my request for the panic feature on my cellphone, no one has followed up to install the necessary apps. Additionally, I haven't seen any Blue Security vehicles in my area, which raises doubts about their presence and responsiveness. In contrast, I frequently observe ADT actively servicing the neighborhood. I regret my decision to choose Blue Security.
1 reviews | Active since Jul 2026
Poor service
Extremely low services from the Durban, Marianhill area. Poor communication, and poor quality of panels. The system that they use fails regularly, I called and emailed yet no one assisted me. Only when I became extremely frustrated and rudes is when they showed interest. However, up to this moment it has not been resolved. It's a shameful service. Never would I use blue again!
1 reviews | Active since Jul 2026
Poor service
Extremely low services from the Durban, Marianhill area. Poor communication, and poor quality of panels. The system that they use fails regularly, I called and emailed yet no one assisted me. Only when I became extremely frustrated and rudes is when they showed interest. However, up to this moment it has not been resolved. It's a shameful service. Never would I use blue again!