PM
Phumelele M
1 reviews | Active since Dec 2022
27 Aug 2026, 14:50
No service rendered
My Acc BS***6 was canceled as per my discussion with the company that I can not pay for services I never received The problem is that they keep sending statements now it's a final demand yet the account was canceled .Last time when I enquire they said the manager will call me ,I never received the call.Today I got the final demand email I phoned again was told the person dealing with my account is not available they dropped the call .I phoned again was told she's busy she will call back, I won't be surprised if she doesn't call. My plea to them is to stop sending me statements for what they failed to deliver
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Replies (3)
Blue Security's replyOfficial
27 Aug 2026, 15:00Dear Mrs Malinga
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the accounts departmental managers who will contact you to resolve.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the accounts departmental managers who will contact you to resolve.
Blue Security's reply27 Aug 2026, 15:00
Official
Dear Mrs Malinga
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the accounts departmental managers who will contact you to resolve.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the accounts departmental managers who will contact you to resolve.
PM
Phumelele M's updateReviewer Update
27 Aug 2026, 22:03The account department contacted me and she said the amount will be credited to my account.Thank you that the matter is finally resolved. I hope I will never receive demanding emails in future.
PM
Phumelele M's update27 Aug 2026, 22:03
Reviewer Update
The account department contacted me and she said the amount will be credited to my account.Thank you that the matter is finally resolved. I hope I will never receive demanding emails in future.
Blue Security's replyOfficial
28 Aug 2026, 07:45Thank you for confirming that the matter has been resolved and that the credit will be processed to your account.We apologise for the inconvenience caused and appreciate your feedback. We value your business and will strive to ensure a better experience going forward.
Blue Security's reply28 Aug 2026, 07:45
Official
Thank you for confirming that the matter has been resolved and that the credit will be processed to your account.We apologise for the inconvenience caused and appreciate your feedback. We value your business and will strive to ensure a better experience going forward.