EN
Elmarie N
1 reviews | Active since Nov 2024
24 Jul 2026, 02:19
Dud battery
It is 2 in the morning and thanks to Blue who thought that it is the right time to phone me and tell me that the DUD battery they connected to my alarm system is not working, I am wide awake. The battery has NEVER worked, we have reported it numerous times. But why you thought that 2 in the morning is when I have to be told, only you will now. *********** comes to mind. Bored control room comes to mind.
Helpful (0)
Replies (1)0
Replies (1)
Blue Security's replyOfficial
24 Jul 2026, 07:57Dear Elmarie Nortje
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the technical departmental managers who will contact you to resolve.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the technical departmental managers who will contact you to resolve.
Blue Security's reply24 Jul 2026, 07:57
Official
Dear Elmarie Nortje
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the technical departmental managers who will contact you to resolve.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for any inconvenience caused.
Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.
Your concerns have been escalated to the technical departmental managers who will contact you to resolve.