Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bidvest Mccarthy Toyota earns strong praise for named consultants and a smooth buying journey, while workshop follow through and complaint handling absorb most of the criticism. Customers consistently describe friendly advisors, washed vehicles and fast finance approvals. A recurring theme is repeat visits for unavailable parts, requested checks being skipped and escalated complaints that stall without any callback.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors and sales staff are named again and again, including Suzette, Voilet, Thembelihle, Moya and Kaygee. Customers describe patience, honesty and no pressure, with teams covering for colleagues on leave and warmth from gate security through to technicians.
Replied to 92% of negative reviews
Reply time on negative reviews: 166h 19m
TrustIndex
7.7
Ranking
#11
in Warranty & Service Plans
Reply Time
73h 52m
NPS Score
44
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 166h 19m
Dec '25 - Nov '26
Frequently Asked Questions About Bidvest Mccarthy Toyota
What do customers say about Bidvest Mccarthy Toyota?
Based on recent customer reviews, Bidvest Mccarthy Toyota earns strong praise for named consultants and a smooth buying journey, while workshop follow through and complaint handling absorb most of the criticism. Customers consistently describe friendly advisors, washed vehicles and fast finance approvals. A recurring theme is repeat visits for unavailable parts, requested checks being skipped and escalated complaints that stall without any callback.
What is Bidvest Mccarthy Toyota's biggest strength?
Bidvest Mccarthy Toyota's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors and sales staff are named again and again, including Suzette, Voilet, Thembelihle, Moya and Kaygee. Customers describe patience, honesty and no pressure, with teams covering for colleagues on leave and warmth from gate security through to technicians.
What are the most common complaints about Bidvest Mccarthy Toyota?
The most common complaint about Bidvest Mccarthy Toyota, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Routine services are often quick, valeted and delivered on promised time, yet a recurring theme is brake pad stock shortages forcing repeat bookings, requested checks left undone, questionable upsells and vehicles held for weeks without a courtesy car.
How does Bidvest Mccarthy Toyota compare to other Car Dealerships companies?
Bidvest Mccarthy Toyota scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (3.9); their weakest is Vehicle Condition (2.7). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Bidvest Mccarthy Toyota trustworthy?
Bidvest Mccarthy Toyota has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 194 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 166 hours 19 min. Hellopeter has tracked Bidvest Mccarthy Toyota across 516 total reviews. How is the TrustIndex calculated? →
Recent reviews (194)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2017
Bad Salesman Azzy Sheriff
Salesman azzy Sheriff refused to respond on WhatsApp or phone call he ignored our messages for one week as our business tried to purchase 2 brand new Hilux vans ,we have no idea why he treated us like we do not matter ,he now has costed our business downtime as we where dealing with him and then he just failed to respond which is very unprofessional as we tried several attempts to contact him he refuses to reply and some cases he cut the call on us ,terrible service from the salesperson Azzy. Sheriff from Edwin swales Toyota has left us ABIT stranded with vehicle downtime as we shut our operation down for 4 days as he promised to trade our vans for new van and on the day to meet and assess He refuses to take out calls or respond to our messages
1 reviews | Active since Mar 2017
Bad Salesman Azzy Sheriff
Salesman azzy Sheriff refused to respond on WhatsApp or phone call he ignored our messages for one week as our business tried to purchase 2 brand new Hilux vans ,we have no idea why he treated us like we do not matter ,he now has costed our business downtime as we where dealing with him and then he just failed to respond which is very unprofessional as we tried several attempts to contact him he refuses to reply and some cases he cut the call on us ,terrible service from the salesperson Azzy. Sheriff from Edwin swales Toyota has left us ABIT stranded with vehicle downtime as we shut our operation down for 4 days as he promised to trade our vans for new van and on the day to meet and assess He refuses to take out calls or respond to our messages
1 reviews | Active since Nov 2019
Poor workmanship
I had such a horrible experience with Toyota woodmead. I took car for service. It was major service and another service. I told them to check my aircon its not working. Fast forward I fetch car drive around and realize its still not working. I call the agent who was helping me Nomvula to let her know. My car had slept over there coz it was major service and I could not fetch it at 5pm. So next morning I fetched it. After informing Nomvula that aircorn is not working she kept pushing that I bring the car in on that day. I drove from sandton to take it there despite requesting I being it in the following days. The mechanic just looked at it and said it because the car was bumped in the front and the small dent probably affected the gas they need to remove the bumper and fix it then fix the aircorn thing. It all sounded like pure nonsense because the impact of that dent was soo minimal. Fast forward I took it elsewhere for assessment and 1st thing they did was test the aircorn gas and it was discovered its finished. The Toyota mechanic did not even bother checking gas as a possible issue but was ready to create a non existent problem so they charge me more money. *** Toyota woodmead yoll never seeing me again with ur lack of attention to detail, poor service.
1 reviews | Active since Nov 2019
Poor workmanship
I had such a horrible experience with Toyota woodmead. I took car for service. It was major service and another service. I told them to check my aircon its not working. Fast forward I fetch car drive around and realize its still not working. I call the agent who was helping me Nomvula to let her know. My car had slept over there coz it was major service and I could not fetch it at 5pm. So next morning I fetched it. After informing Nomvula that aircorn is not working she kept pushing that I bring the car in on that day. I drove from sandton to take it there despite requesting I being it in the following days. The mechanic just looked at it and said it because the car was bumped in the front and the small dent probably affected the gas they need to remove the bumper and fix it then fix the aircorn thing. It all sounded like pure nonsense because the impact of that dent was soo minimal. Fast forward I took it elsewhere for assessment and 1st thing they did was test the aircorn gas and it was discovered its finished. The Toyota mechanic did not even bother checking gas as a possible issue but was ready to create a non existent problem so they charge me more money. *** Toyota woodmead yoll never seeing me again with ur lack of attention to detail, poor service.
1 reviews | Active since Mar 2009
Exceptional Service and Professionalism
The service I received from th team at Bidvest McCarthy Toyota Midrand was outstanding. They found me the car I wanted, the financial service team were incredibly helpful, they helped me sell my old car. Once I received my car they checked in on me and made sure i was well cared for. I highly recommend the team at Bidvest McCarthy Toyota Midrand
1 reviews | Active since Mar 2009
Exceptional Service and Professionalism
The service I received from th team at Bidvest McCarthy Toyota Midrand was outstanding. They found me the car I wanted, the financial service team were incredibly helpful, they helped me sell my old car. Once I received my car they checked in on me and made sure i was well cared for. I highly recommend the team at Bidvest McCarthy Toyota Midrand
1 reviews | Active since Jul 2024
Service attendants and technicians are on time
Service attendants and technicians are on time. However they should let us know when major maintenance is due and at what cost?
1 reviews | Active since Jul 2024
Service attendants and technicians are on time
Service attendants and technicians are on time. However they should let us know when major maintenance is due and at what cost?