Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Best Electric / Best Home and Electric shows a sharply divided experience. In store sales interactions are frequently praised as warm and patient, yet a dominant recurring theme is post purchase breakdown. Customers consistently report faulty appliances and furniture, unresolved insurance claims, double debits, balances that grow instead of reducing, and aggressive collections at homes and workplaces.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (1.7) is the strongest theme, carried by welcoming sales agents and occasional head office interventions that resolve cases efficiently. Named staff in Kuilsriver and Alberton are thanked, but manager conduct and unreturned calls drag the score down.
Replied to 100% of negative reviews
Reply time on negative reviews: 17h 20m
TrustIndex
3.7
Ranking
#6
in Furniture & Home
Reply Time
16h 39m
NPS Score
-58
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 17h 20m
Nov '25 - Oct '26
Frequently Asked Questions About Best Electric / Best Home and Electric
What do customers say about Best Electric / Best Home and Electric?
Based on recent customer reviews, Best Electric / Best Home and Electric shows a sharply divided experience. In store sales interactions are frequently praised as warm and patient, yet a dominant recurring theme is post purchase breakdown. Customers consistently report faulty appliances and furniture, unresolved insurance claims, double debits, balances that grow instead of reducing, and aggressive collections at homes and workplaces.
What is Best Electric / Best Home and Electric's biggest strength?
Best Electric / Best Home and Electric's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (1.7) is the strongest theme, carried by welcoming sales agents and occasional head office interventions that resolve cases efficiently. Named staff in Kuilsriver and Alberton are thanked, but manager conduct and unreturned calls drag the score down.
What are the most common complaints about Best Electric / Best Home and Electric?
The most common complaint about Best Electric / Best Home and Electric, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Product Quality & Value (1.2) draws repeated complaints about washing machines failing within weeks, beds losing stitching and exposing springs, and wardrobes and lounge suites breaking within months. Credit pricing well above cash pricing further weakens the perceived value.
How does Best Electric / Best Home and Electric compare to other Furniture & Home companies?
Best Electric / Best Home and Electric scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Customer Service (2.2); their weakest is Account & Billing (0.6). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is Best Electric / Best Home and Electric trustworthy?
Best Electric / Best Home and Electric has a TrustIndex of 3.7 out of 10 on Hellopeter, based on 101 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 17 hours 20 min. Hellopeter has tracked Best Electric / Best Home and Electric across 557 total reviews. How is the TrustIndex calculated? →
Recent reviews (101)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Bad service and I loved them
I am lodging a formal complaint regarding my recent purchase. Branch Number: *** On the day of purchase I waited for half a day at the store because of system faults. I had to go back home and come again later. When I finally got home with the laptop, I found that it already has a user account and requires a password to log in. I ended up going back home with a used laptop. Are we purchasing used items at Best Home and Electric? I paid for a new laptop and expected a new, sealed, out-of-box device. This has caused me serious inconvenience - I waited the whole day in the store and I still cannot use the laptop. I had to borrow my friend's laptop for my studies again, which is why I bought this one in the first place. And even on the next business day the store did not get back to me. I request that the laptop be replaced with a brand new sealed unit. I have my receipt and contract and I have photos of the password screen. Please advise on how this will be I will not publish my id number as im fearing for ********. You can text me directly on my email address ***
1 reviews | Active since Oct 2026
Bad service and I loved them
I am lodging a formal complaint regarding my recent purchase. Branch Number: *** On the day of purchase I waited for half a day at the store because of system faults. I had to go back home and come again later. When I finally got home with the laptop, I found that it already has a user account and requires a password to log in. I ended up going back home with a used laptop. Are we purchasing used items at Best Home and Electric? I paid for a new laptop and expected a new, sealed, out-of-box device. This has caused me serious inconvenience - I waited the whole day in the store and I still cannot use the laptop. I had to borrow my friend's laptop for my studies again, which is why I bought this one in the first place. And even on the next business day the store did not get back to me. I request that the laptop be replaced with a brand new sealed unit. I have my receipt and contract and I have photos of the password screen. Please advise on how this will be I will not publish my id number as im fearing for ********. You can text me directly on my email address ***
1 reviews | Active since Apr 2025
Horrible customer service
Dear Best Home and Electric Management, I am writing to formally express my dissatisfaction with the service I received at your Kempton Park branch on 22 October 2026. I would also like to raise a formal complaint regarding a bed I purchased from your store last year, which has already begun showing signs of deterioration. Background to My Visit I was contacted by the assistant who had helped me purchase a bed and washing machine from your store last year. During our conversation, she enquired about how I was doing, and I explained that the bed had started sinking in the middle, with springs protruding from the corners. She advised me to visit the branch and lodge a formal complaint so that the supplier could be notified and the matter assessed to determine how best I could be assisted. I followed her advice in good faith, expecting professional assistance and guidance on the appropriate process for resolving the issue. Unfortunately, the experience I encountered was far from what I expected. Unprofessional Conduct and Inappropriate Comments About the Product Upon arriving at the store, I was assisted by a gentleman named Thokozani. While reviewing my customer profile to establish which bed I had purchased, he immediately questioned my choice of bed, making comments to the effect of, “Why would you buy this bed? This is nonsense.” I found this response shocking and deeply unprofessional. I had approached the store to report a concern about a product I had purchased and to seek assistance, only to be made to feel as though I had made a foolish purchasing decision. His comments raise serious concerns about the level of customer service being provided. As an employee representing your business, I would have expected him to approach the situation constructively, explain the available options and guide me through the complaint process. Instead, he spoke negatively about a product sold by the very business I was approaching for assistance. This left me questioning how a customer can be expected to have confidence in the products sold by your store when a representative of the business openly dismisses those same products rather than reassuring the customer and helping to find a solution. If a product has known shortcomings, I believe these should be communicated responsibly and professionally, with the focus remaining on assisting the customer. A customer should not be made to feel foolish for purchasing an item sold by the business, particularly when they are simply seeking assistance with a product that has developed a problem. Unnecessary Questioning and Disrespectful Treatment In addition to his comments about the bed, Thokozani repeatedly questioned my place of employment. I found this unnecessary and irrelevant to the complaint I had come to lodge. I explained that my details had previously been verified and that both my residential and work addresses remained unchanged. Despite this clarification, he continued questioning me in a manner I experienced as rude, arrogant and confrontational. What should have been a straightforward customer service interaction became an uncomfortable and frustrating experience. His attitude made me feel as though I was being treated with suspicion rather than assisted as a paying customer. Even after another gentleman, Eric, stepped in to assist me and explore how best the situation could be handled, Thokozani continued making remarks directed at me. I struggled to understand why I was being subjected to this treatment when my only intention was to follow the advice of your own staff member and report a problem with a product I had purchased. Additional Concerns Regarding Professional Conduct I was also informed by other staff members that there had reportedly been a disagreement involving Thokozani and a colleague from another branch earlier that morning, relating to assistance being provided to a customer. While I was not personally involved in that incident and cannot independently verify the circumstances, I believe it is appropriate to bring this information to management’s attention for any necessary internal review. My complaint is based primarily on my own experience and the conduct I personally witnessed during my visit. What I Am Requesting from Management I am extremely dissatisfied with the manner in which I was treated and believe this matter deserves management’s attention. I am therefore requesting the following: 1. A formal investigation into Thokozani’s conduct and the manner in which he handled my visit and complaint. 2. A written response from management addressing the concerns raised regarding his behaviour, his comments about the product and the way he questioned me. 3. A proper assessment of my bed, including communication with the relevant supplier to determine the appropriate remedy, whether that involves repair, replacement or another suitable resolution. 4. Clear guidance on the next steps and expected timeframes for resolving my product complaint. 5. Assurance that customer concerns will be handled professionally and respectfully going forward, regardless of the nature of the complaint or the product involved. I would like to emphasise that I approached your store in good faith. I was following the advice of an assistant who had previously helped me and who encouraged me to return so that the matter could be formally reported. I was not seeking special treatment. I was simply asking for assistance with a product that appears to be deteriorating far sooner than reasonably expected. As a customer who has purchased both a bed and a washing machine from your business, I believe I am entitled to professional service, respectful communication and a fair opportunity to have my concerns addressed. Unfortunately, my experience at the Kempton Park branch has significantly affected my confidence in the level of customer service provided there. The condition of the bed is concerning in itself, but the way I was treated while attempting to report the problem has made the experience even more disappointing. I trust that management will take this complaint seriously, investigate the matter fairly and provide a constructive resolution to both the product concern and the customer service issue. I look forward to receiving your written response.
1 reviews | Active since Apr 2025
Horrible customer service
Dear Best Home and Electric Management, I am writing to formally express my dissatisfaction with the service I received at your Kempton Park branch on 22 October 2026. I would also like to raise a formal complaint regarding a bed I purchased from your store last year, which has already begun showing signs of deterioration. Background to My Visit I was contacted by the assistant who had helped me purchase a bed and washing machine from your store last year. During our conversation, she enquired about how I was doing, and I explained that the bed had started sinking in the middle, with springs protruding from the corners. She advised me to visit the branch and lodge a formal complaint so that the supplier could be notified and the matter assessed to determine how best I could be assisted. I followed her advice in good faith, expecting professional assistance and guidance on the appropriate process for resolving the issue. Unfortunately, the experience I encountered was far from what I expected. Unprofessional Conduct and Inappropriate Comments About the Product Upon arriving at the store, I was assisted by a gentleman named Thokozani. While reviewing my customer profile to establish which bed I had purchased, he immediately questioned my choice of bed, making comments to the effect of, “Why would you buy this bed? This is nonsense.” I found this response shocking and deeply unprofessional. I had approached the store to report a concern about a product I had purchased and to seek assistance, only to be made to feel as though I had made a foolish purchasing decision. His comments raise serious concerns about the level of customer service being provided. As an employee representing your business, I would have expected him to approach the situation constructively, explain the available options and guide me through the complaint process. Instead, he spoke negatively about a product sold by the very business I was approaching for assistance. This left me questioning how a customer can be expected to have confidence in the products sold by your store when a representative of the business openly dismisses those same products rather than reassuring the customer and helping to find a solution. If a product has known shortcomings, I believe these should be communicated responsibly and professionally, with the focus remaining on assisting the customer. A customer should not be made to feel foolish for purchasing an item sold by the business, particularly when they are simply seeking assistance with a product that has developed a problem. Unnecessary Questioning and Disrespectful Treatment In addition to his comments about the bed, Thokozani repeatedly questioned my place of employment. I found this unnecessary and irrelevant to the complaint I had come to lodge. I explained that my details had previously been verified and that both my residential and work addresses remained unchanged. Despite this clarification, he continued questioning me in a manner I experienced as rude, arrogant and confrontational. What should have been a straightforward customer service interaction became an uncomfortable and frustrating experience. His attitude made me feel as though I was being treated with suspicion rather than assisted as a paying customer. Even after another gentleman, Eric, stepped in to assist me and explore how best the situation could be handled, Thokozani continued making remarks directed at me. I struggled to understand why I was being subjected to this treatment when my only intention was to follow the advice of your own staff member and report a problem with a product I had purchased. Additional Concerns Regarding Professional Conduct I was also informed by other staff members that there had reportedly been a disagreement involving Thokozani and a colleague from another branch earlier that morning, relating to assistance being provided to a customer. While I was not personally involved in that incident and cannot independently verify the circumstances, I believe it is appropriate to bring this information to management’s attention for any necessary internal review. My complaint is based primarily on my own experience and the conduct I personally witnessed during my visit. What I Am Requesting from Management I am extremely dissatisfied with the manner in which I was treated and believe this matter deserves management’s attention. I am therefore requesting the following: 1. A formal investigation into Thokozani’s conduct and the manner in which he handled my visit and complaint. 2. A written response from management addressing the concerns raised regarding his behaviour, his comments about the product and the way he questioned me. 3. A proper assessment of my bed, including communication with the relevant supplier to determine the appropriate remedy, whether that involves repair, replacement or another suitable resolution. 4. Clear guidance on the next steps and expected timeframes for resolving my product complaint. 5. Assurance that customer concerns will be handled professionally and respectfully going forward, regardless of the nature of the complaint or the product involved. I would like to emphasise that I approached your store in good faith. I was following the advice of an assistant who had previously helped me and who encouraged me to return so that the matter could be formally reported. I was not seeking special treatment. I was simply asking for assistance with a product that appears to be deteriorating far sooner than reasonably expected. As a customer who has purchased both a bed and a washing machine from your business, I believe I am entitled to professional service, respectful communication and a fair opportunity to have my concerns addressed. Unfortunately, my experience at the Kempton Park branch has significantly affected my confidence in the level of customer service provided there. The condition of the bed is concerning in itself, but the way I was treated while attempting to report the problem has made the experience even more disappointing. I trust that management will take this complaint seriously, investigate the matter fairly and provide a constructive resolution to both the product concern and the customer service issue. I look forward to receiving your written response.
1 reviews | Active since Apr 2024
Best Electric / Best Home and Electric
brought a washing machine at protea gardens its not working no one is willing to assist with getting a replacement even called their head office but still no assistance
1 reviews | Active since Apr 2024
Best Electric / Best Home and Electric
brought a washing machine at protea gardens its not working no one is willing to assist with getting a replacement even called their head office but still no assistance
1 reviews | Active since Apr 2022
Very very unprofessional service from the best home and electric president square shop
So about 2weeks ago or so me and my wife made arrangements with the manager of best home and electric president square store in Vanderbijlpark with regards to them deducting the money from her account starting this month end, but now they are still trying to deduct the money from my account, on Saturday I received a call from a gentleman who didn't give his name but he called from BHE I explained to him what the arrangement is and that they are still trying to deduct the money from my account and he said he will get back to me before 12 today is Tuesday, I have also been in contact with the sales person who was assisting me her name is Relebogile Poho and she as well is giving me the run around with regard to that nobody from the head office is saying anything they deducted money from my account this past Friday and according to what I know they shouldn't have deducted that money, when I spoke to Relebogile yesterday she told me the clerk said I was in arrears but I made a cash payment of R770(I also sent Relebogile the proof of payment yesterday), this is really unprofessional on their part as I have been waiting for them to get back to me with feedback
1 reviews | Active since Apr 2022
Very very unprofessional service from the best home and electric president square shop
So about 2weeks ago or so me and my wife made arrangements with the manager of best home and electric president square store in Vanderbijlpark with regards to them deducting the money from her account starting this month end, but now they are still trying to deduct the money from my account, on Saturday I received a call from a gentleman who didn't give his name but he called from BHE I explained to him what the arrangement is and that they are still trying to deduct the money from my account and he said he will get back to me before 12 today is Tuesday, I have also been in contact with the sales person who was assisting me her name is Relebogile Poho and she as well is giving me the run around with regard to that nobody from the head office is saying anything they deducted money from my account this past Friday and according to what I know they shouldn't have deducted that money, when I spoke to Relebogile yesterday she told me the clerk said I was in arrears but I made a cash payment of R770(I also sent Relebogile the proof of payment yesterday), this is really unprofessional on their part as I have been waiting for them to get back to me with feedback
1 reviews | Active since Aug 2021
At Best Home and Electric I have received a very good customer service from those three ladies i...
At Best Home and Electric I have received a very good customer service from those three ladies including their manager , unfortunately I don't remember their names but the only one person I remember is the consultant who referred me to the shop her name is Khanyo Hadebe they .
1 reviews | Active since Aug 2021
At Best Home and Electric I have received a very good customer service from those three ladies i...
At Best Home and Electric I have received a very good customer service from those three ladies including their manager , unfortunately I don't remember their names but the only one person I remember is the consultant who referred me to the shop her name is Khanyo Hadebe they .
1 reviews | Active since Dec 2019
Unprofessional Service and Failure to Address a Formal Account Dispute – Lewis Stores Parys
I am extremely disappointed with the service I have received from Lewis Stores, specifically regarding my account with their Parys branch. I am disputing the outstanding balance on my account because I cannot reconcile the amount being claimed with the substantial payments I have made. Before making lump-sum payments, I had already paid approximately six monthly instalments of ***. I subsequently made two lump-sum payments of *** and ***, bringing my total lump-sum payments to ***, excluding my monthly instalments. Despite these payments, I was informed that my outstanding balance had increased. When I approached the Parys branch to seek clarification, the explanations provided did not adequately address my concerns. I subsequently lodged a formal complaint with Lewis Stores Customer Care, clearly requesting that the matter be escalated to the accounts/finance department. I specifically requested a detailed reconciliation of my account, including confirmation of all payments received, how my lump-sum payments were allocated, a breakdown of interest and additional charges, and a clear explanation of how my outstanding balance was calculated. In response, I received a statement reflecting an outstanding balance of ***. However, the statement does not adequately explain the discrepancies I raised or provide the transparent reconciliation I specifically requested. **What is particularly frustrating is that I have taken the appropriate steps to resolve this matter internally, yet my concerns remain unanswered.** I have clearly explained the problem and the information required, but the response has failed to provide a satisfactory resolution. The experience has been just as disappointing as my interactions with the store. As a customer, I expect professionalism, accountability and transparency, particularly when dealing with financial matters. Instead, I feel that my complaint has not been given the attention it deserves. It is unacceptable to have to repeatedly pursue a company for a clear explanation of an account balance when substantial payments have already been made. I am not refusing to pay legitimate amounts owed. I am demanding a proper explanation and verification of the balance being claimed. There is a significant difference between requesting payment and demonstrating transparently how that amount has been calculated. **I am now preparing to escalate this matter to the relevant consumer protection and credit regulatory authorities.** I will provide the correspondence, the statement supp**** by Lewis Stores and my available payment records as supporting evidence. I hope Lewis Stores takes this complaint seriously and investigates the matter properly. Customers deserve to be treated fairly, and formal complaints should receive meaningful responses rather than documentation that leaves the original concerns unresolved. **My experience has been deeply disappointing, and I would caution other consumers to keep copies of all payment receipts and correspondence when dealing with account disputes.** I expect Lewis Stores to take responsibility for resolving this matter and to demonstrate the level of professionalism and transparency that customers have a right to expect.
1 reviews | Active since Dec 2019
Unprofessional Service and Failure to Address a Formal Account Dispute – Lewis Stores Parys
I am extremely disappointed with the service I have received from Lewis Stores, specifically regarding my account with their Parys branch. I am disputing the outstanding balance on my account because I cannot reconcile the amount being claimed with the substantial payments I have made. Before making lump-sum payments, I had already paid approximately six monthly instalments of ***. I subsequently made two lump-sum payments of *** and ***, bringing my total lump-sum payments to ***, excluding my monthly instalments. Despite these payments, I was informed that my outstanding balance had increased. When I approached the Parys branch to seek clarification, the explanations provided did not adequately address my concerns. I subsequently lodged a formal complaint with Lewis Stores Customer Care, clearly requesting that the matter be escalated to the accounts/finance department. I specifically requested a detailed reconciliation of my account, including confirmation of all payments received, how my lump-sum payments were allocated, a breakdown of interest and additional charges, and a clear explanation of how my outstanding balance was calculated. In response, I received a statement reflecting an outstanding balance of ***. However, the statement does not adequately explain the discrepancies I raised or provide the transparent reconciliation I specifically requested. **What is particularly frustrating is that I have taken the appropriate steps to resolve this matter internally, yet my concerns remain unanswered.** I have clearly explained the problem and the information required, but the response has failed to provide a satisfactory resolution. The experience has been just as disappointing as my interactions with the store. As a customer, I expect professionalism, accountability and transparency, particularly when dealing with financial matters. Instead, I feel that my complaint has not been given the attention it deserves. It is unacceptable to have to repeatedly pursue a company for a clear explanation of an account balance when substantial payments have already been made. I am not refusing to pay legitimate amounts owed. I am demanding a proper explanation and verification of the balance being claimed. There is a significant difference between requesting payment and demonstrating transparently how that amount has been calculated. **I am now preparing to escalate this matter to the relevant consumer protection and credit regulatory authorities.** I will provide the correspondence, the statement supp**** by Lewis Stores and my available payment records as supporting evidence. I hope Lewis Stores takes this complaint seriously and investigates the matter properly. Customers deserve to be treated fairly, and formal complaints should receive meaningful responses rather than documentation that leaves the original concerns unresolved. **My experience has been deeply disappointing, and I would caution other consumers to keep copies of all payment receipts and correspondence when dealing with account disputes.** I expect Lewis Stores to take responsibility for resolving this matter and to demonstrate the level of professionalism and transparency that customers have a right to expect.
1 reviews | Active since Oct 2026
Mss
Your service was very good and i was happy to helped by Nomasonto
1 reviews | Active since Oct 2026
Mss
Your service was very good and i was happy to helped by Nomasonto
1 reviews | Active since Oct 2026
Morning I'm coming back with the feedback I'm not satisfied with best they only refund me with R6...
Morning I'm coming back with the feedback I'm not satisfied with best they only refund me with R695 while they double charge me on both of my account *** I still need to get my R933 from them
1 reviews | Active since Oct 2026
Morning I'm coming back with the feedback I'm not satisfied with best they only refund me with R6...
Morning I'm coming back with the feedback I'm not satisfied with best they only refund me with R695 while they double charge me on both of my account *** I still need to get my R933 from them