Bad service and I loved them

I am lodging a formal complaint regarding my recent purchase.

Branch Number: ***

On the day of purchase I waited for half a day at the store because of system faults. I had to go back home and come again later.

When I finally got home with the laptop, I found that it already has a user account and requires a password to log in. I ended up going back home with a used laptop.

Are we purchasing used items at Best Home and Electric? I paid for a new laptop and expected a new, sealed, out-of-box device.

This has caused me serious inconvenience - I waited the whole day in the store and I still cannot use the laptop. I had to borrow my friend's laptop for my studies again, which is why I bought this one in the first place. And even on the next business day the store did not get back to me.

I request that the laptop be replaced with a brand new sealed unit.

I have my receipt and contract and I have photos of the password screen.

Please advise on how this will be

I will not publish my id number as im fearing for ********. You can text me directly on my email address ***