Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Axxess.co.za is described by an overwhelming majority of customers as an ISP that takes payment reliably but delivers service unreliably. Recurring themes include multi day outages, speeds far below advertised rates, unreachable support channels and cancellations that stretch beyond the requested date. A small group of long standing customers report genuinely excellent, named agent support, creating a sharply divided experience.
Top Strengths:
- •Customer Service & Support Quality: The only theme with meaningful praise. Named agents including Nondumiso Gotyana, Aphiwe, Asive and Ntombozuko Ndevu are singled out for patient, knowledgeable resolution, and multi year customers describe tech support as easy to deal with. Customer Service & Support Quality (1.5) remains weak overall.
TrustIndex
1.8
NPS Score
-79
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Axxess.co.za
What do customers say about Axxess.co.za?
Based on recent customer reviews, Axxess.co.za is described by an overwhelming majority of customers as an ISP that takes payment reliably but delivers service unreliably. Recurring themes include multi day outages, speeds far below advertised rates, unreachable support channels and cancellations that stretch beyond the requested date. A small group of long standing customers report genuinely excellent, named agent support, creating a sharply divided experience.
What is Axxess.co.za's biggest strength?
Axxess.co.za's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The only theme with meaningful praise. Named agents including Nondumiso Gotyana, Aphiwe, Asive and Ntombozuko Ndevu are singled out for patient, knowledgeable resolution, and multi year customers describe tech support as easy to deal with. Customer Service & Support Quality (1.5) remains weak overall.
What are the most common complaints about Axxess.co.za?
The most common complaint about Axxess.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (0.9) draws complaints about cancellations pushed out one or two extra months, refunds for undelivered fibre refused, pro rata days counted as full months and dashboard payments not reflecting, leading to disconnection despite proof of payment.
Is Axxess.co.za trustworthy?
Axxess.co.za has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 270 reviews in the last 12 months. Hellopeter has tracked Axxess.co.za across 3,569 total reviews. How is the TrustIndex calculated? →
Recent reviews (270)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2014
How long should I wait in whatsapp or the web page chat for support or sales or account department. 2 hours and counting without any help.
Useless communication channels, NOT really interested in selling anything .
1 reviews | Active since Mar 2016
From hero to ZERO. This is what happens when a small company gets too big and looses focus.
What a disappointment! Following several years of excellent speedy service, especially on the technical front, this ISP has gone from Hero to ZERO. It seems that a new system has been introduced to manage the way clients contact them. This has resulted in very long delays to get through to a real person (> 15 mins). Once through, I and my own tech support man came to the conclusion that those we talked to had limited knowledge and were unable to solve any problem beyond basics. After attempts over three days (and running out of cell phone funds), I have decided to move my business elsewhere.
1 reviews | Active since Mar 2016
From hero to ZERO. This is what happens when a small company gets too big and looses focus.
What a disappointment! Following several years of excellent speedy service, especially on the technical front, this ISP has gone from Hero to ZERO. It seems that a new system has been introduced to manage the way clients contact them. This has resulted in very long delays to get through to a real person (> 15 mins). Once through, I and my own tech support man came to the conclusion that those we talked to had limited knowledge and were unable to solve any problem beyond basics. After attempts over three days (and running out of cell phone funds), I have decided to move my business elsewhere.
1 reviews | Active since Feb 2011
Stay away this company just ***gybacks on terrible third parties
I was promised speed of LTE to be at least 10MB but was paying for 30MB I ended up getting speeds of less than 1MB but of course I am billed each month for a poor service. I also change to a different package and in spite of beig told the change would happen seamlessly I was billed for two packages. Just a very very poorly managed and operated business that ***gybacks off even worse providers like Afrihost
1 reviews | Active since Feb 2011
Stay away this company just ***gybacks on terrible third parties
I was promised speed of LTE to be at least 10MB but was paying for 30MB I ended up getting speeds of less than 1MB but of course I am billed each month for a poor service. I also change to a different package and in spite of beig told the change would happen seamlessly I was billed for two packages. Just a very very poorly managed and operated business that ***gybacks off even worse providers like Afrihost
1 reviews | Active since Feb 2018
**** Low Speed But Paying R699
I started using Axxess home internet late July. I pay R699 monthly for 200MBPS on a 600GB AUP/FUP but I have been experiencing the worst service. The 1st few days before we even made our monthly installment the speed was 75MBPS but as soon as we started to pay it was reduced to less than 5MBPS but I am still paying R699 for the 200MBPS. I have reached out to the customer service agents attached my screenshots of the speedtest but still no help as we speak I am sitting on 0.7MBPS which is nothing compared to what I am paying for. This has really shown that they just sell you dreams by giving you good speed at 1st but then reducing it after you start making payments. Beware of this **** because even a sim card has better speed when I use it as a Hotspot but it's both the same Vodacom network
1 reviews | Active since Feb 2018
**** Low Speed But Paying R699
I started using Axxess home internet late July. I pay R699 monthly for 200MBPS on a 600GB AUP/FUP but I have been experiencing the worst service. The 1st few days before we even made our monthly installment the speed was 75MBPS but as soon as we started to pay it was reduced to less than 5MBPS but I am still paying R699 for the 200MBPS. I have reached out to the customer service agents attached my screenshots of the speedtest but still no help as we speak I am sitting on 0.7MBPS which is nothing compared to what I am paying for. This has really shown that they just sell you dreams by giving you good speed at 1st but then reducing it after you start making payments. Beware of this **** because even a sim card has better speed when I use it as a Hotspot but it's both the same Vodacom network
1 reviews | Active since Nov 2016
****s
Been struggling with my internet since Sunday. Since this morning. No internet. Phoned various times. Whatsapp line to axxess filled with 'proof' they ask for every single time as if I am lying. Telkom keeps asking for 'proof' of everything, which I send the whole time, but nothing being done. I have even sent proof of the calls. Every time I am told it will be escalated, yet every time I phone or open a chat I have to explain the whole situation again, have to do all the troubleshooting steps again, and it gets 'escalated' again. Yet no feedback is provided. The whole day. It this was escalated, then it would be on system right? Nope. Not with these people. Between Telkom and Axxess, they are competing for the worst provider of the year award!
1 reviews | Active since Nov 2016
****s
Been struggling with my internet since Sunday. Since this morning. No internet. Phoned various times. Whatsapp line to axxess filled with 'proof' they ask for every single time as if I am lying. Telkom keeps asking for 'proof' of everything, which I send the whole time, but nothing being done. I have even sent proof of the calls. Every time I am told it will be escalated, yet every time I phone or open a chat I have to explain the whole situation again, have to do all the troubleshooting steps again, and it gets 'escalated' again. Yet no feedback is provided. The whole day. It this was escalated, then it would be on system right? Nope. Not with these people. Between Telkom and Axxess, they are competing for the worst provider of the year award!
1 reviews | Active since Aug 2020
Run away from axxess
Been waiting to be reconnect from whatsapp to calls no help at all, they telling me to contact support, support says no account. Its been one call and whatsapp after the other. Spent so mucg airtime on calls with them since monday
1 reviews | Active since Aug 2020
Run away from axxess
Been waiting to be reconnect from whatsapp to calls no help at all, they telling me to contact support, support says no account. Its been one call and whatsapp after the other. Spent so mucg airtime on calls with them since monday