Is there an option for 0 stars? Dreadful customer care and billing incompetence

Is there an option for 0 stars? I mean, what level of incompetence is this? Absolutely ridiculous.

I applied for Fibre with Axxess on October 20th, expecting the reliable provider I previously used years ago. What I have experienced instead is an appalling level of service and billing negligence.

Openserve completed their line installation and checks promptly, but Axxess has completely failed on their end. Despite having zero active internet service to this day, Axxess charged me a pro-rata fee starting from October 22nd. Because of their failure to load my uncapped data, I am now forced to spend significantly more money buying daily mobile data top-ups just to keep working remotely.

My request is simple: credit my *** for the funds charged without service rendered before expecting another cent.

Instead of resolving the financial error, customer support keeps stonewalling me—insisting on calling me to "set up a router" that is already fully configured. They are completely ignoring my credit request. I have intentionally ensured there are no funds available in my *** for them to auto-debit, and I will not transfer a single cent until this credit is processed.

As a month-to-month prepaid client, this is my final warning: if my data is not fully loaded and working by tomorrow (06 November 2026), I am cancelling this horrible service immediately.