Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Axxess.co.za is described by an overwhelming majority of customers as an ISP that takes payment reliably but delivers service unreliably. Recurring themes include multi day outages, speeds far below advertised rates, unreachable support channels and cancellations that stretch beyond the requested date. A small group of long standing customers report genuinely excellent, named agent support, creating a sharply divided experience.
Top Strengths:
- •Customer Service & Support Quality: The only theme with meaningful praise. Named agents including Nondumiso Gotyana, Aphiwe, Asive and Ntombozuko Ndevu are singled out for patient, knowledgeable resolution, and multi year customers describe tech support as easy to deal with. Customer Service & Support Quality (1.5) remains weak overall.
TrustIndex
1.8
NPS Score
-76
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Axxess.co.za
What do customers say about Axxess.co.za?
Based on recent customer reviews, Axxess.co.za is described by an overwhelming majority of customers as an ISP that takes payment reliably but delivers service unreliably. Recurring themes include multi day outages, speeds far below advertised rates, unreachable support channels and cancellations that stretch beyond the requested date. A small group of long standing customers report genuinely excellent, named agent support, creating a sharply divided experience.
What is Axxess.co.za's biggest strength?
Axxess.co.za's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The only theme with meaningful praise. Named agents including Nondumiso Gotyana, Aphiwe, Asive and Ntombozuko Ndevu are singled out for patient, knowledgeable resolution, and multi year customers describe tech support as easy to deal with. Customer Service & Support Quality (1.5) remains weak overall.
What are the most common complaints about Axxess.co.za?
The most common complaint about Axxess.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (0.9) draws complaints about cancellations pushed out one or two extra months, refunds for undelivered fibre refused, pro rata days counted as full months and dashboard payments not reflecting, leading to disconnection despite proof of payment.
Is Axxess.co.za trustworthy?
Axxess.co.za has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 284 reviews in the last 12 months. Hellopeter has tracked Axxess.co.za across 3,617 total reviews. How is the TrustIndex calculated? →
Recent reviews (284)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
Poor poor service
Logged fault and they not helpful They use Ai in everything
1 reviews | Active since Feb 2022
Poor poor service
Logged fault and they not helpful They use Ai in everything
1 reviews | Active since Aug 2025
Is there an option for 0 stars? Dreadful customer care and billing incompetence
Is there an option for 0 stars? I mean, what level of incompetence is this? Absolutely ridiculous. I applied for Fibre with Axxess on October 20th, expecting the reliable provider I previously used years ago. What I have experienced instead is an appalling level of service and billing negligence. Openserve completed their line installation and checks promptly, but Axxess has completely failed on their end. Despite having zero active internet service to this day, Axxess charged me a pro-rata fee starting from October 22nd. Because of their failure to load my uncapped data, I am now forced to spend significantly more money buying daily mobile data top-ups just to keep working remotely. My request is simple: credit my *** for the funds charged without service rendered before expecting another cent. Instead of resolving the financial error, customer support keeps stonewalling me—insisting on calling me to "set up a router" that is already fully configured. They are completely ignoring my credit request. I have intentionally ensured there are no funds available in my *** for them to auto-debit, and I will not transfer a single cent until this credit is processed. As a month-to-month prepaid client, this is my final warning: if my data is not fully loaded and working by tomorrow (06 November 2026), I am cancelling this horrible service immediately.
1 reviews | Active since Aug 2025
Is there an option for 0 stars? Dreadful customer care and billing incompetence
Is there an option for 0 stars? I mean, what level of incompetence is this? Absolutely ridiculous. I applied for Fibre with Axxess on October 20th, expecting the reliable provider I previously used years ago. What I have experienced instead is an appalling level of service and billing negligence. Openserve completed their line installation and checks promptly, but Axxess has completely failed on their end. Despite having zero active internet service to this day, Axxess charged me a pro-rata fee starting from October 22nd. Because of their failure to load my uncapped data, I am now forced to spend significantly more money buying daily mobile data top-ups just to keep working remotely. My request is simple: credit my *** for the funds charged without service rendered before expecting another cent. Instead of resolving the financial error, customer support keeps stonewalling me—insisting on calling me to "set up a router" that is already fully configured. They are completely ignoring my credit request. I have intentionally ensured there are no funds available in my *** for them to auto-debit, and I will not transfer a single cent until this credit is processed. As a month-to-month prepaid client, this is my final warning: if my data is not fully loaded and working by tomorrow (06 November 2026), I am cancelling this horrible service immediately.
1 reviews | Active since Dec 2022
Extremely poor service
The past 3 days has been a nightmare dealing with Axxess internet provider! I haven't had any internet for 3 days now and they can't even help me! First of all you have to wait for just over 15 minutes for your call to be picked and only to speak to an agent who puts you on hold for 30 minutes cause they are checking what could be the problem. Only for them to get back to you and tell you that towers are down but they moving me to another which never happens! Their *** account also very bad when reaching out for help. Sent an email as well still no response. I've spent money just to buy data to be able to work using my phone connectivity and also spent a lot on airtime in calling and asking them for help which I never received after all my attempts. What gets to me is supposed I pay R700 every month for the subscription and this is the service I get! I wouldn't recommend them to anyone as they have poor, bad and terrible service!
1 reviews | Active since Dec 2022
Extremely poor service
The past 3 days has been a nightmare dealing with Axxess internet provider! I haven't had any internet for 3 days now and they can't even help me! First of all you have to wait for just over 15 minutes for your call to be picked and only to speak to an agent who puts you on hold for 30 minutes cause they are checking what could be the problem. Only for them to get back to you and tell you that towers are down but they moving me to another which never happens! Their *** account also very bad when reaching out for help. Sent an email as well still no response. I've spent money just to buy data to be able to work using my phone connectivity and also spent a lot on airtime in calling and asking them for help which I never received after all my attempts. What gets to me is supposed I pay R700 every month for the subscription and this is the service I get! I wouldn't recommend them to anyone as they have poor, bad and terrible service!
1 reviews | Active since Nov 2026
Very Bad - Worse - Terrible
Very terrible, They signed me up for their fibre without my consent. Battling to get hold of them on whatsup, calls and *** being ignored so as to cancel the service they signed me up for.
1 reviews | Active since Mar 2017
worst service ever
its been over 24 hours of not having internet from this service provider it took me over 20 minutes to get hold of them and another 40 mnts of being on a call with a consultant but still I don't have the internet I have paid them in full but now I have no choice but to buy the data because I work from, congratulations for succeeding in frustrating me
1 reviews | Active since Mar 2017
worst service ever
its been over 24 hours of not having internet from this service provider it took me over 20 minutes to get hold of them and another 40 mnts of being on a call with a consultant but still I don't have the internet I have paid them in full but now I have no choice but to buy the data because I work from, congratulations for succeeding in frustrating me
1 reviews | Active since Nov 2015
Worst customer service
I had fiber through Axxess and I called customer service to inform them that I'm relocating they hang up on me I ordered home internet online router was delivered and it didn't work I was told through WhatsApp platform that it is because I didn't pay. I immediately made a payment still it's not connecting. I posted on their Facebook page and got response through messenger and was informed I will get a call while I'm having access to the router I requested a call at 4pm and was never called. At this point I don't want anything from them just my money back their service is pathetic.
1 reviews | Active since Nov 2015
Worst customer service
I had fiber through Axxess and I called customer service to inform them that I'm relocating they hang up on me I ordered home internet online router was delivered and it didn't work I was told through WhatsApp platform that it is because I didn't pay. I immediately made a payment still it's not connecting. I posted on their Facebook page and got response through messenger and was informed I will get a call while I'm having access to the router I requested a call at 4pm and was never called. At this point I don't want anything from them just my money back their service is pathetic.