Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Auto Platinum is described overwhelmingly as a used vehicle dealership where the buying journey is fast, transparent and personal. Customers consistently name individual sales consultants, praise quick finance approvals and same week handovers, and describe the process as stress free. A recurring theme is that support is strongest before handover, with one buyer reporting no help after a mechanical fault.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name Alton Erasmus, Simon Thokwane and Etienne Horn as patient, honest and knowledgeable. Reviewers describe consultants who answer endless questions without irritation, give genuine advice on model choice, and are frequently described as feeling like family.
Replied to 100% of negative reviews
Reply time on negative reviews: 23h 49m
TrustIndex
8.9
Ranking
#19
in Car Dealerships
Reply Time
32h 22m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 23h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Auto Platinum
What do customers say about Auto Platinum?
Based on recent customer reviews, Auto Platinum is described overwhelmingly as a used vehicle dealership where the buying journey is fast, transparent and personal. Customers consistently name individual sales consultants, praise quick finance approvals and same week handovers, and describe the process as stress free. A recurring theme is that support is strongest before handover, with one buyer reporting no help after a mechanical fault.
What is Auto Platinum's biggest strength?
Auto Platinum's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name Alton Erasmus, Simon Thokwane and Etienne Horn as patient, honest and knowledgeable. Reviewers describe consultants who answer endless questions without irritation, give genuine advice on model choice, and are frequently described as feeling like family.
What are the most common complaints about Auto Platinum?
The most common complaint about Auto Platinum, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Pre sale responsiveness is praised, with quick feedback on queries and continual updates until collection. The weakness is aftercare; the strongest complaint describes a buyer contacting the dealership about an overheating vehicle and being refused any help.
How does Auto Platinum compare to other Car Dealerships companies?
Auto Platinum scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.7); their weakest is Communication (4.4). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Auto Platinum trustworthy?
Auto Platinum has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 23 hours 49 min. Hellopeter has tracked Auto Platinum across 532 total reviews. How is the TrustIndex calculated? →
Recent reviews (61)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2023
Poor customer service by Auto Platinum
We bought a VW Polo around April this year but by late June the car was already giving us problems, funny sound coming from the engine, using oil a lot, shaking, misfiring and sound coming from the boot. The worse part is that I would travel from Wolmaransstad in the North West to Pretoria using my money and they customer service is nonexistent. The car went for repairs but came back the same and they blaming us. Be careful if you decide to buy there
1 reviews | Active since Jun 2023
Poor customer service by Auto Platinum
We bought a VW Polo around April this year but by late June the car was already giving us problems, funny sound coming from the engine, using oil a lot, shaking, misfiring and sound coming from the boot. The worse part is that I would travel from Wolmaransstad in the North West to Pretoria using my money and they customer service is nonexistent. The car went for repairs but came back the same and they blaming us. Be careful if you decide to buy there
1 reviews | Active since Aug 2026
Good service
Very good service and experience with Alton as Sales rep
1 reviews | Active since Aug 2026
Good service
Very good service and experience with Alton as Sales rep
1 reviews | Active since Feb 2025
Exceptional Service from Simon at Autom Platinum
We had an absolutely fantastic experience dealing with Simon at Autom Platinum. From start to finish, he was professional, friendly, knowledgeable, and incredibly helpful. Simon made the entire process of purchasing our new vehicle and arranging the financing smooth and stress-free. He went above and beyond to make sure everything was explained clearly and that we were comfortable with every step of the process. We really appreciate the excellent service and personal attention we received. It’s clear that Simon genuinely cares about his customers and takes pride in what he does. Thank you, Simon, and the Autom Platinum team! We highly recommend them and will definitely be back in the future. ⭐⭐⭐⭐⭐
1 reviews | Active since Feb 2025
Exceptional Service from Simon at Autom Platinum
We had an absolutely fantastic experience dealing with Simon at Autom Platinum. From start to finish, he was professional, friendly, knowledgeable, and incredibly helpful. Simon made the entire process of purchasing our new vehicle and arranging the financing smooth and stress-free. He went above and beyond to make sure everything was explained clearly and that we were comfortable with every step of the process. We really appreciate the excellent service and personal attention we received. It’s clear that Simon genuinely cares about his customers and takes pride in what he does. Thank you, Simon, and the Autom Platinum team! We highly recommend them and will definitely be back in the future. ⭐⭐⭐⭐⭐
1 reviews | Active since Aug 2026
Happy Customer
I am very happy with the service that was provided to me. Alton was very helpful, easy to communicate with and made this purchase a pleasant experience.
1 reviews | Active since Aug 2026
Happy Customer
I am very happy with the service that was provided to me. Alton was very helpful, easy to communicate with and made this purchase a pleasant experience.