Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Allied Home presents a sharply divided experience. Walk-in shoppers consistently praise friendly, named staff, affordable building materials and durable products, while online buyers describe unanswered phones, orders that never arrive and refunds that stall in the finance department. The in-store offering earns loyalty; the online fulfilment and refund process is where trust breaks down repeatedly.
Top Strengths:
- •Product Quality & Value: Customers repeatedly highlight strong value on building materials, doors, cement and appliances, describing products as durable, well finished and priced below rivals. Some aluminium window and cement furniture buyers report chipping, misalignment and poor finishing that contradict the advertised images.
Replied to 83% of negative reviews
Reply time on negative reviews: 179h 40m
TrustIndex
5.9
Ranking
#7
in Online Shopping
Reply Time
112h 16m
NPS Score
-32
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 179h 40m
Nov '25 - Oct '26
Frequently Asked Questions About Allied Home
What do customers say about Allied Home?
Based on recent customer reviews, Allied Home presents a sharply divided experience. Walk-in shoppers consistently praise friendly, named staff, affordable building materials and durable products, while online buyers describe unanswered phones, orders that never arrive and refunds that stall in the finance department. The in-store offering earns loyalty; the online fulfilment and refund process is where trust breaks down repeatedly.
What is Allied Home's biggest strength?
Allied Home's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly highlight strong value on building materials, doors, cement and appliances, describing products as durable, well finished and priced below rivals. Some aluminium window and cement furniture buyers report chipping, misalignment and poor finishing that contradict the advertised images.
What are the most common complaints about Allied Home?
The most common complaint about Allied Home, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. A recurring theme is orders paid for online and then stranded, with tracking stuck on processing, stated five to ten day windows overrun by weeks, damaged items on arrival and drivers causing property damage. A minority report precise, well packed, on time deliveries.
How does Allied Home compare to other Online Shopping companies?
Allied Home scores 2.3 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 1.9. Their strongest theme is Product Accuracy (3.5); their weakest is Returns & Refunds (1.1). The top AI-rated Online Shopping business on Hellopeter is UBUY (4.5). How is the AI Score calculated? →
Is Allied Home trustworthy?
Allied Home has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 179 hours 40 min. Hellopeter has tracked Allied Home across 152 total reviews. How is the TrustIndex calculated? →
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Zero service of sales contract
Online order *** made, paid and completed on 23 September 2026. Since then 4 emails and 3 phone and Whatsapp call attempts were unanswered. They will not reply or answer. No waybill details or notification has been received. Am at a loss as how to proceed.
1 reviews | Active since Oct 2026
Zero service of sales contract
Online order *** made, paid and completed on 23 September 2026. Since then 4 emails and 3 phone and Whatsapp call attempts were unanswered. They will not reply or answer. No waybill details or notification has been received. Am at a loss as how to proceed.
1 reviews | Active since Jun 2023
Bad quality
Unfortunately, I am extremely disappointed with the cement bench set I purchased from Al**** Home. The quality is nowhere near what is shown in the advertised pictures. The workmanship is very poor, and my set even arrived chipped, which is unacceptable for a newly purchased product. Another major issue is the table and pillar do not align properly. The pillar is not centred underneath the table. If you position the pillar in the centre, the two holes provided for the umbrella do not align, making the whole setup look uneven and poorly manufactured. This is clearly a workmanship/design issue that should have been checked before the product was sent out. The customer service was equally disappointing. Their delivery information states 5–10 business days, but even on the 10th business day I had received no update. I had to WhatsApp them repeatedly just to get a response and find out what was happening with my order. Eventually, the order was delivered, but the entire experience was frustrating. For the price paid, I expected a much better-quality product that actually matched the advertised pictures. Unfortunately, the poor workmanship, chipped pieces, misaligned table and pillar, and lack of communication have left me very disappointed. I honestly do not recommend purchasing this cement bench set from Al**** Home. I would not purchase from them again.
1 reviews | Active since Jun 2023
Bad quality
Unfortunately, I am extremely disappointed with the cement bench set I purchased from Al**** Home. The quality is nowhere near what is shown in the advertised pictures. The workmanship is very poor, and my set even arrived chipped, which is unacceptable for a newly purchased product. Another major issue is the table and pillar do not align properly. The pillar is not centred underneath the table. If you position the pillar in the centre, the two holes provided for the umbrella do not align, making the whole setup look uneven and poorly manufactured. This is clearly a workmanship/design issue that should have been checked before the product was sent out. The customer service was equally disappointing. Their delivery information states 5–10 business days, but even on the 10th business day I had received no update. I had to WhatsApp them repeatedly just to get a response and find out what was happening with my order. Eventually, the order was delivered, but the entire experience was frustrating. For the price paid, I expected a much better-quality product that actually matched the advertised pictures. Unfortunately, the poor workmanship, chipped pieces, misaligned table and pillar, and lack of communication have left me very disappointed. I honestly do not recommend purchasing this cement bench set from Al**** Home. I would not purchase from them again.
1 reviews | Active since Feb 2023
Al**** Home Stunning service
I bought two windows and one sliding door from this Company in Clayville and asked them to wrap in such a way that they can be transported to Durban, suffice to say pricing was good to start off with and then the packing was stunning, well done to Al**** Home it was service above and beyond, and I will support them again.
1 reviews | Active since Feb 2023
Al**** Home Stunning service
I bought two windows and one sliding door from this Company in Clayville and asked them to wrap in such a way that they can be transported to Durban, suffice to say pricing was good to start off with and then the packing was stunning, well done to Al**** Home it was service above and beyond, and I will support them again.
1 reviews | Active since Aug 2018
Al**** Home sucks
DO NOT buy from this establishment. 8 days after order # 19220 was placed they were unable to allocate stock? Then it takes them 3 days to ask for a proof of account... I have since ordered from another supplier and have everything DELIVERED already
1 reviews | Active since Aug 2018
Al**** Home sucks
DO NOT buy from this establishment. 8 days after order # 19220 was placed they were unable to allocate stock? Then it takes them 3 days to ask for a proof of account... I have since ordered from another supplier and have everything DELIVERED already
1 reviews | Active since Sept 2024
Improve they business
Best brand and the quality products 👌 and long last ever good brand
1 reviews | Active since Sept 2024
Improve they business
Best brand and the quality products 👌 and long last ever good brand
1 reviews | Active since Jan 2026
Refund Promised Within 7 Working Days – Still Waiting
I am extremely disappointed with the service I have received from Al**** Home. I purchased an item online and paid R1,549.00 via EFT. On 23 June 2026, I was contacted by Al**** Home and informed that my order would not proceed and that I would receive a full refund. I was specifically advised that the refund would be processed within 7 working days. That timeframe has long since expired. Since then, I have made numerous follow-up enquiries. Each time, I have been told that the matter has been referred to the Finance Department and that someone would contact me. Unfortunately, no one has returned my calls, my emails have gone unanswered, and I have still not received my refund. As a consumer, I find this level of service unacceptable. Once a business acknowledges that a refund is due, customers should not have to repeatedly chase it or be left without communication. I am posting this review in the hope that Al**** Home’s management will intervene, honour the commitment made to me, and process the outstanding refund of R1,549.00 without any further delay. Should the matter remain unresolved, I will proceed with lodging a complaint with the National Consumer Commission and pursue recovery of the funds through the appropriate legal channels. I would appreciate a prompt response from Al**** Home together with proof that my refund has been processed.
1 reviews | Active since Jan 2026
Refund Promised Within 7 Working Days – Still Waiting
I am extremely disappointed with the service I have received from Al**** Home. I purchased an item online and paid R1,549.00 via EFT. On 23 June 2026, I was contacted by Al**** Home and informed that my order would not proceed and that I would receive a full refund. I was specifically advised that the refund would be processed within 7 working days. That timeframe has long since expired. Since then, I have made numerous follow-up enquiries. Each time, I have been told that the matter has been referred to the Finance Department and that someone would contact me. Unfortunately, no one has returned my calls, my emails have gone unanswered, and I have still not received my refund. As a consumer, I find this level of service unacceptable. Once a business acknowledges that a refund is due, customers should not have to repeatedly chase it or be left without communication. I am posting this review in the hope that Al**** Home’s management will intervene, honour the commitment made to me, and process the outstanding refund of R1,549.00 without any further delay. Should the matter remain unresolved, I will proceed with lodging a complaint with the National Consumer Commission and pursue recovery of the funds through the appropriate legal channels. I would appreciate a prompt response from Al**** Home together with proof that my refund has been processed.