Refund Promised Within 7 Working Days – Still Waiting

I am extremely disappointed with the service I have received from Al**** Home.

I purchased an item online and paid R1,549.00 via EFT. On 23 June 2026, I was contacted by Al**** Home and informed that my order would not proceed and that I would receive a full refund. I was specifically advised that the refund would be processed within 7 working days.

That timeframe has long since expired.

Since then, I have made numerous follow-up enquiries. Each time, I have been told that the matter has been referred to the Finance Department and that someone would contact me. Unfortunately, no one has returned my calls, my emails have gone unanswered, and I have still not received my refund.

As a consumer, I find this level of service unacceptable. Once a business acknowledges that a refund is due, customers should not have to repeatedly chase it or be left without communication.

I am posting this review in the hope that Al**** Home’s management will intervene, honour the commitment made to me, and process the outstanding refund of R1,549.00 without any further delay.

Should the matter remain unresolved, I will proceed with lodging a complaint with the National Consumer Commission and pursue recovery of the funds through the appropriate legal channels.

I would appreciate a prompt response from Al**** Home together with proof that my refund has been processed.