Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AfricaBoyz Online is consistently described as a fast, trustworthy online parts supplier. Customers repeatedly highlight next-day or two-day courier delivery, correctly matched parts, competitive pricing, and named sales agents who source hard-to-find items. A recurring frustration is the returns process when the wrong part is supplied, where handling fees and courier costs leave some buyers out of pocket.
Top Strengths:
- •Staff Professionalism & Conduct: Customers name agents such as Monique, Andy, Lungiswa, Michelle, Oscar, Emmanuel Matidza and Mhlonishwa as patient, knowledgeable and genuinely helpful, often sourcing an obscure part within minutes and following the order through to delivery.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 32m
TrustIndex
9.9
Ranking
#1
in Repairs & Service
Reply Time
2h 33m
NPS Score
70
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 32m
Dec '25 - Nov '26
Frequently Asked Questions About AfricaBoyz Online
What do customers say about AfricaBoyz Online?
Based on recent customer reviews, AfricaBoyz Online is consistently described as a fast, trustworthy online parts supplier. Customers repeatedly highlight next-day or two-day courier delivery, correctly matched parts, competitive pricing, and named sales agents who source hard-to-find items. A recurring frustration is the returns process when the wrong part is supplied, where handling fees and courier costs leave some buyers out of pocket.
What is AfricaBoyz Online's biggest strength?
AfricaBoyz Online's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name agents such as Monique, Andy, Lungiswa, Michelle, Oscar, Emmanuel Matidza and Mhlonishwa as patient, knowledgeable and genuinely helpful, often sourcing an obscure part within minutes and following the order through to delivery.
What are the most common complaints about AfricaBoyz Online?
The most common complaint about AfricaBoyz Online, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Order tracking and proactive updates earn strong praise, yet a recurring theme is silence after payment when stock is unavailable, plus disputes over refund deductions, handling fees and who carries the courier cost on returns.
How does AfricaBoyz Online compare to other Repairs & Service companies?
AfricaBoyz Online scores 4 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Turnaround Time (4.3); their weakest is Repair Quality (3.6). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is AfricaBoyz Online trustworthy?
AfricaBoyz Online has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 130 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 32 min. Hellopeter has tracked AfricaBoyz Online across 556 total reviews. How is the TrustIndex calculated? →
Recent reviews (130)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2020
Found a rare car part here after searching multiple spare shops across JHB
Found a rare car part here after searching multiple spare shops across JHB. Once found, engagement with Team was professional and efficient. Delivery took place shortly thereafter. Thanks guys!!
1 reviews | Active since Jul 2020
Found a rare car part here after searching multiple spare shops across JHB
Found a rare car part here after searching multiple spare shops across JHB. Once found, engagement with Team was professional and efficient. Delivery took place shortly thereafter. Thanks guys!!
1 reviews | Active since Oct 2026
A big thank you to Africa Boyz Online
A big thank you to Africa Boyz Online! My order arrived safely today. I really appreciate the excellent communication and tracking updates throughout the process. Exceptional customer service from start to finish!
1 reviews | Active since Oct 2026
A big thank you to Africa Boyz Online
A big thank you to Africa Boyz Online! My order arrived safely today. I really appreciate the excellent communication and tracking updates throughout the process. Exceptional customer service from start to finish!
1 reviews | Active since Oct 2026
Thank you to AfricaBoyz for sending the parts I needed extremely fast and it was the correct part...
Thank you to AfricaBoyz for sending the parts I needed extremely fast and it was the correct part due to the engine number facility they have in the Online shopping experience. Very friendly service and great delivery time. Well done Boyz
1 reviews | Active since Oct 2026
Thank you to AfricaBoyz for sending the parts I needed extremely fast and it was the correct part...
Thank you to AfricaBoyz for sending the parts I needed extremely fast and it was the correct part due to the engine number facility they have in the Online shopping experience. Very friendly service and great delivery time. Well done Boyz
1 reviews | Active since Oct 2026
After searching for an air filter for my Jaguar 2
After searching for an air filter for my Jaguar 2.2diesel all over Africa boys immediately assisted me with the correct part and quick delivery. Their quick response is highly appreciated and I will really recommend them to anybody regarding their products. Thanks for your quick and friendly support.
1 reviews | Active since Oct 2026
After searching for an air filter for my Jaguar 2
After searching for an air filter for my Jaguar 2.2diesel all over Africa boys immediately assisted me with the correct part and quick delivery. Their quick response is highly appreciated and I will really recommend them to anybody regarding their products. Thanks for your quick and friendly support.
1 reviews | Active since Oct 2026
What a great company africaboys are, from consultant to delivery of the package everything was fl...
What a great company africaboys are, from consultant to delivery of the package everything was flawless, thanks guys you deserve a pat on the back. Very few companies like you. Thanking you kindly Clifford.
1 reviews | Active since Oct 2026
What a great company africaboys are, from consultant to delivery of the package everything was fl...
What a great company africaboys are, from consultant to delivery of the package everything was flawless, thanks guys you deserve a pat on the back. Very few companies like you. Thanking you kindly Clifford.
1 reviews | Active since Aug 2026
Subject: Wrong part delivered despite VIN provided - supplier charging handling & collection for ...
Subject: Wrong part delivered despite VIN provided - supplier charging handling & collection for own error I, Andile Christopher Mashaba ID ***, purchased a side mirror for my vehicle: Vehicle: 2026 VW Polo Vivo 1.0 TSI GT (5DR) VIN: *** Reg: *** (new car, temp permit expires 3 Oct 2026) Supplier: Africa Boyz Date of order: 18/09/2026 Amount paid: R 2500 via EFT Invoice No: *** I provided my VIN before purchase to ensure correct part. Supplier delivered mirror for Polo Vivo 2018 1.4 which does NOT fit my 2026 GT model. When I reported wrong delivery, supplier demanded 20% handling fee + R250 collection fee for the wrong mirror they delivered.
1 reviews | Active since Aug 2026
Subject: Wrong part delivered despite VIN provided - supplier charging handling & collection for ...
Subject: Wrong part delivered despite VIN provided - supplier charging handling & collection for own error I, Andile Christopher Mashaba ID ***, purchased a side mirror for my vehicle: Vehicle: 2026 VW Polo Vivo 1.0 TSI GT (5DR) VIN: *** Reg: *** (new car, temp permit expires 3 Oct 2026) Supplier: Africa Boyz Date of order: 18/09/2026 Amount paid: R 2500 via EFT Invoice No: *** I provided my VIN before purchase to ensure correct part. Supplier delivered mirror for Polo Vivo 2018 1.4 which does NOT fit my 2026 GT model. When I reported wrong delivery, supplier demanded 20% handling fee + R250 collection fee for the wrong mirror they delivered.