Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Africa Mobile is described by a large majority of customers as a provider that collects debit orders reliably but struggles to deliver devices, load airtime and data, process refunds, or answer its phones. A recurring theme is accounts being handed to debt collectors while payments continue. A smaller group praises individual sales consultants by name for warm, attentive help.
Top Strengths:
- •Customer Service & Support Quality: Where customers name an agent, the praise is genuine. Lebogang, Skhumbuzo, Zanele, Thandazo, Elrika and Magdeline Mawasha are singled out for going the extra mile. Outside these individuals, customers describe agents who cannot resolve anything and blame sales colleagues.
Replied to 4% of negative reviews
Reply time on negative reviews: 169h 55m
TrustIndex
2.5
Reply Time
133h 52m
NPS Score
-95
Recommended: Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 169h 55m
Nov '25 - Oct '26
Frequently Asked Questions About Africa Mobile
What do customers say about Africa Mobile?
Based on recent customer reviews, Africa Mobile is described by a large majority of customers as a provider that collects debit orders reliably but struggles to deliver devices, load airtime and data, process refunds, or answer its phones. A recurring theme is accounts being handed to debt collectors while payments continue. A smaller group praises individual sales consultants by name for warm, attentive help.
What is Africa Mobile's biggest strength?
Africa Mobile's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Where customers name an agent, the praise is genuine. Lebogang, Skhumbuzo, Zanele, Thandazo, Elrika and Magdeline Mawasha are singled out for going the extra mile. Outside these individuals, customers describe agents who cannot resolve anything and blame sales colleagues.
What are the most common complaints about Africa Mobile?
The most common complaint about Africa Mobile, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers consistently report debit orders continuing after cancellation or contract end, double deductions, refunds outstanding for months, and no monthly statements. Many are handed to Nudebt or Tracer while their debit orders still go through, damaging credit profiles.
How does Africa Mobile compare to other Fibre & Broadband companies?
Africa Mobile scores 1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (1.8); their weakest is Network Reliability (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Africa Mobile trustworthy?
Africa Mobile has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 86 reviews in the last 12 months. They reply to 4% of negative reviews, typically within 169 hours 55 min. Hellopeter has tracked Africa Mobile across 356 total reviews. How is the TrustIndex calculated? →
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Misled about insurance claim - now forced to pay do two phones.
I have been a customer at Africa Mobile since June 2024. First contract was fine. I upgraded in March 2025 and got a new phone. I lost the phone and called to claim as it is insured. An agent told me to keep paying until the 6th month to qualify for a replacement. I followed that advice and paid 2 more months to reach 6 months. When I called after 6 months, I was told there will be no replacement. Now I am told the only option is to take another phone and pay for 2 phones at once on one account - the lost one and the new one.This was never explained to me. I feel misled because I paid based on incorrect advice from their own staff. I request my insurance policy document and call recording. Please resolve this. ***
1 reviews | Active since May 2025
Misled about insurance claim - now forced to pay do two phones.
I have been a customer at Africa Mobile since June 2024. First contract was fine. I upgraded in March 2025 and got a new phone. I lost the phone and called to claim as it is insured. An agent told me to keep paying until the 6th month to qualify for a replacement. I followed that advice and paid 2 more months to reach 6 months. When I called after 6 months, I was told there will be no replacement. Now I am told the only option is to take another phone and pay for 2 phones at once on one account - the lost one and the new one.This was never explained to me. I feel misled because I paid based on incorrect advice from their own staff. I request my insurance policy document and call recording. Please resolve this. ***
1 reviews | Active since May 2026
No comunication
This company does not communicate they just hand you over and when you phone you get *********** people that says they cant see why you are handed over I have changed my banking details with them and now the fist debit has not gone off yet now I am all off a sudden two payment behind. I would like to some to to call me and tell me what is going on.
1 reviews | Active since May 2026
No comunication
This company does not communicate they just hand you over and when you phone you get *********** people that says they cant see why you are handed over I have changed my banking details with them and now the fist debit has not gone off yet now I am all off a sudden two payment behind. I would like to some to to call me and tell me what is going on.
1 reviews | Active since Aug 2022
I had a problem with no data and airtime loaded, so I logged a call, so AJ helped me in record time
I had a problem with no data and airtime loaded, so I logged a call, so AJ helped me in record time
1 reviews | Active since Aug 2022
I had a problem with no data and airtime loaded, so I logged a call, so AJ helped me in record time
I had a problem with no data and airtime loaded, so I logged a call, so AJ helped me in record time
1 reviews | Active since Sept 2026
Cellphone contract
Failed to deliver and failed to refund and they are denying everything
1 reviews | Active since Sept 2026
Cellphone contract
Failed to deliver and failed to refund and they are denying everything
1 reviews | Active since Mar 2020
Bad service
I have a contract with them and struggling to cancel it. I have paid for the last 24 months and get airtime and data whenever they feel like it. I am trying to cancel the contract but getting no joy out of it. I am told I owe April payment and I give supp**** them with POP still they making excuses that I have to wait for amount to be allocated. How an internal issue is becoming a customer problem? I have been emailing and getting no response. Calling their office number for some reason no one picks up the phone. I really need this contract closed.
1 reviews | Active since Mar 2020
Bad service
I have a contract with them and struggling to cancel it. I have paid for the last 24 months and get airtime and data whenever they feel like it. I am trying to cancel the contract but getting no joy out of it. I am told I owe April payment and I give supp**** them with POP still they making excuses that I have to wait for amount to be allocated. How an internal issue is becoming a customer problem? I have been emailing and getting no response. Calling their office number for some reason no one picks up the phone. I really need this contract closed.
1 reviews | Active since Jan 2017
Still no reply 😕 regarding my refund
Very disgusted about this Africa Mobile. They deducted my account in my bank account for 25th month even though I had called them before the contract came to an end, they confirmed that my last month would be the 25th of May 2026, then on the 25th of June 2026 boom 💥 another debit order. I called them and they gave me a paid up letter and they sent a refund form and I filled and sent it back. It been 2 months and I have never received my refund.
1 reviews | Active since Jan 2017
Still no reply 😕 regarding my refund
Very disgusted about this Africa Mobile. They deducted my account in my bank account for 25th month even though I had called them before the contract came to an end, they confirmed that my last month would be the 25th of May 2026, then on the 25th of June 2026 boom 💥 another debit order. I called them and they gave me a paid up letter and they sent a refund form and I filled and sent it back. It been 2 months and I have never received my refund.
1 reviews | Active since Jul 2026
Worst Ever Service .
These guys are the worst ..They debited my account twice with no device given to me . I am waiting for my refund Almost a month after I cancelled my contract with them .. Eager to do debit orders but slow with refunds . Why should they take so long ? Is this a **** ? I mean I paid for absolutely nothing !!! Africa Mobile I want my money back! now!!!
1 reviews | Active since Jul 2026
Worst Ever Service .
These guys are the worst ..They debited my account twice with no device given to me . I am waiting for my refund Almost a month after I cancelled my contract with them .. Eager to do debit orders but slow with refunds . Why should they take so long ? Is this a **** ? I mean I paid for absolutely nothing !!! Africa Mobile I want my money back! now!!!
1 reviews | Active since Jan 2017
Easy to debit but hard to refund, very disgusting
Very disgusted about this Africa Mobile. They deducted my account in my bank account for 25th month even though I had called them before the contract came to an end, they confirmed that my last month would be the 25th of May 2026, then on the 25th of June 2026 boom 💥 another debit order. I called them and they gave me a paid up letter and they sent a refund form and I filled and sent it back. It been 2 months and I have never received my refund.
1 reviews | Active since Jan 2017
Easy to debit but hard to refund, very disgusting
Very disgusted about this Africa Mobile. They deducted my account in my bank account for 25th month even though I had called them before the contract came to an end, they confirmed that my last month would be the 25th of May 2026, then on the 25th of June 2026 boom 💥 another debit order. I called them and they gave me a paid up letter and they sent a refund form and I filled and sent it back. It been 2 months and I have never received my refund.