Misled about insurance claim - now forced to pay do two phones.

I have been a customer at Africa Mobile since June 2024. First contract was fine. I upgraded in March 2025 and got a new phone. I lost the phone and called to claim as it is insured.

An agent told me to keep paying until the 6th month to qualify for a replacement. I followed that advice and paid 2 more months to reach 6 months. When I called after 6 months, I was told there will be no replacement. Now I am told the only option is to take another phone and pay for 2 phones at once on one account - the lost one and the new one.This was never explained to me. I feel misled because I paid based on incorrect advice from their own staff. I request my insurance policy document and call recording.

Please resolve this. ***