Based on recent customer reviews, Kwikot (Haier) SA (Pty) Ltd faces sustained criticism over warranty handling on geysers, elements, thermostats and Grivory pressure control valves. Customers describe claims being declined for missing COCs, isolators, push through mixers, water quality or roof pitch, with replacement units reportedly carrying no further cover. Unanswered phone lines, ignored emails, abandoned installations, ceiling water damage and stock shortages at the Cape Town branch feature strongly. One homeowner praised a swift solar geyser replacement completed within two hours, showing the service does work when properly dispatched.
Replied to 100% of negative reviews
Reply time on negative reviews: 53h 20m
TrustIndex
2.6
Ranking
#13
in Consumer Goods
Reply Time
53h 20m
NPS Score
-75
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 53h 20m
Nov '25 - Oct '26
Frequently Asked Questions About Kwikot (Haier) SA (Pty) Ltd
What do customers say about Kwikot (Haier) SA (Pty) Ltd?
Based on recent customer reviews, Kwikot (Haier) SA (Pty) Ltd faces sustained criticism over warranty handling on geysers, elements, thermostats and Grivory pressure control valves. Customers describe claims being declined for missing COCs, isolators, push through mixers, water quality or roof pitch, with replacement units reportedly carrying no further cover. Unanswered phone lines, ignored emails, abandoned installations, ceiling water damage and stock shortages at the Cape Town branch feature strongly. One homeowner praised a swift solar geyser replacement completed within two hours, showing the service does work when properly dispatched.
Is Kwikot (Haier) SA (Pty) Ltd trustworthy?
Kwikot (Haier) SA (Pty) Ltd has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 53 hours 20 min. Hellopeter has tracked Kwikot (Haier) SA (Pty) Ltd across 491 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
Worst Brand Ever
Worst brand ever! It feels like they are constantly looking for ways to void your guarantee instead of standing behind their products. The rules and requirements seem to change constantly — one day it’s one thing, the next day it’s something completely different. You can’t even keep up anymore. We currently have a faulty element and thermostat, yet nobody seems willing to take accountability or assist in resolving the issue. As a business, we will not recommend this brand to any of our clients. Customer service, accountability and consistency matter, and unfortunately, our experience with this brand has been extremely disappointing. Definitely a brand we will think twice about using or recommending again.
1 reviews | Active since Oct 2022
Worst Brand Ever
Worst brand ever! It feels like they are constantly looking for ways to void your guarantee instead of standing behind their products. The rules and requirements seem to change constantly — one day it’s one thing, the next day it’s something completely different. You can’t even keep up anymore. We currently have a faulty element and thermostat, yet nobody seems willing to take accountability or assist in resolving the issue. As a business, we will not recommend this brand to any of our clients. Customer service, accountability and consistency matter, and unfortunately, our experience with this brand has been extremely disappointing. Definitely a brand we will think twice about using or recommending again.
1 reviews | Active since Jan 2023
Poor quality of Kwikot products
I had a geyser installed by their technician and it did not finish its warranty period, there was a leak around the anode, I called my insurance, they forced them to replace the geyser because it was under warranty after weeks of back and forth they finally sent a technician to replace the geyser and now the replacement geyser has the same fault a leak around the anode, they are refusing to replace it, they claim replacement do not have warranty. this to me is a fault with their product. it cannot be that I suffer from the same issue over and over again with the same product
1 reviews | Active since Jan 2023
Poor quality of Kwikot products
I had a geyser installed by their technician and it did not finish its warranty period, there was a leak around the anode, I called my insurance, they forced them to replace the geyser because it was under warranty after weeks of back and forth they finally sent a technician to replace the geyser and now the replacement geyser has the same fault a leak around the anode, they are refusing to replace it, they claim replacement do not have warranty. this to me is a fault with their product. it cannot be that I suffer from the same issue over and over again with the same product
1 reviews | Active since Dec 2025
Kwikot Grivory 400/****pa Pressure Control Valve Manufacture Failure.
Kwikot claim no: KJ057170 Kwikot claim no: KJ051373 Kwikot claim no: KJ014915 Whenever a Kwikot Grivory 400/****pa pressure control valve fails - either release water from the relief valve or hammering, Kwikot technician advise the customer should make the system balance on cold and hot. Why recommend change the customers entire plumbing system whereas the customer had an unbalance pressure on the property for an entire 5-10 years (Please note, we understand an unbalance pressure is a non compliance which is noted on a COC) A different brand would then be installed (Pressure control valve) or the same brand and the problem would stop and the customer would be put back into the position they were and problem solved. We have been getting this excuse more than three times when logging a warranty on failed Kwikot Grivory 400/****pa pressure control valve which then inconvenience us as contractors will additional expense and time. Question then, why always use the excuse mentioned above when a faulty pressure control valve is found, the customer should make the plumbing system balance on cold and hot?
1 reviews | Active since Dec 2025
Kwikot Grivory 400/****pa Pressure Control Valve Manufacture Failure.
Kwikot claim no: KJ057170 Kwikot claim no: KJ051373 Kwikot claim no: KJ014915 Whenever a Kwikot Grivory 400/****pa pressure control valve fails - either release water from the relief valve or hammering, Kwikot technician advise the customer should make the system balance on cold and hot. Why recommend change the customers entire plumbing system whereas the customer had an unbalance pressure on the property for an entire 5-10 years (Please note, we understand an unbalance pressure is a non compliance which is noted on a COC) A different brand would then be installed (Pressure control valve) or the same brand and the problem would stop and the customer would be put back into the position they were and problem solved. We have been getting this excuse more than three times when logging a warranty on failed Kwikot Grivory 400/****pa pressure control valve which then inconvenience us as contractors will additional expense and time. Question then, why always use the excuse mentioned above when a faulty pressure control valve is found, the customer should make the plumbing system balance on cold and hot?
1 reviews | Active since Nov 2025
Kwikot Failure to Respond - Warranty Claim
Kwikot have their contact information as: • *** during business hours (Mon–Thu 08:00–15:30, Fri 08:00–12:30). • Also email *** (copy the above details) and, if needed, try the main sales/technical line • Register the geyser on their website if not already done — this helps protect/activate warranty tracking. I have registered this product. I have also sent a mail to Kwikot and tried to contact them on the above number. This number does not get answered???? I have been trying since yesterday Please advise urgently why there is no response to my failed geyser – I will be giving Kwikot a bad review on Hello Peter and other SM platforms – this simple lack of response is unprofessional and unacceptable after paying R15K for a geyser that has lasted two weeks !!!!!
1 reviews | Active since Nov 2025
Kwikot Failure to Respond - Warranty Claim
Kwikot have their contact information as: • *** during business hours (Mon–Thu 08:00–15:30, Fri 08:00–12:30). • Also email *** (copy the above details) and, if needed, try the main sales/technical line • Register the geyser on their website if not already done — this helps protect/activate warranty tracking. I have registered this product. I have also sent a mail to Kwikot and tried to contact them on the above number. This number does not get answered???? I have been trying since yesterday Please advise urgently why there is no response to my failed geyser – I will be giving Kwikot a bad review on Hello Peter and other SM platforms – this simple lack of response is unprofessional and unacceptable after paying R15K for a geyser that has lasted two weeks !!!!!
1 reviews | Active since Jul 2024
Disgruntled
We had a Geyser about to give in. The Insurance Plumbers who only deal with geysers told us that the geyser was still under warranty and they in turn contacted Kwikot. Come Kwikot, they replaced the geyser and told us that the new geyser wont have a warranty because it basically expired on the old one. They left all the packaging after ripping it off just like that in the ceiling. Immediately we discovered that there was a vibration in the pipes when the main on suite toilet is flushed. Since then it has gotten worse. It took some time to get a phone number to contact them and their answer is that the Pressure Control valve has broken down. Now we have to get a private plumber to attend to it. From previous reviews it seems that every time a new geyser is installed in a home the pressure valves pack up. Fine, so they cannot prevent it from happening but have they not learned by now that there is such a possibility and can they not at least warn you? And that goes for the Geyser only plumbers as well !!
1 reviews | Active since Jul 2024
Disgruntled
We had a Geyser about to give in. The Insurance Plumbers who only deal with geysers told us that the geyser was still under warranty and they in turn contacted Kwikot. Come Kwikot, they replaced the geyser and told us that the new geyser wont have a warranty because it basically expired on the old one. They left all the packaging after ripping it off just like that in the ceiling. Immediately we discovered that there was a vibration in the pipes when the main on suite toilet is flushed. Since then it has gotten worse. It took some time to get a phone number to contact them and their answer is that the Pressure Control valve has broken down. Now we have to get a private plumber to attend to it. From previous reviews it seems that every time a new geyser is installed in a home the pressure valves pack up. Fine, so they cannot prevent it from happening but have they not learned by now that there is such a possibility and can they not at least warn you? And that goes for the Geyser only plumbers as well !!
1 reviews | Active since Feb 2017
******* SERVICE FROM KWIKOT GEYSERS
When dealing with a STupiD bank, or STD bank insurance deals with Kwikot. Being a client of STupiD, a consumer complained last week Friday about problems with his geyser to STupiD. After telecalls throughout the day and no responses from the “very busy” *********** staff at STupiD insurance, STupiD insurance reverted. When STupiD finally reverted, their contention was that STupiD would not replace the geyser without communicating with another STupiD-KWIKOT geysers. This took another two days before STupiD recommended Kwikot geyser persons turns up to replace a geyser but says that he didn’t bring the geyser. This idiot from STupiD KWIKOT then says that he has other clients to attend and cannot then return to STupiD KWIKOT to go and get a geyser. He leaves with an “advice” that the geyser ought to be turned off when a geyser is an issue. This had been done the moment the problem was detected by the consumer but of course the “rocket science” advice must be noted. So you as the consumer, do not ever deal with IDIOT KWIKOT because you are not going to get anything quickly. Shop around, there are many other geyser manufacturers. NEVER buy a KWIKOT product especially since they have persons giving such brilliant advices and on top of that, will picth up at your property to replace a geyser without a geyser. STupiD is an abettor idiot to be dealing this brand. But, idiots of a feather…..
1 reviews | Active since Feb 2017
******* SERVICE FROM KWIKOT GEYSERS
When dealing with a STupiD bank, or STD bank insurance deals with Kwikot. Being a client of STupiD, a consumer complained last week Friday about problems with his geyser to STupiD. After telecalls throughout the day and no responses from the “very busy” *********** staff at STupiD insurance, STupiD insurance reverted. When STupiD finally reverted, their contention was that STupiD would not replace the geyser without communicating with another STupiD-KWIKOT geysers. This took another two days before STupiD recommended Kwikot geyser persons turns up to replace a geyser but says that he didn’t bring the geyser. This idiot from STupiD KWIKOT then says that he has other clients to attend and cannot then return to STupiD KWIKOT to go and get a geyser. He leaves with an “advice” that the geyser ought to be turned off when a geyser is an issue. This had been done the moment the problem was detected by the consumer but of course the “rocket science” advice must be noted. So you as the consumer, do not ever deal with IDIOT KWIKOT because you are not going to get anything quickly. Shop around, there are many other geyser manufacturers. NEVER buy a KWIKOT product especially since they have persons giving such brilliant advices and on top of that, will picth up at your property to replace a geyser without a geyser. STupiD is an abettor idiot to be dealing this brand. But, idiots of a feather…..