MM
Masonwabe M
1 reviews | Active since Jan 2023
03 Aug 2026, 12:48
Poor quality of Kwikot products
I had a geyser installed by their technician and it did not finish its warranty period, there was a leak around the anode, I called my insurance, they forced them to replace the geyser because it was under warranty after weeks of back and forth they finally sent a technician to replace the geyser and now the replacement geyser has the same fault a leak around the anode, they are refusing to replace it, they claim replacement do not have warranty. this to me is a fault with their product. it cannot be that I suffer from the same issue over and over again with the same product
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Replies (1)Kwikot (Haier) SA (Pty) Ltd's replyOfficial
26 Aug 2026, 09:57Good day Masonwabe M,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. We have escalated the matter to the relevant Division Manager, who will contact you directly to discuss your concerns and assist in resolving the issue.
Kind Regards,
Customer Relations Division
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. We have escalated the matter to the relevant Division Manager, who will contact you directly to discuss your concerns and assist in resolving the issue.
Kind Regards,
Customer Relations Division
Kwikot (Haier) SA (Pty) Ltd's reply26 Aug 2026, 09:57
Official
Good day Masonwabe M,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. We have escalated the matter to the relevant Division Manager, who will contact you directly to discuss your concerns and assist in resolving the issue.
Kind Regards,
Customer Relations Division
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. We have escalated the matter to the relevant Division Manager, who will contact you directly to discuss your concerns and assist in resolving the issue.
Kind Regards,
Customer Relations Division
