Worst Brand Ever

Worst brand ever! It feels like they are constantly looking for ways to void your guarantee instead of standing behind their products. The rules and requirements seem to change constantly — one day it’s one thing, the next day it’s something completely different. You can’t even keep up anymore. We currently have a faulty element and thermostat, yet nobody seems willing to take accountability or assist in resolving the issue. As a business, we will not recommend this brand to any of our clients. Customer service, accountability and consistency matter, and unfortunately, our experience with this brand has been extremely disappointing. Definitely a brand we will think twice about using or recommending again.