Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 1Life presents a sharply divided customer experience. Policyholders repeatedly praise individual consultants and rapid funeral payouts, which lifts Agent Quality and Customer Care (3.9). However, a persistent pattern of unauthorised debit orders, particularly against elderly grant recipients, together with stalled life and dread disease claims, weighs heavily on Pricing, Premiums and Transparency (2.5) and Communication and Responsiveness (2.7).
Top Strengths:
- •Agent Quality & Customer Care: Customers name consultants such as Wandile Mazaka, Londiwe Shazi, Cynthia Mokwana and Mikail Van Buuren, describing patience, empathy and clear explanations. A recurring theme is agents helping with missed premiums rather than simply lapsing cover.
Replied to 98% of negative reviews
Reply time on negative reviews: 18h 11m
TrustIndex
6.5
Ranking
#10
in Funeral Insurance
Reply Time
16h 34m
NPS Score
33
Recommended: Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 18h 11m
Nov '25 - Oct '26
Frequently Asked Questions About 1Life
What do customers say about 1Life?
Based on recent customer reviews, 1Life presents a sharply divided customer experience. Policyholders repeatedly praise individual consultants and rapid funeral payouts, which lifts Agent Quality and Customer Care (3.9). However, a persistent pattern of unauthorised debit orders, particularly against elderly grant recipients, together with stalled life and dread disease claims, weighs heavily on Pricing, Premiums and Transparency (2.5) and Communication and Responsiveness (2.7).
What is 1Life's biggest strength?
1Life's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants such as Wandile Mazaka, Londiwe Shazi, Cynthia Mokwana and Mikail Van Buuren, describing patience, empathy and clear explanations. A recurring theme is agents helping with missed premiums rather than simply lapsing cover.
What are the most common complaints about 1Life?
The most common complaint about 1Life, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Cancellation and refund emails draw automated replies followed by silence, and promised callbacks from assessors and managers are often not kept. At the same time, customers describe relentless upsell calls from rotating numbers despite opt-out requests.
How does 1Life compare to other Funeral Insurance companies?
1Life scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.9. Their strongest theme is Empathy & Comms (3.6); their weakest is Sales Practices (1.7). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is 1Life trustworthy?
1Life has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 800 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 18 hours 11 min. Hellopeter has tracked 1Life across 11,571 total reviews. How is the TrustIndex calculated? →
Recent reviews (800)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2023
Elderly people are being ****med
******** with trained ******** of agents. Your agents tob elderly people all in the name of "free groceries" then next thing their *** grants are debited by you. And when we want to dispute you just cancel the policy. What about a ***** case?? The money a poor old lady was ******?? Where is accountability?? If you can **** elderly people what about us young professionals? It means you will still **** our loved ones left behind if anything happens to us when we are covered by your ****!!!!!!
1 reviews | Active since Sept 2023
Elderly people are being ****med
******** with trained ******** of agents. Your agents tob elderly people all in the name of "free groceries" then next thing their *** grants are debited by you. And when we want to dispute you just cancel the policy. What about a ***** case?? The money a poor old lady was ******?? Where is accountability?? If you can **** elderly people what about us young professionals? It means you will still **** our loved ones left behind if anything happens to us when we are covered by your ****!!!!!!
1 reviews | Active since Jun 2014
Terrible Service ,Mor than 24hours later and still no payout on Funeral Claim ,all document provided that was requested
Terrible Service Submitted document for Funeral Cover Payout and No Responses , i have to keep on following up with 1LIFE Incorrect information Sent and once i call them they tell me Sorry , There are Expenses that need to be paid and still not payout more than 24 hours later Competitor has already paid out
1 reviews | Active since Jun 2014
Terrible Service ,Mor than 24hours later and still no payout on Funeral Claim ,all document provided that was requested
Terrible Service Submitted document for Funeral Cover Payout and No Responses , i have to keep on following up with 1LIFE Incorrect information Sent and once i call them they tell me Sorry , There are Expenses that need to be paid and still not payout more than 24 hours later Competitor has already paid out
1 reviews | Active since Aug 2025
Worst experience ever
Again same issue 😪 who can assist me regarding this because my granny is 72 years she cant take anymore stress every month 1 life is taking money 2nd time now but they claim it was cancelled in June yesterday they acted like they will refund we still waiting instead they did it again
1 reviews | Active since Aug 2025
Worst experience ever
Again same issue 😪 who can assist me regarding this because my granny is 72 years she cant take anymore stress every month 1 life is taking money 2nd time now but they claim it was cancelled in June yesterday they acted like they will refund we still waiting instead they did it again
1 reviews | Active since Oct 2026
Handsome mogoje
The service was excellent and very much appreciated I like it
1 reviews | Active since Oct 2026
Handsome mogoje
The service was excellent and very much appreciated I like it
1 reviews | Active since Oct 2026
Bad language in corporate environment
The level of unprofessional at 1life is very concerning. How can you use khasi lingo when you speak to clients. How can you say "sho" to a client when speaking to him telephonically. Teach your call center agents that this is not allowed in a professional and corporate environment.
1 reviews | Active since Oct 2026
Bad language in corporate environment
The level of unprofessional at 1life is very concerning. How can you use khasi lingo when you speak to clients. How can you say "sho" to a client when speaking to him telephonically. Teach your call center agents that this is not allowed in a professional and corporate environment.