1 reviews | Active since Jun 2014
Terrible Service ,Mor than 24hours later and still no payout on Funeral Claim ,all document provided that was requested
Terrible Service Submitted document for Funeral Cover Payout and No Responses , i have to keep on following up with 1LIFE Incorrect information Sent and once i call them they tell me Sorry , There are Expenses that need to be paid and still not payout more than 24 hours later
Competitor has already paid out
Hi Shannon,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience regarding the funeral claim and the delay in receiving payment despite submitting the required documentation. We understand your frustration with having to follow up repeatedly and the lack of communication regarding the progress of the claim.
A Resolution Officer will assist you further by investigating your concerns.
Kind regards,
1Life Team
Hi Shannon,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience regarding the funeral claim and the delay in receiving payment despite submitting the required documentation. We understand your frustration with having to follow up repeatedly and the lack of communication regarding the progress of the claim.
A Resolution Officer will assist you further by investigating your concerns.
Kind regards,
1Life Team