Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 10x Investments earns strong praise for its frontline consultants and fast turnaround on transfers and withdrawals, with Customer Service & Professional Guidance (4.4) the standout theme. A recurring theme, however, is administrative and tax compliance failure, with Trust, Transparency & Compliance (2.6) and Communication & Responsiveness (3.0) weighed down by unanswered ROT01 and IRP5 queries during tax season.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants such as Jean Maritz, Tshego Pooe, Lindo, Brett Mackay and Zaino, describing them as patient, knowledgeable and proactive. Many highlight that real people answer quickly, with clear explanations for first time investors.
Replied to 85% of negative reviews
Reply time on negative reviews: 23h 44m
TrustIndex
7.2
Ranking
#12
in Investments & Wealth
Reply Time
85h 52m
NPS Score
62
Recommended: Very Likely
Replied to 85% of negative reviews
Reply time on negative reviews: 23h 44m
Oct '25 - Sep '26
Frequently Asked Questions About 10x Investments
What do customers say about 10x Investments?
Based on recent customer reviews, 10x Investments earns strong praise for its frontline consultants and fast turnaround on transfers and withdrawals, with Customer Service & Professional Guidance (4.4) the standout theme. A recurring theme, however, is administrative and tax compliance failure, with Trust, Transparency & Compliance (2.6) and Communication & Responsiveness (3.0) weighed down by unanswered ROT01 and IRP5 queries during tax season.
What is 10x Investments's biggest strength?
10x Investments's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants such as Jean Maritz, Tshego Pooe, Lindo, Brett Mackay and Zaino, describing them as patient, knowledgeable and proactive. Many highlight that real people answer quickly, with clear explanations for first time investors.
What are the most common complaints about 10x Investments?
The most common complaint about 10x Investments, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While routine queries are often answered within hours, customers repeatedly report silence on tax related cases, missing reference numbers, dropped or unreturned callbacks and the need to chase updates for weeks before anyone acknowledges a system failure.
How does 10x Investments compare to other Investments & Wealth companies?
10x Investments scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.6); their weakest is Communication (2.9). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is 10x Investments trustworthy?
10x Investments has a TrustIndex of 7.2 out of 10 on Hellopeter, based on 133 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 23 hours 44 min. Hellopeter has tracked 10x Investments across 784 total reviews. How is the TrustIndex calculated? →
Recent reviews (133)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2016
BAD SERVICE ☹️☹️☹️☹️☹️☹️☹️☹️
I am not happy with the service I have received from 10X. I was previously with Alexander Forbes, and I requested a withdrawal and the transfer of some of my funds to 10X. However, Alexander Forbes has been requesting the ROT from 10X, but they have still not sent it. I have only been with 10X for two months, but I am already experiencing poor service. This is very disappointing, and I am concerned about the lack of communication and assistance I have received. It is not acceptable at all. My claim has been pending from the 24th of July.
1 reviews | Active since Jan 2016
BAD SERVICE ☹️☹️☹️☹️☹️☹️☹️☹️
I am not happy with the service I have received from 10X. I was previously with Alexander Forbes, and I requested a withdrawal and the transfer of some of my funds to 10X. However, Alexander Forbes has been requesting the ROT from 10X, but they have still not sent it. I have only been with 10X for two months, but I am already experiencing poor service. This is very disappointing, and I am concerned about the lack of communication and assistance I have received. It is not acceptable at all. My claim has been pending from the 24th of July.
1 reviews | Active since Aug 2026
Poor communication on Fund Transfer
I have been struggling since 23 July 2026 to submit my tax return due to an 'outstanding recognition of transfer' error on my return. I have contacted SARS multiple times and they all say they cannot assist, the Fund needs to ensure the ROT01 process was correctly filed. I have relayed this message via emails and call to 10x for now over a month and still no one can actually say they have contacted SARS to resolve the issue, they keep giving me the same screenshot and email sent since July. I have refreshed my return multiple times and nothing has changed, even when the consultant at SARS has checked my profile they see the exact same error. I am sure there are many more similar reviews. This is worrying as I have done another transfer now in the FY27 year.
1 reviews | Active since Aug 2026
Poor communication on Fund Transfer
I have been struggling since 23 July 2026 to submit my tax return due to an 'outstanding recognition of transfer' error on my return. I have contacted SARS multiple times and they all say they cannot assist, the Fund needs to ensure the ROT01 process was correctly filed. I have relayed this message via emails and call to 10x for now over a month and still no one can actually say they have contacted SARS to resolve the issue, they keep giving me the same screenshot and email sent since July. I have refreshed my return multiple times and nothing has changed, even when the consultant at SARS has checked my profile they see the exact same error. I am sure there are many more similar reviews. This is worrying as I have done another transfer now in the FY27 year.
1 reviews | Active since Aug 2026
Excellent Service
A quick review of the service I recently received from Natasha Viegeland from 10X Investments. I had an urgent financial matter that required attention and was lost as to what steps to take. Upon approaching 10X Investments, I was quickly assisted by Natasha Viegeland who provided both a great overview of the next steps and the required documentation. Upon submitting the documentation and supporting information, Natasha Viegeland confirmed all was in order and provided the expected timelines ahead, leaving me with peace-of-mind. Many thanks to Natasha Viegeland for her excellent service, very much appreciated.
1 reviews | Active since Aug 2026
Excellent Service
A quick review of the service I recently received from Natasha Viegeland from 10X Investments. I had an urgent financial matter that required attention and was lost as to what steps to take. Upon approaching 10X Investments, I was quickly assisted by Natasha Viegeland who provided both a great overview of the next steps and the required documentation. Upon submitting the documentation and supporting information, Natasha Viegeland confirmed all was in order and provided the expected timelines ahead, leaving me with peace-of-mind. Many thanks to Natasha Viegeland for her excellent service, very much appreciated.