kM
kabelo M
1 reviews | Active since Jan 2016
09 Sept 2026, 14:11
BAD SERVICE ☹️☹️☹️☹️☹️☹️☹️☹️
I am not happy with the service I have received from 10X. I was previously with Alexander Forbes, and I requested a withdrawal and the transfer of some of my funds to 10X. However, Alexander Forbes has been requesting the ROT from 10X, but they have still not sent it.
I have only been with 10X for two months, but I am already experiencing poor service. This is very disappointing, and I am concerned about the lack of communication and assistance I have received.
It is not acceptable at all. My claim has been pending from the 24th of July.
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10x Investments's replyOfficial
09 Sept 2026, 14:36Dear Kabelo,
Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with 10X has been disappointing, particularly so soon after transferring your investment to us.
We understand your frustration regarding the outstanding ROT and the fact that your withdrawal claim has been pending since 24 July. We appreciate that delays of this nature, particularly where another financial institution is waiting for information from 10X, can be frustrating and concerning.
We would like the opportunity to investigate this matter and establish exactly what remains outstanding, including the ROT request from Alexander Forbes, and ensure that the matter is addressed with the relevant team.
As this is a public forum, we cannot discuss the details of your investment or claim here.
We apologise for the frustration caused and appreciate you bringing this to our attention. We take your feedback regarding communication and service seriously and will use it to identify where our process can be improved.
Kind regards,
10X Investments
10X Investments
10x Investments's reply09 Sept 2026, 14:36
Official
Dear Kabelo,
Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with 10X has been disappointing, particularly so soon after transferring your investment to us.
We understand your frustration regarding the outstanding ROT and the fact that your withdrawal claim has been pending since 24 July. We appreciate that delays of this nature, particularly where another financial institution is waiting for information from 10X, can be frustrating and concerning.
We would like the opportunity to investigate this matter and establish exactly what remains outstanding, including the ROT request from Alexander Forbes, and ensure that the matter is addressed with the relevant team.
As this is a public forum, we cannot discuss the details of your investment or claim here.
We apologise for the frustration caused and appreciate you bringing this to our attention. We take your feedback regarding communication and service seriously and will use it to identify where our process can be improved.
Kind regards,
10X Investments
10X Investments