Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zoomflex is described by customers as a prepaid fibre provider whose service repeatedly fails after payment. Customers consistently report red LOS lights, outages lasting weeks, unanswered WhatsApp chats and no credit for lost days. A recurring theme is paying upfront and then waiting for installation, activation or a technician that never arrives, with refund requests going unanswered.
Top Strengths:
- •Customer Service & Support Quality: The clear bright spots are individual agents. Ni-shaat is praised for patience and resolving the issue before ending the call, and Nhlakanipho Manqele for walking a customer through their account. Most other interactions are described as clueless, rude, or chats ended early.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Zoomflex
What do customers say about Zoomflex?
Based on recent customer reviews, Zoomflex is described by customers as a prepaid fibre provider whose service repeatedly fails after payment. Customers consistently report red LOS lights, outages lasting weeks, unanswered WhatsApp chats and no credit for lost days. A recurring theme is paying upfront and then waiting for installation, activation or a technician that never arrives, with refund requests going unanswered.
What is Zoomflex's biggest strength?
Zoomflex's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The clear bright spots are individual agents. Ni-shaat is praised for patience and resolving the issue before ending the call, and Nhlakanipho Manqele for walking a customer through their account. Most other interactions are described as clueless, rude, or chats ended early.
What are the most common complaints about Zoomflex?
The most common complaint about Zoomflex, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers describe weeks without connection, flashing red LOS lights, slow speeds far below expectation and repeat monthly dropouts. Many rely on the line for work from home, studies and exams, and report losing income while still paying full subscription.
Is Zoomflex trustworthy?
Zoomflex has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. Hellopeter has tracked Zoomflex across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (63)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
ABSOLUTELY HORRIFIC SERVICE!!
I have been having issues with VPN access since June 2026 which affects my work. I have contacted them multiple times with no assistance. They have a terrible service and do not think they actually know what they are doing. Their WhatsApp service is appalling the 'agents' will not even give you an opportunity to explain your issue; they just close the ticket without any care in the world. I have reached my end with them and will no longer pay and will look for another service provider. What is the point of paying for WIFI when i still have to pay for my own data just so i can do my work. Zoom Flex or whatever, you are more than welcome to contact me to cancel my service.
1 reviews | Active since May 2025
ABSOLUTELY HORRIFIC SERVICE!!
I have been having issues with VPN access since June 2026 which affects my work. I have contacted them multiple times with no assistance. They have a terrible service and do not think they actually know what they are doing. Their WhatsApp service is appalling the 'agents' will not even give you an opportunity to explain your issue; they just close the ticket without any care in the world. I have reached my end with them and will no longer pay and will look for another service provider. What is the point of paying for WIFI when i still have to pay for my own data just so i can do my work. Zoom Flex or whatever, you are more than welcome to contact me to cancel my service.
1 reviews | Active since Dec 2024
Mr
Good morning, my name is Morris I would like to receive your urgent help as am having an issue with Zoomfibre getflex network.. I have been having issues with their rooter that affects my work environment and my service provider which I subscribed to, have been giving me a problem. I spoke to Palesa, problem was not resolved, I spoke to Kelebongile and I spoke to Thembelihle still problem was not resolved.. They have been giving me false hope and promises. Saturday they had to send technicians as we agreed, no one pitched up.. I called and texted them no one answered . They delay to attend to clients problems yet they expect money in due date and time.. Right now I got warnings at my workplace. I don't know what to say! If they do not resolve this issue am cancelling this deal.. I will look for another service provider. Am not going to pay any cancellation fees. Am further with them . They taking me for granted..I do not know how long should this take because my work is affecte.
1 reviews | Active since Dec 2024
Mr
Good morning, my name is Morris I would like to receive your urgent help as am having an issue with Zoomfibre getflex network.. I have been having issues with their rooter that affects my work environment and my service provider which I subscribed to, have been giving me a problem. I spoke to Palesa, problem was not resolved, I spoke to Kelebongile and I spoke to Thembelihle still problem was not resolved.. They have been giving me false hope and promises. Saturday they had to send technicians as we agreed, no one pitched up.. I called and texted them no one answered . They delay to attend to clients problems yet they expect money in due date and time.. Right now I got warnings at my workplace. I don't know what to say! If they do not resolve this issue am cancelling this deal.. I will look for another service provider. Am not going to pay any cancellation fees. Am further with them . They taking me for granted..I do not know how long should this take because my work is affecte.
1 reviews | Active since Sept 2026
Poor service
I paid my wife on the 1st of September but the router is not work I have been begging for help the said they will send maintenance team yet no action have been taken it's not fair for me to pay n not get the service Im paying for
1 reviews | Active since Sept 2026
Poor service
I paid my wife on the 1st of September but the router is not work I have been begging for help the said they will send maintenance team yet no action have been taken it's not fair for me to pay n not get the service Im paying for
1 reviews | Active since Dec 2023
Zoom fibre has a very bad service
My network has been down for more that 10 days , even today I am still not connected , everytime I talk to them on the phone they tell me about their 24-72 hours SLA. Today I received a message that I must make payment but they didn't notice that my line has been down. I have been waiting for ativation after the faulty router was changed even today I am still NOT connected . Zoomflex failed me disimmally.
1 reviews | Active since Dec 2023
Zoom fibre has a very bad service
My network has been down for more that 10 days , even today I am still not connected , everytime I talk to them on the phone they tell me about their 24-72 hours SLA. Today I received a message that I must make payment but they didn't notice that my line has been down. I have been waiting for ativation after the faulty router was changed even today I am still NOT connected . Zoomflex failed me disimmally.
1 reviews | Active since May 2026
Zoomflex you are a disappointed u don't care about your customers u don't have a shame
Never had a good d experience with this zoomflex. They don't mind to increase their price but their service they don't increase it. Very poor service this is not my first time crying about not having any Internet this year alone
1 reviews | Active since May 2026
Zoomflex you are a disappointed u don't care about your customers u don't have a shame
Never had a good d experience with this zoomflex. They don't mind to increase their price but their service they don't increase it. Very poor service this is not my first time crying about not having any Internet this year alone
1 reviews | Active since Apr 2025
Bad service connectivity issues
I am experiencing very bad connectivity issues with this provider's wifi ...days after paying the is either no internet connection or the router is flashing with a red light when this lasts for days which is unfair because on the day that it's expiring they dont add the days that the wifi was not working on meaning we paid a 30 days package for a service that we're not using 30 days as this connectivity issue happens again mid month ... to make matters worse they taje time to fix this issue when you report ...today I reported twice via their WhatsApp channel however nothing was done the wifi is still not working since yesterday ...this is truly frustrating and unfair we're paying for a service we can't use...
1 reviews | Active since Apr 2025
Bad service connectivity issues
I am experiencing very bad connectivity issues with this provider's wifi ...days after paying the is either no internet connection or the router is flashing with a red light when this lasts for days which is unfair because on the day that it's expiring they dont add the days that the wifi was not working on meaning we paid a 30 days package for a service that we're not using 30 days as this connectivity issue happens again mid month ... to make matters worse they taje time to fix this issue when you report ...today I reported twice via their WhatsApp channel however nothing was done the wifi is still not working since yesterday ...this is truly frustrating and unfair we're paying for a service we can't use...
1 reviews | Active since Sept 2026
Bad internet
I live at orange farm ext 7b and we have network problem it's been 3 to 4 weeks wifi not working and I've been complaining 😑 there is no any change happening ,their performance is bad I've been calling for a long time I even emailed many times which is unfair because our neighbors have it expect us the sad part is that we always pay it
1 reviews | Active since Sept 2026
Bad internet
I live at orange farm ext 7b and we have network problem it's been 3 to 4 weeks wifi not working and I've been complaining 😑 there is no any change happening ,their performance is bad I've been calling for a long time I even emailed many times which is unfair because our neighbors have it expect us the sad part is that we always pay it