Based on recent customer reviews, WIRUlink Pty Ltd divides opinion sharply. Long-standing fibre and wireless customers praise stable, fast connections, transparent pricing without shadow limits, and technicians such as Nadia and Roan who respond same day, even after lightning damage. Frustrated customers describe repeated downtime, high jitter, slow WhatsApp and phone support, tickets logged to the wrong address with Vuma, and 72 hour turnaround times. Disputes over connection fees, equipment rental costs and collection charges also surface, alongside complaints that cloud cover and weather are used as explanations.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 3m
TrustIndex
6.3
Ranking
#22
in Internet & Telecoms
Reply Time
7h 35m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 3m
Nov '25 - Oct '26
Frequently Asked Questions About WIRUlink Pty Ltd
What do customers say about WIRUlink Pty Ltd?
Based on recent customer reviews, WIRUlink Pty Ltd divides opinion sharply. Long-standing fibre and wireless customers praise stable, fast connections, transparent pricing without shadow limits, and technicians such as Nadia and Roan who respond same day, even after lightning damage. Frustrated customers describe repeated downtime, high jitter, slow WhatsApp and phone support, tickets logged to the wrong address with Vuma, and 72 hour turnaround times. Disputes over connection fees, equipment rental costs and collection charges also surface, alongside complaints that cloud cover and weather are used as explanations.
Is WIRUlink Pty Ltd trustworthy?
WIRUlink Pty Ltd has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 3 min. Hellopeter has tracked WIRUlink Pty Ltd across 383 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2019
Worst network to use
Worst service I am paying over R3000 a month for a 100mbps upload and 20mbps download line I talked to there Whatapp line and they logged a ticket with the core time 2 day later and still the same issue every night I had to ask again and the response is they wil send it back to the core team
1 reviews | Active since Feb 2019
Worst network to use
Worst service I am paying over R3000 a month for a 100mbps upload and 20mbps download line I talked to there Whatapp line and they logged a ticket with the core time 2 day later and still the same issue every night I had to ask again and the response is they wil send it back to the core team
1 reviews | Active since Jan 2012
Five stars for WIRUlink!
Five stars for WIRUlink! I've been a client for 15 years and have never faced a single issue with their service, pricing, or support team. They are reliable, professional, and genuinely care about their customers. Highly recommended—I'm a client for life!
1 reviews | Active since Jan 2012
Five stars for WIRUlink!
Five stars for WIRUlink! I've been a client for 15 years and have never faced a single issue with their service, pricing, or support team. They are reliable, professional, and genuinely care about their customers. Highly recommended—I'm a client for life!
1 reviews | Active since Jul 2019
Excuses and zero support
Used to love them as a company but recently their attitude and service has just been extremely poor. IF support answers they usually just have meaningless excuses such as “cloud cover” or weather. Will be moving my account elsewhere
1 reviews | Active since Jul 2019
Excuses and zero support
Used to love them as a company but recently their attitude and service has just been extremely poor. IF support answers they usually just have meaningless excuses such as “cloud cover” or weather. Will be moving my account elsewhere
1 reviews | Active since May 2021
Wirulink bad service.
After many years with WiruLink. I am forced to cancel my contract with them due to bad service. On the 9th of August at about 14h07 I called the support line due to no internet connectivity. I spoke to a Chaeyne Cloete. First we verified my account details and then verified for which address 950 or 951. I confirmed it was for 951 and he proceed to check the line (bearing in mind that 950 is live and active) and confirmed that there was a fault and asked me to switch off the fibre router and the wifi router for 15 minutes, and to call him back. I called back 15 minutes later and the problem was not resolved. He then said to me that he has to log a call with Vuma and also informed that the problem should be resolved within 72 hours. I was upset that in the past I was not made aware of the response time from their provider. Be as it may, I received and email with a ticket number that their log with Vuma. On Wednesday the 12th, my mom (950) calls and informs me that a technician from Vuma is at her place to check the internet. I spoke to the technician from Vuma and he varified the ticket number, and insisted that it was for 950. Bearing in mind that 950 and 951 are opposite neighbours and he refused to walk across the road to check the problem and left. I contacted Wirulink and spoke to Chaeyne Cloete and asked him how on earth could he make this mistake, and his response was to log another call. Seriously another 72 hours. I then sent an email to the accounts department and copied Chaeyne Cloete, to terminate my contract and requested them to send me the valid cancellation documentation, still waiting. Later in the day after the email was sent a received a call from an agent from the customer care department, telling me how sorry they were and to please Reconsider my request to cancel, knowing very well that the problem is still not resolved, what an Idiot. Today the 13th I received a sms and an email from Vuma to inform me that the problem was resolved and closed on the original ticket. I have not received an email from Wirulink, and this surely prove that they did not log another ticket for 951. So, probably another 72 hours or more. I will update tomorrow the 14th.
1 reviews | Active since May 2021
Wirulink bad service.
After many years with WiruLink. I am forced to cancel my contract with them due to bad service. On the 9th of August at about 14h07 I called the support line due to no internet connectivity. I spoke to a Chaeyne Cloete. First we verified my account details and then verified for which address 950 or 951. I confirmed it was for 951 and he proceed to check the line (bearing in mind that 950 is live and active) and confirmed that there was a fault and asked me to switch off the fibre router and the wifi router for 15 minutes, and to call him back. I called back 15 minutes later and the problem was not resolved. He then said to me that he has to log a call with Vuma and also informed that the problem should be resolved within 72 hours. I was upset that in the past I was not made aware of the response time from their provider. Be as it may, I received and email with a ticket number that their log with Vuma. On Wednesday the 12th, my mom (950) calls and informs me that a technician from Vuma is at her place to check the internet. I spoke to the technician from Vuma and he varified the ticket number, and insisted that it was for 950. Bearing in mind that 950 and 951 are opposite neighbours and he refused to walk across the road to check the problem and left. I contacted Wirulink and spoke to Chaeyne Cloete and asked him how on earth could he make this mistake, and his response was to log another call. Seriously another 72 hours. I then sent an email to the accounts department and copied Chaeyne Cloete, to terminate my contract and requested them to send me the valid cancellation documentation, still waiting. Later in the day after the email was sent a received a call from an agent from the customer care department, telling me how sorry they were and to please Reconsider my request to cancel, knowing very well that the problem is still not resolved, what an Idiot. Today the 13th I received a sms and an email from Vuma to inform me that the problem was resolved and closed on the original ticket. I have not received an email from Wirulink, and this surely prove that they did not log another ticket for 951. So, probably another 72 hours or more. I will update tomorrow the 14th.
1 reviews | Active since Mar 2020
No service wirulink
What a bunch of *****s. Been batling for 3 weeks to get service out of these retards. Our 20 meg line are running on a speedy 1.1 meg. Reported it last night and their 2 hour response time is now just shy of 26 hours. Do not waste your time and money on these *****s. Service is non existing and they charge you for their short comings.
1 reviews | Active since Mar 2020
No service wirulink
What a bunch of *****s. Been batling for 3 weeks to get service out of these retards. Our 20 meg line are running on a speedy 1.1 meg. Reported it last night and their 2 hour response time is now just shy of 26 hours. Do not waste your time and money on these *****s. Service is non existing and they charge you for their short comings.
1 reviews | Active since Sept 2021
Worst isp ever
If i could give you less than zero stars 1) Every single 20th of the month you have no speed 2) Then they charge you a 2 year conection fee that were not agreed upon When you complain they reply with " The services were rendered and thus needs to be paid
1 reviews | Active since Sept 2021
Worst isp ever
If i could give you less than zero stars 1) Every single 20th of the month you have no speed 2) Then they charge you a 2 year conection fee that were not agreed upon When you complain they reply with " The services were rendered and thus needs to be paid
1 reviews | Active since Jun 2021
We paid for installation and setup
We paid for installation and setup. They didn't adhere to the original discussions. There reception is bad and we had to wait two weeks for them to come and fix the problems. They are not at all into excellent customer service 🙄 😒 😑
1 reviews | Active since Jun 2021
We paid for installation and setup
We paid for installation and setup. They didn't adhere to the original discussions. There reception is bad and we had to wait two weeks for them to come and fix the problems. They are not at all into excellent customer service 🙄 😒 😑