TV
Tiaan V
1 reviews | Active since Jul 2019
06 Sept 2026, 14:00
Excuses and zero support
Used to love them as a company but recently their attitude and service has just been extremely poor. IF support answers they usually just have meaningless excuses such as “cloud cover” or weather. Will be moving my account elsewhere
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WIRUlink Pty Ltd's replyOfficial
06 Sept 2026, 15:49Dear Tiaan,
Thank you for sharing your feedback.
Fixed wireless internet works by transmitting radio signals via line-of-sight from our base towers directly to your receiver antenna. While standard cloud cover does not affect signal quality, heavy rain can lead to rain attenuation, where dense water droplets temporarily scatter or weaken radio frequencies.
We take your feedback about our support experience seriously. Our Customer Relations team will review your recent conversations to investigate how your queries were handled and reach out directly to see how we can assist.
Regards,Management
Thank you for sharing your feedback.
Fixed wireless internet works by transmitting radio signals via line-of-sight from our base towers directly to your receiver antenna. While standard cloud cover does not affect signal quality, heavy rain can lead to rain attenuation, where dense water droplets temporarily scatter or weaken radio frequencies.
We take your feedback about our support experience seriously. Our Customer Relations team will review your recent conversations to investigate how your queries were handled and reach out directly to see how we can assist.
Regards,Management
Best regards,
WIRUlink Pty Ltd's reply06 Sept 2026, 15:49
Official
Dear Tiaan,
Thank you for sharing your feedback.
Fixed wireless internet works by transmitting radio signals via line-of-sight from our base towers directly to your receiver antenna. While standard cloud cover does not affect signal quality, heavy rain can lead to rain attenuation, where dense water droplets temporarily scatter or weaken radio frequencies.
We take your feedback about our support experience seriously. Our Customer Relations team will review your recent conversations to investigate how your queries were handled and reach out directly to see how we can assist.
Regards,Management
Thank you for sharing your feedback.
Fixed wireless internet works by transmitting radio signals via line-of-sight from our base towers directly to your receiver antenna. While standard cloud cover does not affect signal quality, heavy rain can lead to rain attenuation, where dense water droplets temporarily scatter or weaken radio frequencies.
We take your feedback about our support experience seriously. Our Customer Relations team will review your recent conversations to investigate how your queries were handled and reach out directly to see how we can assist.
Regards,Management
Best regards,