Wirulink bad service.

After many years with WiruLink. I am forced to cancel my contract with them due to bad service. On the 9th of August at about 14h07 I called the support line due to no internet connectivity. I spoke to a Chaeyne Cloete. First we verified my account details and then verified for which address 950 or 951. I confirmed it was for 951 and he proceed to check the line (bearing in mind that 950 is live and active) and confirmed that there was a fault and asked me to switch off the fibre router and the wifi router for 15 minutes, and to call him back. I called back 15 minutes later and the problem was not resolved. He then said to me that he has to log a call with Vuma and also informed that the problem should be resolved within 72 hours. I was upset that in the past I was not made aware of the response time from their provider. Be as it may, I received and email with a ticket number that their log with Vuma. On Wednesday the 12th, my mom (950) calls and informs me that a technician from Vuma is at her place to check the internet. I spoke to the technician from Vuma and he varified the ticket number, and insisted that it was for 950. Bearing in mind that 950 and 951 are opposite neighbours and he refused to walk across the road to check the problem and left. I contacted Wirulink and spoke to Chaeyne Cloete and asked him how on earth could he make this mistake, and his response was to log another call. Seriously another 72 hours. I then sent an email to the accounts department and copied Chaeyne Cloete, to terminate my contract and requested them to send me the valid cancellation documentation, still waiting. Later in the day after the email was sent a received a call from an agent from the customer care department, telling me how sorry they were and to please Reconsider my request to cancel, knowing very well that the problem is still not resolved, what an Idiot. Today the 13th I received a sms and an email from Vuma to inform me that the problem was resolved and closed on the original ticket. I have not received an email from Wirulink, and this surely prove that they did not log another ticket for 951. So, probably another 72 hours or more. I will update tomorrow the 14th.