1 reviews | Active since Feb 2019
Worst network to use
Worst service I am paying over R3000 a month for a 100mbps upload and 20mbps download line I talked to there Whatapp line and they logged a ticket with the core time 2 day later and still the same issue every night I had to ask again and the response is they wil send it back to the core team
Good day Jacobus,
Thank you for taking the time to share your feedback with us.
We understand your concerns, particularly given the impact on your service.
Please be assured that the technical issue has already been escalated to our Support Team and is currently being investigated. The matter is with the relevant technical team, and no further escalation is required at this stage.
One of our Helpdesk agents will contact you directly to provide an update and assist with any further communication regarding the progress of the investigation.
We also take your feedback regarding your support experience seriously. Our Customer Relations team will review your recent support ticket and will reach out to you directly to discuss your experience and establish how we can assist further.
We appreciate your patience and the opportunity to address both your technical concerns and your feedback. We remain committed to improving your experience and working towards a resolution.
Kind regards,
WIRUlink Management
Good day Jacobus,
Thank you for taking the time to share your feedback with us.
We understand your concerns, particularly given the impact on your service.
Please be assured that the technical issue has already been escalated to our Support Team and is currently being investigated. The matter is with the relevant technical team, and no further escalation is required at this stage.
One of our Helpdesk agents will contact you directly to provide an update and assist with any further communication regarding the progress of the investigation.
We also take your feedback regarding your support experience seriously. Our Customer Relations team will review your recent support ticket and will reach out to you directly to discuss your experience and establish how we can assist further.
We appreciate your patience and the opportunity to address both your technical concerns and your feedback. We remain committed to improving your experience and working towards a resolution.
Kind regards,
WIRUlink Management