Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Willow Crest Motors is described as a used vehicle dealership where the buying and selling journey feels fast, transparent and personal. Customers consistently name individual consultants, praise same day payouts and strong trade-in values, and mention the owner personally greeting clients. A recurring theme is repeat business, with buyers returning for second and third vehicles.
Top Strengths:
- •Staff Professionalism & Conduct: Staff Professionalism (4.6) is the standout. Dwayne, Graham, Andre, Andy, Briony, Betty, Neil, Keenan and owner Mark are named repeatedly as honest, patient and knowledgeable, with several reviews noting staff staying late or fighting a customer's corner.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 52m
TrustIndex
8.9
Ranking
#18
in Car Dealerships
Reply Time
25h 33m
NPS Score
83
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 52m
Nov '25 - Oct '26
Frequently Asked Questions About Willow Crest Motors
What do customers say about Willow Crest Motors?
Based on recent customer reviews, Willow Crest Motors is described as a used vehicle dealership where the buying and selling journey feels fast, transparent and personal. Customers consistently name individual consultants, praise same day payouts and strong trade-in values, and mention the owner personally greeting clients. A recurring theme is repeat business, with buyers returning for second and third vehicles.
What is Willow Crest Motors's biggest strength?
Willow Crest Motors's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism (4.6) is the standout. Dwayne, Graham, Andre, Andy, Briony, Betty, Neil, Keenan and owner Mark are named repeatedly as honest, patient and knowledgeable, with several reviews noting staff staying late or fighting a customer's corner.
What are the most common complaints about Willow Crest Motors?
The most common complaint about Willow Crest Motors, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. Sales & Purchase Experience (4.5) remains very strong, though isolated accounts pull it down; one buyer alleges a resprayed vehicle with a patched control arm sold as good condition, and another reports a rude reaction after declining to buy.
Is Willow Crest Motors trustworthy?
Willow Crest Motors has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 133 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 52 min. Hellopeter has tracked Willow Crest Motors across 491 total reviews. How is the TrustIndex calculated? →
Recent reviews (133)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I couldn't be happier with my experience at Willowcrest motors
I couldn't be happier with my experience at Willowcrest motors. I am a foreign national, and Dwayne and his team were tremendously helpful in helping me purchase a vehicle. Within a week after driving the car, I had the vehicle purchased and was driving away. Dwayne has been exceptionally helpful with my paperwork, and I would recommend Willowcrest to anyone
1 reviews | Active since Oct 2026
I couldn't be happier with my experience at Willowcrest motors
I couldn't be happier with my experience at Willowcrest motors. I am a foreign national, and Dwayne and his team were tremendously helpful in helping me purchase a vehicle. Within a week after driving the car, I had the vehicle purchased and was driving away. Dwayne has been exceptionally helpful with my paperwork, and I would recommend Willowcrest to anyone
1 reviews | Active since Aug 2010
Will drive it until we cant anymore.
Well, I did remove my previous review because I was asked by the company to do so. They would have offered us more money for the car and a service. The reason why I am adding my rating back is because we see them again today. Offer was reduced, they took the car for a test drive, and they wanted to know about the clutch, and we told them the clutch was always an issue even when we replaced the clutch we still struggle. We will keep the car until we get an offer on it and just let it go just to settle the bank loan. Graham and team thank you.
1 reviews | Active since Aug 2010
Will drive it until we cant anymore.
Well, I did remove my previous review because I was asked by the company to do so. They would have offered us more money for the car and a service. The reason why I am adding my rating back is because we see them again today. Offer was reduced, they took the car for a test drive, and they wanted to know about the clutch, and we told them the clutch was always an issue even when we replaced the clutch we still struggle. We will keep the car until we get an offer on it and just let it go just to settle the bank loan. Graham and team thank you.
1 reviews | Active since Sept 2026
First car
Went here looking for an affordable and reliable first car and Andy (absolute legend) played a vital role throughout the whole process. Being a straight shooter with which cars were my best options, overseeing the preparation of the vehicle before picking it up and explaining all the paperwork. I would highly recommend willowcrest motors, it was a joy and a pleasure coming here and I feel they rewaarded me with the best car I could've gotten considering my criteria. Definitely coming back in future if there's ever a need for another car!
1 reviews | Active since Sept 2026
First car
Went here looking for an affordable and reliable first car and Andy (absolute legend) played a vital role throughout the whole process. Being a straight shooter with which cars were my best options, overseeing the preparation of the vehicle before picking it up and explaining all the paperwork. I would highly recommend willowcrest motors, it was a joy and a pleasure coming here and I feel they rewaarded me with the best car I could've gotten considering my criteria. Definitely coming back in future if there's ever a need for another car!
1 reviews | Active since Sept 2026
Purchase experience of a vehicle
From the moment I walked into Willow Crest Auto I was welcomed by the team, including the owner , in the most positive and warm manner. The entire sales process from presentation to final delivery of the vehicle was professional and without any delay. I would recommend this dealership to all my friends and family. Keep up your sterling work. Thank you
1 reviews | Active since Sept 2026
Purchase experience of a vehicle
From the moment I walked into Willow Crest Auto I was welcomed by the team, including the owner , in the most positive and warm manner. The entire sales process from presentation to final delivery of the vehicle was professional and without any delay. I would recommend this dealership to all my friends and family. Keep up your sterling work. Thank you
1 reviews | Active since Aug 2026
On Point!
Andrikus and Brioni went out of their way to accommodate my transaction from 150km away. Very happy with the service I received and the communication levels exceeded anything I encountered before.
1 reviews | Active since Aug 2026
On Point!
Andrikus and Brioni went out of their way to accommodate my transaction from 150km away. Very happy with the service I received and the communication levels exceeded anything I encountered before.
1 reviews | Active since Aug 2026
Traveled all the way from the Eastern cape to look for a car to buy
Traveled all the way from the Eastern cape to look for a car to buy. Luckily for me I ended up with Willowcrest motors. I received the best service ever. I would recommend there service to anyone looking for a clean reliable car. Dwayne is a excellent salesman.
1 reviews | Active since Aug 2026
Traveled all the way from the Eastern cape to look for a car to buy
Traveled all the way from the Eastern cape to look for a car to buy. Luckily for me I ended up with Willowcrest motors. I received the best service ever. I would recommend there service to anyone looking for a clean reliable car. Dwayne is a excellent salesman.
1 reviews | Active since Aug 2026
Excellent Experience from Purchase to After-Sales Service
I would highly recommend this dealership to anyone looking for a professional, trustworthy and customer-focused business. I purchased my vehicle from them and, from the initial purchase through to the after-sales service, I have been extremely impressed with the manner in which Neil, Graham and their team have dealt with me. They have been approachable, accommodating and genuinely willing to assist whenever I have raised a concern or required assistance. What stood out to me most was the care and attention they gave to my vehicle, as well as their willingness to properly investigate and attend to matters rather than simply taking the quickest route. Their communication, professionalism and commitment to customer satisfaction have been exceptional throughout. It is refreshing to purchase a vehicle from a dealership and continue to receive the same level of care and service afterwards. I am extremely happy with both the vehicle and the service I have received, and I would have no hesitation whatsoever in recommending them to anyone looking to purchase a vehicle or deal with a dealership that genuinely stands behind its customers.
1 reviews | Active since Aug 2026
Excellent Experience from Purchase to After-Sales Service
I would highly recommend this dealership to anyone looking for a professional, trustworthy and customer-focused business. I purchased my vehicle from them and, from the initial purchase through to the after-sales service, I have been extremely impressed with the manner in which Neil, Graham and their team have dealt with me. They have been approachable, accommodating and genuinely willing to assist whenever I have raised a concern or required assistance. What stood out to me most was the care and attention they gave to my vehicle, as well as their willingness to properly investigate and attend to matters rather than simply taking the quickest route. Their communication, professionalism and commitment to customer satisfaction have been exceptional throughout. It is refreshing to purchase a vehicle from a dealership and continue to receive the same level of care and service afterwards. I am extremely happy with both the vehicle and the service I have received, and I would have no hesitation whatsoever in recommending them to anyone looking to purchase a vehicle or deal with a dealership that genuinely stands behind its customers.