Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webuycars.co.za earns consistently strong praise for individual sales consultants, who are named personally and described as patient, honest and willing to assist after hours. Staff Professionalism and Conduct (4.5) and Sales and Purchase Experience (4.2) carry the brand. A recurring theme, however, is frustration once payment has been made, with Vehicle Quality and Reliability (2.8) and Service, Repairs and Maintenance (2.5) drawing the sharpest criticism.
Top Strengths:
- •Staff Professionalism & Conduct: Customers overwhelmingly name their consultant and describe genuine investment in the outcome. Patience with first time buyers, willingness to work after hours or on off days, and honest steering away from unsuitable vehicles are described again and again across branches.
Replied to 90% of negative reviews
Reply time on negative reviews: 39h 16m
TrustIndex
10
Perfect Score
Ranking
#7
in Car Dealerships
Reply Time
2h 39m
NPS Score
29
Recommended: Likely
Replied to 90% of negative reviews
Reply time on negative reviews: 39h 16m
Nov '25 - Oct '26
Frequently Asked Questions About Webuycars.co.za
What do customers say about Webuycars.co.za?
Based on recent customer reviews, Webuycars.co.za earns consistently strong praise for individual sales consultants, who are named personally and described as patient, honest and willing to assist after hours. Staff Professionalism and Conduct (4.5) and Sales and Purchase Experience (4.2) carry the brand. A recurring theme, however, is frustration once payment has been made, with Vehicle Quality and Reliability (2.8) and Service, Repairs and Maintenance (2.5) drawing the sharpest criticism.
What is Webuycars.co.za's biggest strength?
Webuycars.co.za's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers overwhelmingly name their consultant and describe genuine investment in the outcome. Patience with first time buyers, willingness to work after hours or on off days, and honest steering away from unsuitable vehicles are described again and again across branches.
What are the most common complaints about Webuycars.co.za?
The most common complaint about Webuycars.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. A recurring and serious theme is condition reports marking engines, suspension or gearboxes as expected when components are non functional. Customers describe clutches, turbos and head gaskets failing within weeks, with as is clauses used to decline accountability.
How does Webuycars.co.za compare to other Car Dealerships companies?
Webuycars.co.za scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.6); their weakest is After-Sales Service (2). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Webuycars.co.za trustworthy?
Webuycars.co.za has a TrustIndex of 10 out of 10 on Hellopeter, based on 17,034 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 39 hours 16 min. Hellopeter has tracked Webuycars.co.za across 55,296 total reviews. How is the TrustIndex calculated? →
Recent reviews (17,034)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
How do they sell ANY cars?
It baffles the mind how these guys sell any cars. The 'salesmen' if you can call them that, is totally clueless on cars and know absolutely nothing, other than the very restrictive company policy. And god forbid, you want more information on the history of a car, or want to speak to a manager, that is an eternal sin!
1 reviews | Active since Aug 2016
How do they sell ANY cars?
It baffles the mind how these guys sell any cars. The 'salesmen' if you can call them that, is totally clueless on cars and know absolutely nothing, other than the very restrictive company policy. And god forbid, you want more information on the history of a car, or want to speak to a manager, that is an eternal sin!
1 reviews | Active since Oct 2026
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east londonI like the car I bought and the...
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east londonI like the car I bought and the salesman disclosed everything about it
1 reviews | Active since Oct 2026
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east londonI like the car I bought and the...
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east londonI like the car I bought and the salesman disclosed everything about it
1 reviews | Active since Oct 2026
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east London great service and very profess...
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east London great service and very professional
1 reviews | Active since Oct 2026
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east London great service and very profess...
Jabulane Buthelezi and Ayamthanda Ndabula at webuycars east London great service and very professional
1 reviews | Active since Oct 2026
Rorisang Janie and Marshall Phakathi at germiston webuycars thanks for the great service
Rorisang Janie and Marshall Phakathi at germiston webuycars thanks for the great service
1 reviews | Active since Oct 2026
Rorisang Janie and Marshall Phakathi at germiston webuycars thanks for the great service
Rorisang Janie and Marshall Phakathi at germiston webuycars thanks for the great service
1 reviews | Active since Oct 2026
Logan James at Richmond branch
Logan James at Richmond branch. What exceptional service! Helped us with everything and listened to our needs. Didn't try to sell us anything but helped us get what we wanted. Really awesome experience and we will definitely return!
1 reviews | Active since Oct 2026
Logan James at Richmond branch
Logan James at Richmond branch. What exceptional service! Helped us with everything and listened to our needs. Didn't try to sell us anything but helped us get what we wanted. Really awesome experience and we will definitely return!
1 reviews | Active since Sept 2026
WeBuyCars lies about "as-is" policy on false report vehicle (***)
I am updating my review regarding WeBuyCars Polokwane wrongfully keeping my R6,338.99 transport deduction. After I flatly refused their insulting verbal offer to settle for 50%, their team responded in writing with a complete lie. They are now claiming they "can't do anything" because the 2011 Chrysler Grand Voyager was bought on an "as-is" auction policy. Let me set the record straight publicly: This was NOT a salvage or scrap auction. This was a standard WeBuyCars online "Price Drop" promotional sale. You cannot issue a completely FALSE vehicle status report, trick a consumer, and then try to hide behind an ******* "as-is" / Voetstoots excuse to ***** their transport fee when they cancel the deal. Under Section 41 of the CPA, misleading a consumer is strictly *******. To the WeBuyCars management: I have already exposed this "**** auction" excuse directly to Senior Case Specialist Ipeleng Nyatlo at MIOSA under active Case ***/***. Your call center agents can stop playing games. I will not accept a single cent less than my full R6,338.99 refund. See you at the Ombudsman ruling.
1 reviews | Active since Sept 2026
WeBuyCars lies about "as-is" policy on false report vehicle (***)
I am updating my review regarding WeBuyCars Polokwane wrongfully keeping my R6,338.99 transport deduction. After I flatly refused their insulting verbal offer to settle for 50%, their team responded in writing with a complete lie. They are now claiming they "can't do anything" because the 2011 Chrysler Grand Voyager was bought on an "as-is" auction policy. Let me set the record straight publicly: This was NOT a salvage or scrap auction. This was a standard WeBuyCars online "Price Drop" promotional sale. You cannot issue a completely FALSE vehicle status report, trick a consumer, and then try to hide behind an ******* "as-is" / Voetstoots excuse to ***** their transport fee when they cancel the deal. Under Section 41 of the CPA, misleading a consumer is strictly *******. To the WeBuyCars management: I have already exposed this "**** auction" excuse directly to Senior Case Specialist Ipeleng Nyatlo at MIOSA under active Case ***/***. Your call center agents can stop playing games. I will not accept a single cent less than my full R6,338.99 refund. See you at the Ombudsman ruling.