Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vumatel is described as a fibre network operator whose broad infrastructure reach is undermined by severe service delivery failures. Customers consistently report multi day outages, support tickets closed without resolution, and no direct channel to reach the company. A recurring theme is blame shifting between Vumatel and its ISP partners. Installation crews earn genuine praise, but the after sales experience is where the relationship breaks down.
Top Strengths:
- •Installation, Activation & Setup: Installation, Activation & Setup (1.5) is the highest scoring theme, driven by repeated praise for punctual, tidy and professional field crews. Named installers are singled out warmly. The score stays low because activation after installation frequently stalls for days or weeks.
Replied to 89% of negative reviews
Reply time on negative reviews: 50h 15m
TrustIndex
3.4
Ranking
#21
in Fibre & Broadband
Reply Time
49h 20m
NPS Score
-49
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 50h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Vumatel
What do customers say about Vumatel?
Based on recent customer reviews, Vumatel is described as a fibre network operator whose broad infrastructure reach is undermined by severe service delivery failures. Customers consistently report multi day outages, support tickets closed without resolution, and no direct channel to reach the company. A recurring theme is blame shifting between Vumatel and its ISP partners. Installation crews earn genuine praise, but the after sales experience is where the relationship breaks down.
What is Vumatel's biggest strength?
Vumatel's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Installation, Activation & Setup (1.5) is the highest scoring theme, driven by repeated praise for punctual, tidy and professional field crews. Named installers are singled out warmly. The score stays low because activation after installation frequently stalls for days or weeks.
What are the most common complaints about Vumatel?
The most common complaint about Vumatel, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability & Connection Quality (1.1) is the most frequently discussed theme. Customers describe outages lasting five days to several weeks, speeds far below the advertised package, and recurring monthly maintenance that removes entire suburbs from service without warning.
How does Vumatel compare to other Fibre & Broadband companies?
Vumatel scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (1.5); their weakest is Billing & Contracts (0.9). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Vumatel trustworthy?
Vumatel has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 1,686 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 50 hours 15 min. Hellopeter has tracked Vumatel across 12,393 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,686)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Vumatel refund
I have been waiting for my refund from Vumatel since August 2026, and to date, I have received absolutely no feedback or communication regarding the matter. I have called numerous times requesting an update, yet I am still left waiting with no answers or indication of when my refund will be processed. It is unacceptable that a customer has to repeatedly follow up for their own money and still receive no response. The lack of communication, accountability, and urgency is extremely disappointing. I expected much better service from Vumatel. This experience has been frustrating and has left me completely dissatisfied as a customer. All I want is my refund and proper communication regarding when I can expect to receive it. I would not recommend Vumatel based on my experience with their customer service and the way this refund matter has been handled.
1 reviews | Active since Aug 2026
Vumatel refund
I have been waiting for my refund from Vumatel since August 2026, and to date, I have received absolutely no feedback or communication regarding the matter. I have called numerous times requesting an update, yet I am still left waiting with no answers or indication of when my refund will be processed. It is unacceptable that a customer has to repeatedly follow up for their own money and still receive no response. The lack of communication, accountability, and urgency is extremely disappointing. I expected much better service from Vumatel. This experience has been frustrating and has left me completely dissatisfied as a customer. All I want is my refund and proper communication regarding when I can expect to receive it. I would not recommend Vumatel based on my experience with their customer service and the way this refund matter has been handled.
1 reviews | Active since Mar 2019
POOR SERVICE
Hi , I've been waiting for a refund for 11months, from Vumatel / Home-Connect and nothing has happened. They haven't contacted us in anyway and they don't respond to any messages *** customer number Regards, Amount R530 *** *** *** *** Or *** Thanks, Danielle
1 reviews | Active since Mar 2019
POOR SERVICE
Hi , I've been waiting for a refund for 11months, from Vumatel / Home-Connect and nothing has happened. They haven't contacted us in anyway and they don't respond to any messages *** customer number Regards, Amount R530 *** *** *** *** Or *** Thanks, Danielle
1 reviews | Active since Oct 2026
Day 1
Today is day 1 of me leaving a review. I will leave one everyday going forward until they fix my internet. I pay almost R1000 a month for wifi. They told me to up my line for better internet did that for the same result. They had a guy in my house replacing my router only for them to call him after the job was done to replace the new one with my old one and leave! It's enough we get ****** by our government with fuel and tax. And these people just with to profit even more!
1 reviews | Active since Oct 2026
Day 1
Today is day 1 of me leaving a review. I will leave one everyday going forward until they fix my internet. I pay almost R1000 a month for wifi. They told me to up my line for better internet did that for the same result. They had a guy in my house replacing my router only for them to call him after the job was done to replace the new one with my old one and leave! It's enough we get ****** by our government with fuel and tax. And these people just with to profit even more!
1 reviews | Active since Oct 2026
I request to move the router from the main to the back room in order to reinstate the services. A
I have received very poor service from you guys !
1 reviews | Active since Oct 2026
I request to move the router from the main to the back room in order to reinstate the services. A
I have received very poor service from you guys !
1 reviews | Active since Apr 2018
Bad service no internet
Good day Please cancel this stupid service of yours on my side Most of the time I can evens show my bank statement how many times for the month must I buy data and complain that my internet is slow it shows it's working on your side see attached my photos and the time I've send the message where its another 2 or 3 minutes and my WhatsApp messages never went through how many evidence photos must I show u to believe me I've never been so frustrated for over 2 months of **** service I'm sorry but I'm taking this case to consumer board here I attach to photos of my WhatsApp message I send and check the time it didn't go through but it shows I have internet None of your tech team contacted me also please cancel my service I said many times I'm tired of doing speed tests when the problem keeps persist I can't tiktok I can't stream online I can't do ***** when I joined this webafrica your internet was only great for 2 weeks after that I experienced alot of problems that I have to go into office I'm sorry but I'm taking this case further I asked someone to come out no one did and never made contact with me today. It's like you don't believe me I feel frustrated I'm disgusted Because every time I need to buy data where you quick to deduct R430 I'm taking this as far as I can I won't leave it here Cancel this stupid service
1 reviews | Active since Apr 2018
Bad service no internet
Good day Please cancel this stupid service of yours on my side Most of the time I can evens show my bank statement how many times for the month must I buy data and complain that my internet is slow it shows it's working on your side see attached my photos and the time I've send the message where its another 2 or 3 minutes and my WhatsApp messages never went through how many evidence photos must I show u to believe me I've never been so frustrated for over 2 months of **** service I'm sorry but I'm taking this case to consumer board here I attach to photos of my WhatsApp message I send and check the time it didn't go through but it shows I have internet None of your tech team contacted me also please cancel my service I said many times I'm tired of doing speed tests when the problem keeps persist I can't tiktok I can't stream online I can't do ***** when I joined this webafrica your internet was only great for 2 weeks after that I experienced alot of problems that I have to go into office I'm sorry but I'm taking this case further I asked someone to come out no one did and never made contact with me today. It's like you don't believe me I feel frustrated I'm disgusted Because every time I need to buy data where you quick to deduct R430 I'm taking this as far as I can I won't leave it here Cancel this stupid service
1 reviews | Active since Nov 2013
Service sucks!!!! Vumatel and Web Africa
Dear Vumatel. I have just spoken to an agent that was really not helpful. I am extremely frustrated. 1. Vumatel and Web Africa are not talking to each other. To get your email and contact number updated is such a mission. Vumatel tell me they can't update my details. My ISP has to do it. My ISP tells me the details is correct, it's Vumatel. Can there no be some collaboration. 2. You contact Vumatel and they advise you to call Web Africa and vice versa. Like staying online and sending messages via WhatsApp and making telephone calls is a fun game. 3. We have been without service for 2 days now and I have a matriculant who is writing and home schooling. 4. The agent I spoke to was not helpful. I asked to speak to a team leader or manager she advise they are busy and puts me in hold. More money being spent. 5. I phoned Web Africa and they advise they will call me back in 10 minutes. No call received after 10minutes. 6. I had to purchase a rain loop device to get internet services and I am paying R800 for internet. 7. I want to cancel my subscription because both Web Africa and Vumatel are really not interested in keeping their customers. Perhaps their employees are not rewarded enough because the one I spoke to clearly was not interested in helping.
1 reviews | Active since Nov 2013
Service sucks!!!! Vumatel and Web Africa
Dear Vumatel. I have just spoken to an agent that was really not helpful. I am extremely frustrated. 1. Vumatel and Web Africa are not talking to each other. To get your email and contact number updated is such a mission. Vumatel tell me they can't update my details. My ISP has to do it. My ISP tells me the details is correct, it's Vumatel. Can there no be some collaboration. 2. You contact Vumatel and they advise you to call Web Africa and vice versa. Like staying online and sending messages via WhatsApp and making telephone calls is a fun game. 3. We have been without service for 2 days now and I have a matriculant who is writing and home schooling. 4. The agent I spoke to was not helpful. I asked to speak to a team leader or manager she advise they are busy and puts me in hold. More money being spent. 5. I phoned Web Africa and they advise they will call me back in 10 minutes. No call received after 10minutes. 6. I had to purchase a rain loop device to get internet services and I am paying R800 for internet. 7. I want to cancel my subscription because both Web Africa and Vumatel are really not interested in keeping their customers. Perhaps their employees are not rewarded enough because the one I spoke to clearly was not interested in helping.