Service sucks!!!! Vumatel and Web Africa

Dear Vumatel. I have just spoken to an agent that was really not helpful. I am extremely frustrated. 1. Vumatel and Web Africa are not talking to each other. To get your email and contact number updated is such a mission. Vumatel tell me they can't update my details. My ISP has to do it. My ISP tells me the details is correct, it's Vumatel. Can there no be some collaboration. 2. You contact Vumatel and they advise you to call Web Africa and vice versa. Like staying online and sending messages via WhatsApp and making telephone calls is a fun game. 3. We have been without service for 2 days now and I have a matriculant who is writing and home schooling. 4. The agent I spoke to was not helpful. I asked to speak to a team leader or manager she advise they are busy and puts me in hold. More money being spent. 5. I phoned Web Africa and they advise they will call me back in 10 minutes. No call received after 10minutes. 6. I had to purchase a rain loop device to get internet services and I am paying R800 for internet. 7. I want to cancel my subscription because both Web Africa and Vumatel are really not interested in keeping their customers. Perhaps their employees are not rewarded enough because the one I spoke to clearly was not interested in helping.