Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vuma Fiber is described by an overwhelming majority of customers as a provider that takes payment quickly but struggles to deliver or restore service. Recurring themes are multi day outages, installations that never happen, unanswered channels and refunds that never arrive. A small group praise named technicians and chat agents who fix problems fast.
Top Strengths:
- •Customer Service & Support Quality: The brightest spots sit with individuals. Customers name Jamaine E, Keagan Phillips, Mr Bervin and Mr Siya for fast, courteous fixes, and some chat agents resolve queries on the spot. These experiences remain the exception rather than the norm.
TrustIndex
2.2
NPS Score
-81
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Vuma Fiber
What do customers say about Vuma Fiber?
Based on recent customer reviews, Vuma Fiber is described by an overwhelming majority of customers as a provider that takes payment quickly but struggles to deliver or restore service. Recurring themes are multi day outages, installations that never happen, unanswered channels and refunds that never arrive. A small group praise named technicians and chat agents who fix problems fast.
What is Vuma Fiber's biggest strength?
Vuma Fiber's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The brightest spots sit with individuals. Customers name Jamaine E, Keagan Phillips, Mr Bervin and Mr Siya for fast, courteous fixes, and some chat agents resolve queries on the spot. These experiences remain the exception rather than the norm.
What are the most common complaints about Vuma Fiber?
The most common complaint about Vuma Fiber, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Refunds are the single loudest grievance, with waits stretching from weeks to over a year. Customers report double debits, amounts creeping above the signed up price, and being told to pay again for a month they never used.
Is Vuma Fiber trustworthy?
Vuma Fiber has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 179 reviews in the last 12 months. Hellopeter has tracked Vuma Fiber across 257 total reviews. How is the TrustIndex calculated? →
Recent reviews (179)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Zero star Service
Actually you don't even deserve this 1 star you deserve 0 + 0 star from me, from June a I have bee tolarariting your nonsense if there is lost connection there will be no connection and if you call your call center you will not get assistance it either they will cut off your call or they will transfer or give false information you should send them back to training to cut matters shot im still waiting for my refund which I redirected to Tsholofelo Moleko who has been ignoring my *** I SIMPLY WANT MY MONEY BACK BECAUSE SERVICES WAS NOT RENDERED
1 reviews | Active since Oct 2026
Zero star Service
Actually you don't even deserve this 1 star you deserve 0 + 0 star from me, from June a I have bee tolarariting your nonsense if there is lost connection there will be no connection and if you call your call center you will not get assistance it either they will cut off your call or they will transfer or give false information you should send them back to training to cut matters shot im still waiting for my refund which I redirected to Tsholofelo Moleko who has been ignoring my *** I SIMPLY WANT MY MONEY BACK BECAUSE SERVICES WAS NOT RENDERED
1 reviews | Active since Oct 2026
Don't have Fibre connected yet but the customer assistance is top tier, I am very pleased
Don't have Fibre connected yet but the customer assistance is top tier, I am very pleased
1 reviews | Active since Oct 2026
Don't have Fibre connected yet but the customer assistance is top tier, I am very pleased
Don't have Fibre connected yet but the customer assistance is top tier, I am very pleased
1 reviews | Active since Oct 2026
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1 reviews | Active since Oct 2026
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1 reviews | Active since May 2025
Hastag bad services provider vumatel mweb
Since the 2nd of October I've been disconnected with internet but money was debited and was told they service it's been cancel so I asked now what's happening to my money they say it will be refunded within 10-15 working days then I said but I need my internet connection so I've send them my screenshots off payments they going to see if they did receive the payment oh...wow so frustrating it is I change to them in the month of May 2026 but each and every month same thing being disconnected no grace straight off I really need to expose them for they poor services exclusively bad services I'm sitting and typing this review with sadness in my heart they not what they say they are really bad
1 reviews | Active since May 2025
Hastag bad services provider vumatel mweb
Since the 2nd of October I've been disconnected with internet but money was debited and was told they service it's been cancel so I asked now what's happening to my money they say it will be refunded within 10-15 working days then I said but I need my internet connection so I've send them my screenshots off payments they going to see if they did receive the payment oh...wow so frustrating it is I change to them in the month of May 2026 but each and every month same thing being disconnected no grace straight off I really need to expose them for they poor services exclusively bad services I'm sitting and typing this review with sadness in my heart they not what they say they are really bad
1 reviews | Active since Oct 2026
I've had web africa 4 about 4 years no problems
I've had web africa 4 about 4 years no problems .I was disconnected today because a installer switched off my connection for some od reason. Please work on after hours service I have to wait 72 hours for your mistake ***.its I not fair.ive had excellent service for 4 years now this.
1 reviews | Active since Oct 2026
I've had web africa 4 about 4 years no problems
I've had web africa 4 about 4 years no problems .I was disconnected today because a installer switched off my connection for some od reason. Please work on after hours service I have to wait 72 hours for your mistake ***.its I not fair.ive had excellent service for 4 years now this.
1 reviews | Active since Oct 2015
Pathetic
Vuma and Vodacom playing blame game on who must refund me, 3 months later still no refund Dissapointing
1 reviews | Active since Oct 2015
Pathetic
Vuma and Vodacom playing blame game on who must refund me, 3 months later still no refund Dissapointing
1 reviews | Active since Oct 2024
Terrible service
Extremely Disappointed With Vuma's Customer Service I am extremely unhappy and disappointed with the service I have received from Vuma. I made an honest mistake and paid money into my old Vuma Wi-Fi account, even though I have already moved from that property. I am not asking for anything unreasonable. I am simply requesting that the money be refunded to me or transferred to my new Vuma account for my new home. What is even more disappointing is the way my query has been handled. The WhatsApp agent assisting me has told me that I cannot escalate my complaint, which I find completely unacceptable. If a customer is not satisfied with the assistance received, they should be given a proper avenue to escalate the matter to someone who can actually investigate and resolve it. I accept responsibility for making the payment to the wrong account, but I expect Vuma to provide reasonable assistance in resolving the situation. I should not have to fight simply to have my complaint heard. I am therefore requesting that this matter be escalated to a supervisor or the relevant complaints department immediately, and that Vuma provide me with a clear resolution regarding the payment. At this point, I am extremely disappointed with the level of customer service I have received. I hope Vuma takes this complaint seriously and resolves the matter instead of simply refusing to escalate it.
1 reviews | Active since Oct 2024
Terrible service
Extremely Disappointed With Vuma's Customer Service I am extremely unhappy and disappointed with the service I have received from Vuma. I made an honest mistake and paid money into my old Vuma Wi-Fi account, even though I have already moved from that property. I am not asking for anything unreasonable. I am simply requesting that the money be refunded to me or transferred to my new Vuma account for my new home. What is even more disappointing is the way my query has been handled. The WhatsApp agent assisting me has told me that I cannot escalate my complaint, which I find completely unacceptable. If a customer is not satisfied with the assistance received, they should be given a proper avenue to escalate the matter to someone who can actually investigate and resolve it. I accept responsibility for making the payment to the wrong account, but I expect Vuma to provide reasonable assistance in resolving the situation. I should not have to fight simply to have my complaint heard. I am therefore requesting that this matter be escalated to a supervisor or the relevant complaints department immediately, and that Vuma provide me with a clear resolution regarding the payment. At this point, I am extremely disappointed with the level of customer service I have received. I hope Vuma takes this complaint seriously and resolves the matter instead of simply refusing to escalate it.