Terrible service

Extremely Disappointed With Vuma's Customer Service

I am extremely unhappy and disappointed with the service I have received from Vuma.

I made an honest mistake and paid money into my old Vuma Wi-Fi account, even though I have already moved from that property. I am not asking for anything unreasonable. I am simply requesting that the money be refunded to me or transferred to my new Vuma account for my new home.

What is even more disappointing is the way my query has been handled. The WhatsApp agent assisting me has told me that I cannot escalate my complaint, which I find completely unacceptable. If a customer is not satisfied with the assistance received, they should be given a proper avenue to escalate the matter to someone who can actually investigate and resolve it.

I accept responsibility for making the payment to the wrong account, but I expect Vuma to provide reasonable assistance in resolving the situation. I should not have to fight simply to have my complaint heard.

I am therefore requesting that this matter be escalated to a supervisor or the relevant complaints department immediately, and that Vuma provide me with a clear resolution regarding the payment.

At this point, I am extremely disappointed with the level of customer service I have received. I hope Vuma takes this complaint seriously and resolves the matter instead of simply refusing to escalate it.