Based on recent customer reviews, Versofy Solar is widely praised for slick sales and installation of its rental solar systems, yet heavily criticised for what happens afterwards. Subscribers describe unanswered emails to support, phones nobody answers, and long waits for battery, inverter, geyser timer and app repairs. Others raise debit order errors, unrefunded double debits, steep buyout and removal costs, and Certificate of Compliance and earthing concerns. Positive experiences centre on individual staff like Ebrahim, quick telephonic fault diagnosis and exceptional installation quality.
Replied to 50% of negative reviews
Reply time on negative reviews: 150h 17m
TrustIndex
3.5
Ranking
#15
in Home Services
Reply Time
156h 42m
NPS Score
-60
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 150h 17m
Nov '25 - Oct '26
Frequently Asked Questions About Versofy Solar
What do customers say about Versofy Solar?
Based on recent customer reviews, Versofy Solar is widely praised for slick sales and installation of its rental solar systems, yet heavily criticised for what happens afterwards. Subscribers describe unanswered emails to support, phones nobody answers, and long waits for battery, inverter, geyser timer and app repairs. Others raise debit order errors, unrefunded double debits, steep buyout and removal costs, and Certificate of Compliance and earthing concerns. Positive experiences centre on individual staff like Ebrahim, quick telephonic fault diagnosis and exceptional installation quality.
Is Versofy Solar trustworthy?
Versofy Solar has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 150 hours 17 min. Hellopeter has tracked Versofy Solar across 137 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Unresolved 3-Phase Installation Error, Poor Follow-Up & ******** Exit Fee
Unresolved 3-Phase Installation Error, Poor Follow-Up & ******** Exit Fees. Caution to anyone considering Versofy Green for solar subscriptions. They installed a single-phase setup on my 3-phase property, causing ongoing performance errors. I reported the issue in 2025 and re-reported in July 2026. A technician (David Green) inspected the site in July 2026, but despite dozens of follow-ups to their team, I received ZERO feedback or resolution. When I legally terminated the contract due to their material breach (Clause 12.4 & 23.4), Versofy refused to accept it without charging 3 months of penalty fees or forcing me into a brand-new 36-month contract to "upgrade" to the 3-phase system they should have installed correctly in the first place! Later, they offered a bigger single-phase inverter swap as "goodwill," completely ignoring the basic engineering required for a 3-phase home. Appalled by the lack of accountability, service, and refusal to honor their own contract terms. The matter is now with the Consumer Ombud (CGSO) and my bank. Save yourself the headache and look elsewhere
1 reviews | Active since Oct 2026
Unresolved 3-Phase Installation Error, Poor Follow-Up & ******** Exit Fee
Unresolved 3-Phase Installation Error, Poor Follow-Up & ******** Exit Fees. Caution to anyone considering Versofy Green for solar subscriptions. They installed a single-phase setup on my 3-phase property, causing ongoing performance errors. I reported the issue in 2025 and re-reported in July 2026. A technician (David Green) inspected the site in July 2026, but despite dozens of follow-ups to their team, I received ZERO feedback or resolution. When I legally terminated the contract due to their material breach (Clause 12.4 & 23.4), Versofy refused to accept it without charging 3 months of penalty fees or forcing me into a brand-new 36-month contract to "upgrade" to the 3-phase system they should have installed correctly in the first place! Later, they offered a bigger single-phase inverter swap as "goodwill," completely ignoring the basic engineering required for a 3-phase home. Appalled by the lack of accountability, service, and refusal to honor their own contract terms. The matter is now with the Consumer Ombud (CGSO) and my bank. Save yourself the headache and look elsewhere
1 reviews | Active since Mar 2024
Outstanding installation and support
I've had my solar system for 3 years already. A year ago I also took advantage of a special to add 4 more panel and another battery. Installation was superb and support (never actually needed) has been super. I'm virtually off the grid.
1 reviews | Active since Mar 2024
Outstanding installation and support
I've had my solar system for 3 years already. A year ago I also took advantage of a special to add 4 more panel and another battery. Installation was superb and support (never actually needed) has been super. I'm virtually off the grid.
1 reviews | Active since Aug 2026
No after sales service
They have no after sales service and do not get back to you.
1 reviews | Active since Aug 2026
No after sales service
They have no after sales service and do not get back to you.
1 reviews | Active since Jul 2011
**** service - no support - versofy is **** dont use them
I have had issue wi try my rental system since installation but thr past week our area has been without power and ai have logged support help sent emials and no ine in 5 days has come back to me with help I have a 8kva system and my batteries cant even last through thr night with inly plugs fridge and freezer connected to the system During the day when the sun shines the system takes 6 hours to charge Surely for the amoutb Im paying the system should ve better performing
1 reviews | Active since Jul 2011
**** service - no support - versofy is **** dont use them
I have had issue wi try my rental system since installation but thr past week our area has been without power and ai have logged support help sent emials and no ine in 5 days has come back to me with help I have a 8kva system and my batteries cant even last through thr night with inly plugs fridge and freezer connected to the system During the day when the sun shines the system takes 6 hours to charge Surely for the amoutb Im paying the system should ve better performing
1 reviews | Active since Aug 2026
AVOID VERSOFY
I have been with them for three years. I’ve never asked for any kind of support from their support team in those three years. When they came to do a three-year test on my system, they left and when they left one of the geezer timer’s stopped working for whatever reason they did. I have since been waiting for the last two months for them to come and fix the issue they caused. They constantly lie tell me they’re trying to find a resolution. Tell me they’re trying to get support to contact me. Tell me that they’re sending people out no one ever responds no one ever does their job with a high unemployment rate in this country you would think people would want to hold onto their jobs but from everyone from the management right down to the support team they are all useless. I would avoid this company at all costs. GoSolr seems to be the better choice. I am also going to cancel my contract with them now. How can my solar system run at optimal levels when I can’t even switch the geezer off?
1 reviews | Active since Aug 2026
AVOID VERSOFY
I have been with them for three years. I’ve never asked for any kind of support from their support team in those three years. When they came to do a three-year test on my system, they left and when they left one of the geezer timer’s stopped working for whatever reason they did. I have since been waiting for the last two months for them to come and fix the issue they caused. They constantly lie tell me they’re trying to find a resolution. Tell me they’re trying to get support to contact me. Tell me that they’re sending people out no one ever responds no one ever does their job with a high unemployment rate in this country you would think people would want to hold onto their jobs but from everyone from the management right down to the support team they are all useless. I would avoid this company at all costs. GoSolr seems to be the better choice. I am also going to cancel my contract with them now. How can my solar system run at optimal levels when I can’t even switch the geezer off?
1 reviews | Active since Jan 2024
Poor service
I am an existing client of Versofy for all most a year. And in on May 12 this year I contacted them for an up grade of the storage capacity at my premises. I have sent Email after Email with no help call after call I have now gone through a Virtual Site visit 2 weeks ago and Still no joy. Just no contact from *** .
1 reviews | Active since Jan 2024
Poor service
I am an existing client of Versofy for all most a year. And in on May 12 this year I contacted them for an up grade of the storage capacity at my premises. I have sent Email after Email with no help call after call I have now gone through a Virtual Site visit 2 weeks ago and Still no joy. Just no contact from *** .
1 reviews | Active since Apr 2015
No after sale technical support.
I reported broken WiFi ****le more than week ago via so called support number, sending a photo, via mail, again phone call but could not find a single person. In short it seems excellent service to install system but then no support at all. In fact support non existant.
1 reviews | Active since Apr 2015
No after sale technical support.
I reported broken WiFi ****le more than week ago via so called support number, sending a photo, via mail, again phone call but could not find a single person. In short it seems excellent service to install system but then no support at all. In fact support non existant.
1 reviews | Active since Jul 2026
Excellent service
Ebrahim from Versofy Solar has been absolutely amazing. Always made contact when he said he would and made sure the whole process was seamless. So impressed with the whole manner in which it was handled. Brilliant service. Would definitely recommend them.
1 reviews | Active since Jul 2026
Excellent service
Ebrahim from Versofy Solar has been absolutely amazing. Always made contact when he said he would and made sure the whole process was seamless. So impressed with the whole manner in which it was handled. Brilliant service. Would definitely recommend them.