Based on recent customer reviews, Value Co. is praised for wide product variety and affordable homeware, with shoppers highlighting strong Black Friday promotions at Comaro. However, most feedback is negative. Customers across Centurion, Mimosa Mall, The Glen, Longbeach, Horizon and Cornubia report shelf prices not matching till prices, extra items appearing on slips, and refusals to honour refunds or warranties on faulty pots, fuses and earphones. Staff and management conduct, including rudeness and unresolved escalations, is the most persistent complaint.
TrustIndex
2.3
NPS Score
-75
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Value Co.
What do customers say about Value Co.?
Based on recent customer reviews, Value Co. is praised for wide product variety and affordable homeware, with shoppers highlighting strong Black Friday promotions at Comaro. However, most feedback is negative. Customers across Centurion, Mimosa Mall, The Glen, Longbeach, Horizon and Cornubia report shelf prices not matching till prices, extra items appearing on slips, and refusals to honour refunds or warranties on faulty pots, fuses and earphones. Staff and management conduct, including rudeness and unresolved escalations, is the most persistent complaint.
Is Value Co. trustworthy?
Value Co. has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Value Co. across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2017
Value Co Bayside Mall – Refusal to Refund Defective Goods and Failure to Resolve Complaint
I am extremely disappointed with the way Value Co Bayside Mall has handled my complaint regarding two defective doorbells, each purchased for R79.99. Both doorbells were faulty. On 18 September 2026, an employee named Robbie exchanged them for different brands, but the replacement doorbells also did not work. Despite this, the store has refused to refund me. The store has a sign stating that a till slip is not required for returns, yet I have been asked to provide bank statements as proof of purchase. I have located the relevant transaction on my bank statement, showing a payment of R415.67 to Value Co Bayside Mall on 25 September 2026. This purchase included business items, including the doorbells in dispute. I have repeatedly asked management to retrieve and reprint the till slip from their own till records, but they have failed to do so or respond to my messages. I have also requested that the relevant CCTV footage be preserved, as the exchange took place on 18 September and staff members were directly involved. To make matters worse, the store has retained one of the doorbells I attempted to return and has refused to give it back. I have incurred a further approximately R100 in batteries because the replacement doorbells were not functional, as well as parking and fuel costs over four trips to the store while attempting to resolve this matter. After exhausting reasonable attempts to resolve the issue directly, I have now served summons in person at the store, with a mall security officer present as a witness. This is no longer simply about R159.98. It is about a retailer refusing to take responsibility for defective goods, failing to assist with retrieving its own transaction records, retaining a customer's property and ignoring repeated attempts to resolve the matter. I believe customers should be able to expect fair treatment and a reasonable effort to resolve legitimate complaints. Unfortunately, that has not been my experience with Value Co Bayside Mall. The matter is now proceeding through the appropriate legal channels, and I will seek recovery of the amounts legally recoverable, supported by evidence.
1 reviews | Active since Feb 2017
Value Co Bayside Mall – Refusal to Refund Defective Goods and Failure to Resolve Complaint
I am extremely disappointed with the way Value Co Bayside Mall has handled my complaint regarding two defective doorbells, each purchased for R79.99. Both doorbells were faulty. On 18 September 2026, an employee named Robbie exchanged them for different brands, but the replacement doorbells also did not work. Despite this, the store has refused to refund me. The store has a sign stating that a till slip is not required for returns, yet I have been asked to provide bank statements as proof of purchase. I have located the relevant transaction on my bank statement, showing a payment of R415.67 to Value Co Bayside Mall on 25 September 2026. This purchase included business items, including the doorbells in dispute. I have repeatedly asked management to retrieve and reprint the till slip from their own till records, but they have failed to do so or respond to my messages. I have also requested that the relevant CCTV footage be preserved, as the exchange took place on 18 September and staff members were directly involved. To make matters worse, the store has retained one of the doorbells I attempted to return and has refused to give it back. I have incurred a further approximately R100 in batteries because the replacement doorbells were not functional, as well as parking and fuel costs over four trips to the store while attempting to resolve this matter. After exhausting reasonable attempts to resolve the issue directly, I have now served summons in person at the store, with a mall security officer present as a witness. This is no longer simply about R159.98. It is about a retailer refusing to take responsibility for defective goods, failing to assist with retrieving its own transaction records, retaining a customer's property and ignoring repeated attempts to resolve the matter. I believe customers should be able to expect fair treatment and a reasonable effort to resolve legitimate complaints. Unfortunately, that has not been my experience with Value Co Bayside Mall. The matter is now proceeding through the appropriate legal channels, and I will seek recovery of the amounts legally recoverable, supported by evidence.
1 reviews | Active since Mar 2009
Never Again – Dishonest and Disrespectful Service
My experience at ValueCo Lifestyle in Harvest Place was unacceptable and has ensured I will never return. I went in to buy saucers for my plant pots. The saucers were displayed on their own with no signage indicating they were only sold as part of a pot-and-saucer set. At checkout, I was told they "only sell them with the pots." The problem? There were no matching pots available. Every pot that matched those saucers had already been sold — and the staff had not informed those customers that the pots were supposed to include saucers. That alone is misleading and borders on theft, because customers paid full price for incomplete products without being told. When I asked if I could buy the saucers alone at a reduced price since the matching pots were gone, the staff dismissed me and repeated, "We don't have a price tag to ring just the saucer up." Yet they still tried to charge me full price for a pot-and-saucer set, even though only half the product was available. Attempting to charge full price for incomplete merchandise is unacceptable and feels like another form of theft. The attitude, the lack of transparency, and the refusal to take responsibility made it clear that customer service and ethical business practices are not priorities here. They have permanently lost my business. I will never shop there again.
1 reviews | Active since Mar 2009
Never Again – Dishonest and Disrespectful Service
My experience at ValueCo Lifestyle in Harvest Place was unacceptable and has ensured I will never return. I went in to buy saucers for my plant pots. The saucers were displayed on their own with no signage indicating they were only sold as part of a pot-and-saucer set. At checkout, I was told they "only sell them with the pots." The problem? There were no matching pots available. Every pot that matched those saucers had already been sold — and the staff had not informed those customers that the pots were supposed to include saucers. That alone is misleading and borders on theft, because customers paid full price for incomplete products without being told. When I asked if I could buy the saucers alone at a reduced price since the matching pots were gone, the staff dismissed me and repeated, "We don't have a price tag to ring just the saucer up." Yet they still tried to charge me full price for a pot-and-saucer set, even though only half the product was available. Attempting to charge full price for incomplete merchandise is unacceptable and feels like another form of theft. The attitude, the lack of transparency, and the refusal to take responsibility made it clear that customer service and ethical business practices are not priorities here. They have permanently lost my business. I will never shop there again.
1 reviews | Active since May 2014
******* Service
Why is it so hard to reset a point systen password at the store? Jumping endless hoops. Then being told you have to come back next time to do it we don't do it during your current visit even with your I.D... also your call centre has *********** people just the liky store. Centurion Mall what a useless bunch of people!
1 reviews | Active since May 2014
******* Service
Why is it so hard to reset a point systen password at the store? Jumping endless hoops. Then being told you have to come back next time to do it we don't do it during your current visit even with your I.D... also your call centre has *********** people just the liky store. Centurion Mall what a useless bunch of people!
1 reviews | Active since Aug 2017
Value co centurion charges extra items on slips transactions
Value co ,centurion,had a special on today,said they open 08:00 then only opened at 09:00 its not right,then their barcode sestym are not right,my wife gotten extra charges on the slip when she got home,at the till also she asked what is this utem the cashier removed it immediately without any question!so the cashiers are puting extra items on the slip ,thats called ***** .
1 reviews | Active since Aug 2017
Value co centurion charges extra items on slips transactions
Value co ,centurion,had a special on today,said they open 08:00 then only opened at 09:00 its not right,then their barcode sestym are not right,my wife gotten extra charges on the slip when she got home,at the till also she asked what is this utem the cashier removed it immediately without any question!so the cashiers are puting extra items on the slip ,thats called ***** .
1 reviews | Active since May 2026
Rude and disrespectful employees
Very disappointing experience with an employee named Katleho at Mimosa Mall. He used intimidating hand gestures and said “sies” after we entered a wet aisle. He was standing at the end of the aisle holding the wet-floor sign, expecting customers to notice it, yet he was not wearing a name tag. We also found a remark he made about us being Black to be inappropriate and disrespectful. Race should never determine how customers are treated.
1 reviews | Active since May 2026
Rude and disrespectful employees
Very disappointing experience with an employee named Katleho at Mimosa Mall. He used intimidating hand gestures and said “sies” after we entered a wet aisle. He was standing at the end of the aisle holding the wet-floor sign, expecting customers to notice it, yet he was not wearing a name tag. We also found a remark he made about us being Black to be inappropriate and disrespectful. Race should never determine how customers are treated.
1 reviews | Active since Nov 2023
Terrible customer service
Value Co longbeach Mall is just terrible with customer service, I bought fuses after the guy working there told me it will work. Got home and 2 fuses blew. One almost blew up in my face. The product is very bad quality. I took my slip and went back to the store for a refund /exchange. The manager refuses to refund me and tells me there's nothing wrong with the product. The store has on the website that they have easy refunds and returns, ja right.
1 reviews | Active since Nov 2023
Terrible customer service
Value Co longbeach Mall is just terrible with customer service, I bought fuses after the guy working there told me it will work. Got home and 2 fuses blew. One almost blew up in my face. The product is very bad quality. I took my slip and went back to the store for a refund /exchange. The manager refuses to refund me and tells me there's nothing wrong with the product. The store has on the website that they have easy refunds and returns, ja right.