Terrible customer service

Value Co longbeach Mall is just terrible with customer service, I bought fuses after the guy working there told me it will work. Got home and 2 fuses blew. One almost blew up in my face. The product is very bad quality. I took my slip and went back to the store for a refund /exchange. The manager refuses to refund me and tells me there's nothing wrong with the product. The store has on the website that they have easy refunds and returns, ja right.