Based on recent customer reviews, Translux/City To City is described as deeply unreliable across most long distance routes. Passengers repeatedly report buses arriving hours late or never arriving at all, mid journey breakdowns near places like Tugela, Kokstad and Mbizana, and being stranded overnight in the cold without assistance. Call centre numbers reportedly go unanswered and refunds are hard to obtain. Coaches are criticised as old, dirty and torn, sometimes without working toilets or charging points. Station staff and drivers are often called rude, though one caller praised a friendly toll free agent.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Translux/City To City
What do customers say about Translux/City To City?
Based on recent customer reviews, Translux/City To City is described as deeply unreliable across most long distance routes. Passengers repeatedly report buses arriving hours late or never arriving at all, mid journey breakdowns near places like Tugela, Kokstad and Mbizana, and being stranded overnight in the cold without assistance. Call centre numbers reportedly go unanswered and refunds are hard to obtain. Coaches are criticised as old, dirty and torn, sometimes without working toilets or charging points. Station staff and drivers are often called rude, though one caller praised a friendly toll free agent.
Is Translux/City To City trustworthy?
Translux/City To City has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. Hellopeter has tracked Translux/City To City across 1,074 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2015
Stranded on the roadside from 19:00 PM last night until 10:30 AM following morning—Zero accountability
I am writing this review out of absolute frustration. We have been stuck on the side of the road on a City to City bus since 7:00 PM last night, and it is now 10:30 AM the following morning. We have spent over 15 hours stranded in the dark with no food, no water, and absolutely no urgency or proper communication from the company. To make matters worse, the driver has now informed us that we are waiting for a replacement bus to come all the way from Cape Town. They cannot even guarantee if this replacement will be another broken-down, old bus. Because of City to City's complete failure, a standard trip has turned into a nightmare where we are now expected to be on the road for more than 35 hours. This level of service from City to City is completely unacceptable, dangerous, and a case of gross negligence. Leaving passengers stranded overnight on a dark roadside with zero support shows a complete lack of care for customer safety and basic well-being. I am extremely disappointed and demand immediate action and accountability for this nightmare experience.
1 reviews | Active since Sept 2015
Stranded on the roadside from 19:00 PM last night until 10:30 AM following morning—Zero accountability
I am writing this review out of absolute frustration. We have been stuck on the side of the road on a City to City bus since 7:00 PM last night, and it is now 10:30 AM the following morning. We have spent over 15 hours stranded in the dark with no food, no water, and absolutely no urgency or proper communication from the company. To make matters worse, the driver has now informed us that we are waiting for a replacement bus to come all the way from Cape Town. They cannot even guarantee if this replacement will be another broken-down, old bus. Because of City to City's complete failure, a standard trip has turned into a nightmare where we are now expected to be on the road for more than 35 hours. This level of service from City to City is completely unacceptable, dangerous, and a case of gross negligence. Leaving passengers stranded overnight on a dark roadside with zero support shows a complete lack of care for customer safety and basic well-being. I am extremely disappointed and demand immediate action and accountability for this nightmare experience.
1 reviews | Active since Feb 2025
**** treatment from Translux
I have had the worst experience of my life , they left with my luggage from Polokwane to I dont know where and I was left abodoned and stranded. I waited from R71 Sasol Tzaneen from 8:10 for a bus departing at 8:30 but the bus arrived at 9:00 and it was not a translux and no one even bothered to explain and I asked the city to city driver if they had an idea as to when the Translux would be here and the driver just said this is the bus. The state and condition of the bus was bad even the seats were falling off. And they did not care to explain what was happening with the bus I booked. We go to Polokwane and the sales ladies had no regard of our frustrations and asked for the manager and he told me there's your bus it is stark and I can do whatever I want because I must just use the bus I am given. I was travelling with a friend who has a spinal cord issue and the sits cant recline and the bus looks nothing like a bust to go long distances..I have pictures of all this and my luggage left with the driver and I am left sitted in the sun was refused a toilet and water at the Polokwane pick up point
1 reviews | Active since Feb 2025
**** treatment from Translux
I have had the worst experience of my life , they left with my luggage from Polokwane to I dont know where and I was left abodoned and stranded. I waited from R71 Sasol Tzaneen from 8:10 for a bus departing at 8:30 but the bus arrived at 9:00 and it was not a translux and no one even bothered to explain and I asked the city to city driver if they had an idea as to when the Translux would be here and the driver just said this is the bus. The state and condition of the bus was bad even the seats were falling off. And they did not care to explain what was happening with the bus I booked. We go to Polokwane and the sales ladies had no regard of our frustrations and asked for the manager and he told me there's your bus it is stark and I can do whatever I want because I must just use the bus I am given. I was travelling with a friend who has a spinal cord issue and the sits cant recline and the bus looks nothing like a bust to go long distances..I have pictures of all this and my luggage left with the driver and I am left sitted in the sun was refused a toilet and water at the Polokwane pick up point
1 reviews | Active since May 2025
CITY TO CITY – EXTREMELY DISAPPOINTING AND CONCERNING EXPERIENCE
I am extremely disappointed with the service I received from City to City on my recent Johannesburg–Lusikisiki return trip. This was not simply a delayed journey — it was a deeply distressing experience involving repeated breakdowns, extremely long delays and serious concerns about passenger safety and dignity. My outbound journey departed from Johannesburg Park Station on Friday at 19:40 and only arrived in Lusikisiki at approximately 23:50 on Saturday — approximately 28 hours and 10 minutes. During the journey, the bus broke down near Tugela Toll Gate at around 01:00, leaving us stranded until approximately 09:00 in the middle of nowhere. There was no adequate heating, and the door was not closing properly. A mechanic eventually arrived. We then proceeded to Kokstad, where we changed buses. Unfortunately, the replacement bus also broke down around Magusheni, leaving us stranded for another approximately three hours. The return journey was even worse. I departed Lusikisiki on Monday at 12:00 and only arrived in Johannesburg at approximately 00:30 on Wednesday — approximately 36 hours and 30 minutes. What is extremely concerning is that we were given the same problematic bus that had already experienced serious issues on the outbound journey. We had already raised concerns about the bus, yet it was used again. The bus then broke down around Mbizana at approximately 14:00, and we remained stranded until approximately 04:00. Once again, there was no adequate heating and the door was not closing properly. When we contacted operations for assistance, we were allegedly treated rudely, and our numbers were eventually blocked. This is completely unacceptable when passengers are stranded in the middle of nowhere and are relying on the company for help. A replacement bus was eventually sent, but that bus also developed a brake-related problem around Kokstad, resulting in another approximately four-hour delay. It then broke down again after Pietermaritzburg, resulting in another approximately four-hour delay. In total, my two journeys took approximately 64 hours and 40 minutes. Passengers were left stranded in extremely cold conditions and without proper facilities. At times, passengers were even forced to relieve themselves on the roadside because of the prolonged periods we were stranded. I also became ill after these journeys and experienced flu-like symptoms following the prolonged exposure to cold conditions. I believe the treatment we experienced raises serious concerns about passenger safety, dignity and humane treatment. I purchased my ticket through Computicket, and I am now formally requesting a FULL REFUND. I have also escalated the matter to the relevant consumer and transport authorities. City to City needs to answer some serious questions: Why was the same problematic bus used again? Were these buses properly inspected and confirmed roadworthy? Why were passengers left stranded for so many hours? Why was there inadequate heating? Why was a bus with a faulty door allowed to continue transporting passengers? Why did a replacement bus have a brake-related problem? Why were passengers treated rudely when requesting assistance? What is being done to prevent this from happening to other passengers? This was not a normal delay. It was a serious failure of passenger service and care. I would like City to City to provide a proper explanation, investigate the matter, and refund my money. I am sharing this review so that other passengers can be aware of my experience and so that City to City takes these concerns seriously.
1 reviews | Active since May 2025
CITY TO CITY – EXTREMELY DISAPPOINTING AND CONCERNING EXPERIENCE
I am extremely disappointed with the service I received from City to City on my recent Johannesburg–Lusikisiki return trip. This was not simply a delayed journey — it was a deeply distressing experience involving repeated breakdowns, extremely long delays and serious concerns about passenger safety and dignity. My outbound journey departed from Johannesburg Park Station on Friday at 19:40 and only arrived in Lusikisiki at approximately 23:50 on Saturday — approximately 28 hours and 10 minutes. During the journey, the bus broke down near Tugela Toll Gate at around 01:00, leaving us stranded until approximately 09:00 in the middle of nowhere. There was no adequate heating, and the door was not closing properly. A mechanic eventually arrived. We then proceeded to Kokstad, where we changed buses. Unfortunately, the replacement bus also broke down around Magusheni, leaving us stranded for another approximately three hours. The return journey was even worse. I departed Lusikisiki on Monday at 12:00 and only arrived in Johannesburg at approximately 00:30 on Wednesday — approximately 36 hours and 30 minutes. What is extremely concerning is that we were given the same problematic bus that had already experienced serious issues on the outbound journey. We had already raised concerns about the bus, yet it was used again. The bus then broke down around Mbizana at approximately 14:00, and we remained stranded until approximately 04:00. Once again, there was no adequate heating and the door was not closing properly. When we contacted operations for assistance, we were allegedly treated rudely, and our numbers were eventually blocked. This is completely unacceptable when passengers are stranded in the middle of nowhere and are relying on the company for help. A replacement bus was eventually sent, but that bus also developed a brake-related problem around Kokstad, resulting in another approximately four-hour delay. It then broke down again after Pietermaritzburg, resulting in another approximately four-hour delay. In total, my two journeys took approximately 64 hours and 40 minutes. Passengers were left stranded in extremely cold conditions and without proper facilities. At times, passengers were even forced to relieve themselves on the roadside because of the prolonged periods we were stranded. I also became ill after these journeys and experienced flu-like symptoms following the prolonged exposure to cold conditions. I believe the treatment we experienced raises serious concerns about passenger safety, dignity and humane treatment. I purchased my ticket through Computicket, and I am now formally requesting a FULL REFUND. I have also escalated the matter to the relevant consumer and transport authorities. City to City needs to answer some serious questions: Why was the same problematic bus used again? Were these buses properly inspected and confirmed roadworthy? Why were passengers left stranded for so many hours? Why was there inadequate heating? Why was a bus with a faulty door allowed to continue transporting passengers? Why did a replacement bus have a brake-related problem? Why were passengers treated rudely when requesting assistance? What is being done to prevent this from happening to other passengers? This was not a normal delay. It was a serious failure of passenger service and care. I would like City to City to provide a proper explanation, investigate the matter, and refund my money. I am sharing this review so that other passengers can be aware of my experience and so that City to City takes these concerns seriously.
1 reviews | Active since Oct 2015
City to city bus disgusting condition
The discugusting condition of the city to city bus that goes to Jhb from Nelspruit is beyond stomach turning Torn seats and roaches in the bus l, like WTH How i wish I could post the pictures on my review because wow If the was no star I'd rate them that,
1 reviews | Active since Oct 2015
City to city bus disgusting condition
The discugusting condition of the city to city bus that goes to Jhb from Nelspruit is beyond stomach turning Torn seats and roaches in the bus l, like WTH How i wish I could post the pictures on my review because wow If the was no star I'd rate them that,
1 reviews | Active since Aug 2026
Horrible service
The trauma this company put us through is beyond me. The bus didn’t show up with no communication or explanation from them. They don’t pick up calls!! We spent THE WHOLE NIGHT outside in the cold and scare for our lives as it was not safe! They don’t care about our safety and health. When we followed up seeking answers on what happened they gave us a run around still no answer, zero accountability, no refund and most importantly no plan to provide the very same service they failed to deliver that we already paid for!!!
1 reviews | Active since Aug 2026
Horrible service
The trauma this company put us through is beyond me. The bus didn’t show up with no communication or explanation from them. They don’t pick up calls!! We spent THE WHOLE NIGHT outside in the cold and scare for our lives as it was not safe! They don’t care about our safety and health. When we followed up seeking answers on what happened they gave us a run around still no answer, zero accountability, no refund and most importantly no plan to provide the very same service they failed to deliver that we already paid for!!!
1 reviews | Active since Jan 2025
Bad transportation service
I am utterly devastated from a wasted trip with translux/city to city. After getting stuck on a bus in Rouxville. For 30 hours straight with no help whatsoever from the company. I suffered a lot from this trip and I have emailed this company from the time and day of the incident , but no response to even offer their apologies. This business lacks good customer care and humility. I want my full refund for that trip and they can terminate me in their services honestly this is **** . Also the buses are old and worn out, because they second trip back the bus had an issue when the road is on incline. This shows how negligent this transport company is, bear in mind the trip had 50+ passengers, children included. They somehow are affiliated with PRASA and that is who I’m addressing next.
1 reviews | Active since Jan 2025
Bad transportation service
I am utterly devastated from a wasted trip with translux/city to city. After getting stuck on a bus in Rouxville. For 30 hours straight with no help whatsoever from the company. I suffered a lot from this trip and I have emailed this company from the time and day of the incident , but no response to even offer their apologies. This business lacks good customer care and humility. I want my full refund for that trip and they can terminate me in their services honestly this is **** . Also the buses are old and worn out, because they second trip back the bus had an issue when the road is on incline. This shows how negligent this transport company is, bear in mind the trip had 50+ passengers, children included. They somehow are affiliated with PRASA and that is who I’m addressing next.
1 reviews | Active since Jul 2026
Bus not showing up 2x , contact numbers dont work
Customer booked a ticket for the 8th and sat there at bus stop until 10 next morning no bus in site. Customer tried to phone no numbers/ etc working. *Nobody gave feedback to customer* On 9th with a lot of struggle the customer got hold of city to city and they sent him a new ticket. On the 10th the customer sat @ the bustop till 3 in the morning . No bus / no feedback Again struggle to get through to city to city on the 11th. This is not acceptable @ all . This is a pensioner over age of 70 and siting in the cold etc are not healty. On a other note what if something happend to the customer (rob / illness etc) And what if the customer were suppose to be in hospital for procedure? And missed it? Customer want a refund urgent and then i would like to know how u will be making up for this situastion?
1 reviews | Active since Jul 2026
Bus not showing up 2x , contact numbers dont work
Customer booked a ticket for the 8th and sat there at bus stop until 10 next morning no bus in site. Customer tried to phone no numbers/ etc working. *Nobody gave feedback to customer* On 9th with a lot of struggle the customer got hold of city to city and they sent him a new ticket. On the 10th the customer sat @ the bustop till 3 in the morning . No bus / no feedback Again struggle to get through to city to city on the 11th. This is not acceptable @ all . This is a pensioner over age of 70 and siting in the cold etc are not healty. On a other note what if something happend to the customer (rob / illness etc) And what if the customer were suppose to be in hospital for procedure? And missed it? Customer want a refund urgent and then i would like to know how u will be making up for this situastion?