Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Courier Guy presents a sharply divided customer experience. Individual support agents earn genuine, repeated praise for taking ownership and resolving problems, lifting Customer Service and Support (2.6) above the rest of the profile. The underlying operation, however, draws consistent criticism. Delivery Speed and Reliability (1.7), Tracking, Communication and Transparency (1.6), Pricing, Billing and Refunds (1.5) and Parcel Safety and Accountability (1.4) all reflect recurring breakdowns.
Top Strengths:
- •Customer Service & Support: Named agents are the strongest asset here. Customers repeatedly single out individuals who phone back, contact drivers directly and stay on the line until a booking or query is resolved. Branch and kiosk teams in several towns also earn warm, specific praise.
TrustIndex
3.9
NPS Score
-31
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About The Courier Guy
What do customers say about The Courier Guy?
Based on recent customer reviews, The Courier Guy presents a sharply divided customer experience. Individual support agents earn genuine, repeated praise for taking ownership and resolving problems, lifting Customer Service and Support (2.6) above the rest of the profile. The underlying operation, however, draws consistent criticism. Delivery Speed and Reliability (1.7), Tracking, Communication and Transparency (1.6), Pricing, Billing and Refunds (1.5) and Parcel Safety and Accountability (1.4) all reflect recurring breakdowns.
What is The Courier Guy's biggest strength?
The Courier Guy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named agents are the strongest asset here. Customers repeatedly single out individuals who phone back, contact drivers directly and stay on the line until a booking or query is resolved. Branch and kiosk teams in several towns also earn warm, specific praise.
What are the most common complaints about The Courier Guy?
The most common complaint about The Courier Guy, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. A recurring theme is tracking that does not match reality. Customers describe parcels marked delivered that never arrived, failed attempt notes citing calls that were never made, and locker PINs that expire or never send. Delays surface only when the customer chases.
Is The Courier Guy trustworthy?
The Courier Guy has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 2,237 reviews in the last 12 months. Hellopeter has tracked The Courier Guy across 8,681 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,237)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible service and communication
This is not the first time I have had trouble when using The Courier Guy. My parcel was already at the destination hub 4 days ago and was out for delivery yesterday. The parcel was never delivered yesterday and it was not out for delivery today. I used the WhatsApp number provided on their website and once I started communicating with a consultant they stopped replying to my messages. I then called and only got through to an operator on the second attempt. They said my parcel was still in transit to the destination hub, even though it was already there and out for delivery once as well. When I asked if there is any reason why the parcel was not delivered even though it was out for delivery yesterday they could not give me an answer. I confirmed my location via *** they sent me and also to the consultant via the brief WhatsApp interaction. This is totally unacceptable as tomorrow will be the 6th business day since the parcel was collected and in transit to the first hub. I also sent an inquiry on their website this morning and am still awaiting a response.
1 reviews | Active since Oct 2026
Terrible service and communication
This is not the first time I have had trouble when using The Courier Guy. My parcel was already at the destination hub 4 days ago and was out for delivery yesterday. The parcel was never delivered yesterday and it was not out for delivery today. I used the WhatsApp number provided on their website and once I started communicating with a consultant they stopped replying to my messages. I then called and only got through to an operator on the second attempt. They said my parcel was still in transit to the destination hub, even though it was already there and out for delivery once as well. When I asked if there is any reason why the parcel was not delivered even though it was out for delivery yesterday they could not give me an answer. I confirmed my location via *** they sent me and also to the consultant via the brief WhatsApp interaction. This is totally unacceptable as tomorrow will be the 6th business day since the parcel was collected and in transit to the first hub. I also sent an inquiry on their website this morning and am still awaiting a response.
1 reviews | Active since Oct 2026
Refusing refund 2 failed attempts but no proof no service rendered
Refusing refund - Case #***. I paid as sender, provided 2 numbers, driver never came and never called. They claim 2 failed attempts but have no proof. No service rendered, they are silent now and refuse refund. I want full refund.
1 reviews | Active since Oct 2026
Refusing refund 2 failed attempts but no proof no service rendered
Refusing refund - Case #***. I paid as sender, provided 2 numbers, driver never came and never called. They claim 2 failed attempts but have no proof. No service rendered, they are silent now and refuse refund. I want full refund.
1 reviews | Active since Oct 2026
Terrible ,pathetic
The Courier guy treat there clients like ****. We use them every day. If they are not over charging u, then they dont pass credits. They deliverd my 1 package, with no POD , now when I ask for a pod the ops manager is taking like days to call me , so I had to do a replacement to a client on my cost but what happend to the other package? But no 1 from courier guy seems to care
1 reviews | Active since Oct 2026
Terrible ,pathetic
The Courier guy treat there clients like ****. We use them every day. If they are not over charging u, then they dont pass credits. They deliverd my 1 package, with no POD , now when I ask for a pod the ops manager is taking like days to call me , so I had to do a replacement to a client on my cost but what happend to the other package? But no 1 from courier guy seems to care
1 reviews | Active since Apr 2023
Dont use them
Terrible Service and no customer care do not use them! I have been using their services for a couple of years but they are going downhill. Make sure you check your parcel sizes because they just make up sizes and charges your for it here's the example, I sent 3 items each exactly the same measuring 31x31x38, and this is not the first time. They added their own measurements of one of the items as 131.6x77.3x68.2 charging an amount additional of R4k. If you phone the sensitive call center they blame the machine that measures the parcels and all you get is, they will escalate your query. No calls nothing to notify you that your parcel wont be delivered, waiting for you to pay extra money or for you to call them. I wont use them anymore and looking at the reviews, I am not the only one.
1 reviews | Active since Apr 2023
Dont use them
Terrible Service and no customer care do not use them! I have been using their services for a couple of years but they are going downhill. Make sure you check your parcel sizes because they just make up sizes and charges your for it here's the example, I sent 3 items each exactly the same measuring 31x31x38, and this is not the first time. They added their own measurements of one of the items as 131.6x77.3x68.2 charging an amount additional of R4k. If you phone the sensitive call center they blame the machine that measures the parcels and all you get is, they will escalate your query. No calls nothing to notify you that your parcel wont be delivered, waiting for you to pay extra money or for you to call them. I wont use them anymore and looking at the reviews, I am not the only one.
1 reviews | Active since Dec 2019
Driver **** about delivery, drove away, and threatened my family (Waybill: ***)
Shocking behavior from The Courier Guy driver today regarding waybill ***. The tracking status falsely claims I was "not reachable." In reality, my wife opened the gate and my kids told the driver to come around. Instead, he verbally threatened my family and drove away. This is a massive safety violation. Because my family now feels unsafe, do not attempt delivery at my home again, and do not return it to the sender. You must reroute it to my workplace: 3rd Floor, Building C, Westend Office Park, 250 Hall St, Centurion, 0046. I demand an immediate management investigation into this driver and urgent confirmation that my delivery address has been updated.
1 reviews | Active since Dec 2019
Driver **** about delivery, drove away, and threatened my family (Waybill: ***)
Shocking behavior from The Courier Guy driver today regarding waybill ***. The tracking status falsely claims I was "not reachable." In reality, my wife opened the gate and my kids told the driver to come around. Instead, he verbally threatened my family and drove away. This is a massive safety violation. Because my family now feels unsafe, do not attempt delivery at my home again, and do not return it to the sender. You must reroute it to my workplace: 3rd Floor, Building C, Westend Office Park, 250 Hall St, Centurion, 0046. I demand an immediate management investigation into this driver and urgent confirmation that my delivery address has been updated.
1 reviews | Active since Mar 2011
Courier Guy not the same anymore!
Have been using this company for many years, unfortunately they are no longer what the use to be. Sadly a parcel sent with FRAGILE STICKERS and TAPE arrived with damages. Furthermore, they have not agreed to deliver the parcel to home address, but repacked the broken/damaged parcel back and will put into locker for next day delivery! The damage was not done by me and this procedure is NOT ACCEPTABLE. We trust the company with our belongings to be delivered in the way we have packed them. Disgusting attitude.
1 reviews | Active since Mar 2011
Courier Guy not the same anymore!
Have been using this company for many years, unfortunately they are no longer what the use to be. Sadly a parcel sent with FRAGILE STICKERS and TAPE arrived with damages. Furthermore, they have not agreed to deliver the parcel to home address, but repacked the broken/damaged parcel back and will put into locker for next day delivery! The damage was not done by me and this procedure is NOT ACCEPTABLE. We trust the company with our belongings to be delivered in the way we have packed them. Disgusting attitude.