Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-It Durban is experienced as an accident repair centre where named service advisors drive the customer experience. Customers consistently praise Staff Professionalism & Conduct (4.7) and stage by stage repair updates under Communication & Aftercare (4.4). A recurring theme in the minority of unhappy reviews is unresolved rework, part delays and callbacks that stop once a complaint is raised.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors are named repeatedly, with Kary, Tembakazi and Maggie described as warm, knowledgeable and invested in the outcome. Reception, security and Wayne Bosch are also credited for making customers feel welcome and personally looked after.
Replied to 100% of negative reviews
Reply time on negative reviews: 26h 36m
TrustIndex
9.2
Ranking
#2
in Repairs & Service
Reply Time
42h 23m
NPS Score
66
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 26h 36m
Oct '25 - Sep '26
Frequently Asked Questions About Renew-It Durban
What do customers say about Renew-It Durban?
Based on recent customer reviews, Renew-It Durban is experienced as an accident repair centre where named service advisors drive the customer experience. Customers consistently praise Staff Professionalism & Conduct (4.7) and stage by stage repair updates under Communication & Aftercare (4.4). A recurring theme in the minority of unhappy reviews is unresolved rework, part delays and callbacks that stop once a complaint is raised.
What is Renew-It Durban's biggest strength?
Renew-It Durban's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors are named repeatedly, with Kary, Tembakazi and Maggie described as warm, knowledgeable and invested in the outcome. Reception, security and Wayne Bosch are also credited for making customers feel welcome and personally looked after.
What are the most common complaints about Renew-It Durban?
The most common complaint about Renew-It Durban, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Most cars come back looking brand new, but a persistent minority report paint peeling months later, damage to panels never part of the claim, an airbag fault released with the car and water ingress needing repeated rework.
How does Renew-It Durban compare to other Repairs & Service companies?
Renew-It Durban scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (4.6); their weakest is Turnaround Time (4). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Renew-It Durban trustworthy?
Renew-It Durban has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 441 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 26 hours 36 min. Hellopeter has tracked Renew-It Durban across 2,626 total reviews. How is the TrustIndex calculated? →
Recent reviews (441)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Thank you Maggie for your service, calls, update and good courtesy
Thank you Maggie for your service, calls, update and good courtesy
1 reviews | Active since Sept 2026
Thank you Maggie for your service, calls, update and good courtesy
Thank you Maggie for your service, calls, update and good courtesy
1 reviews | Active since Sept 2026
My consultant was very efficient Kept me updated on the progress of the repairs Got back my car within the period they said it would be ready
My consultant was very efficient Kept me updated on the progress of the repairs Got back my car within the period they said it would be ready. Karyn was amazing Sarika was very helpful as well Very friendly
1 reviews | Active since Sept 2026
My consultant was very efficient Kept me updated on the progress of the repairs Got back my car within the period they said it would be ready
My consultant was very efficient Kept me updated on the progress of the repairs Got back my car within the period they said it would be ready. Karyn was amazing Sarika was very helpful as well Very friendly
1 reviews | Active since Mar 2024
They are good,friend...
They are good,friendly most of all they make sure of keeping customer satisfation as their first priority
1 reviews | Active since Mar 2024
They are good,friend...
They are good,friendly most of all they make sure of keeping customer satisfation as their first priority
1 reviews | Active since Sept 2026
She was very friendly
She was very friendly. Her assessment was excellent. She was patient and showed us all details about my car. The was well cared . Her approach was excellent and we ( my husband-Popsy and Me felt very happy to leave our car at a responsible, safe place . Thank you
1 reviews | Active since Sept 2026
She was very friendly
She was very friendly. Her assessment was excellent. She was patient and showed us all details about my car. The was well cared . Her approach was excellent and we ( my husband-Popsy and Me felt very happy to leave our car at a responsible, safe place . Thank you
1 reviews | Active since Sept 2026
The experience is good as they have provided the best service to my car
The experience is good as they have provided the best service to my car. They updated me regarding what was done to the car. I recommend them