Replied to 100% of negative reviews
Reply time on negative reviews: 8h 33m
TrustIndex
4.2
Ranking
#65
in Insurance
Reply Time
6h 58m
NPS Score
-20
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 33m
Nov '25 - Oct '26
Frequently Asked Questions About The BEST Funeral Society (TBFS)
Is The BEST Funeral Society (TBFS) trustworthy?
The BEST Funeral Society (TBFS) has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 33 min. Hellopeter has tracked The BEST Funeral Society (TBFS) across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have been paying for the funeral cover ever since at Pep store however recently when I tried to pay the cover it could not go through and I was told to call "the best funeral society" to fix the problem they would not let me in on any information about the cover they said they need my mother to be the one communicating but she stays in the Eastern cape and I am in Johannesburg so I got someone to help my mother because she does not have a cellphone and her sight is very bad but the people at the funeral cover refused for anyone to help her when talking to them when I opened the cover she was not there with me and I was the only beneficiary and only one paying but they claim that I am not the beneficiary and they can not access the account and they refuse to let me carry on paying or refund me for all the years I have paid i have had thus same issue now 2 and i am extremely upset
1 reviews | Active since Sept 2025
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have been paying for the funeral cover ever since at Pep store however recently when I tried to pay the cover it could not go through and I was told to call "the best funeral society" to fix the problem they would not let me in on any information about the cover they said they need my mother to be the one communicating but she stays in the Eastern cape and I am in Johannesburg so I got someone to help my mother because she does not have a cellphone and her sight is very bad but the people at the funeral cover refused for anyone to help her when talking to them when I opened the cover she was not there with me and I was the only beneficiary and only one paying but they claim that I am not the beneficiary and they can not access the account and they refuse to let me carry on paying or refund me for all the years I have paid i have had thus same issue now 2 and i am extremely upset
1 reviews | Active since Aug 2026
THE WORST POLICY I'VE EVER DEALT WITH.
Why don't they just tell people the truth? i'm starting to believe this policy is a **** and they take advantage of the elderly hence they target them to join and our poor mothers and fathers always pay in time shame. My mother passed away in May and till today we haven't received the money. That time i was the one sent to PEP sore to pay the policy every month without fail. till today when we ask for a follow up after submitting all the requested documents, we are given a run-around! I Think people should be warned about TBFS because WOW!...
1 reviews | Active since Aug 2026
THE WORST POLICY I'VE EVER DEALT WITH.
Why don't they just tell people the truth? i'm starting to believe this policy is a **** and they take advantage of the elderly hence they target them to join and our poor mothers and fathers always pay in time shame. My mother passed away in May and till today we haven't received the money. That time i was the one sent to PEP sore to pay the policy every month without fail. till today when we ask for a follow up after submitting all the requested documents, we are given a run-around! I Think people should be warned about TBFS because WOW!...
1 reviews | Active since Aug 2026
Policy
Good day Please can I have an explanation for why my mother’s policy was declined, the time this policy was taken they were still in a relationship with my father and couples they do break up and this policy was taken in my presence, why would she say my father was his spouse when the surnames are not the same? When she was still paying for this policy why didn’t the system pick up the surnames and tell her to paying that policy as it won’t pay huh, the documents are attached all of them, the affidavit you wanted from the deceased sister it is there, B1 is attached, both the sister and the deceased ID’s are attached, what’s the reason for this decline, since 2015 my mother has been paying this policy now it’s time to pay you come with stories that they were not married, please pay back all her premiums since 2015 till date, you good at taking peoples money and when it time to pay you come with stories, the policy number it’s there on the subject review that policy again as everything has been submitted and pay her what’s due to her.
1 reviews | Active since Aug 2026
Policy
Good day Please can I have an explanation for why my mother’s policy was declined, the time this policy was taken they were still in a relationship with my father and couples they do break up and this policy was taken in my presence, why would she say my father was his spouse when the surnames are not the same? When she was still paying for this policy why didn’t the system pick up the surnames and tell her to paying that policy as it won’t pay huh, the documents are attached all of them, the affidavit you wanted from the deceased sister it is there, B1 is attached, both the sister and the deceased ID’s are attached, what’s the reason for this decline, since 2015 my mother has been paying this policy now it’s time to pay you come with stories that they were not married, please pay back all her premiums since 2015 till date, you good at taking peoples money and when it time to pay you come with stories, the policy number it’s there on the subject review that policy again as everything has been submitted and pay her what’s due to her.
1 reviews | Active since Nov 2019
The Poorest Service Funeral Service
I do not believe this company deserves a positive rating based on the level of service I have experienced. It is deeply disappointing to witness such poor customer service from an organisation that people trust with their hard-earned money paying monthly premiums with the expectation that in the event of their passing their loved ones will not be left with a financial burden. For the past two weeks I have been contacting your call centre regarding an unresolved matter. On every occasion, I have been advised that the issue has been escalated, yet no one has taken the initiative to contact me. Instead, I am repeatedly forced to follow up and request updates myself. On 16 July, Nombulelo Pitswane informed me that her manager was in a meeting and would revert to me. To date, I have not received any communication from the manager. Similarly, Deone Geswindt assured me that I would receive a callback by 20 July but that commitment has also not been honoured. The lack of communication, accountability and follow-through is unacceptable. As a customer I expect to be treated with respect and to receive timely updates on matters that have been escalated. I would appreciate an explanation as to why your customer service standards are so poor and why repeated commitments to contact me have not been fulfilled. Based on my experience I cannot recommend your service and do not believe it warrants a positive review.
1 reviews | Active since Nov 2019
The Poorest Service Funeral Service
I do not believe this company deserves a positive rating based on the level of service I have experienced. It is deeply disappointing to witness such poor customer service from an organisation that people trust with their hard-earned money paying monthly premiums with the expectation that in the event of their passing their loved ones will not be left with a financial burden. For the past two weeks I have been contacting your call centre regarding an unresolved matter. On every occasion, I have been advised that the issue has been escalated, yet no one has taken the initiative to contact me. Instead, I am repeatedly forced to follow up and request updates myself. On 16 July, Nombulelo Pitswane informed me that her manager was in a meeting and would revert to me. To date, I have not received any communication from the manager. Similarly, Deone Geswindt assured me that I would receive a callback by 20 July but that commitment has also not been honoured. The lack of communication, accountability and follow-through is unacceptable. As a customer I expect to be treated with respect and to receive timely updates on matters that have been escalated. I would appreciate an explanation as to why your customer service standards are so poor and why repeated commitments to contact me have not been fulfilled. Based on my experience I cannot recommend your service and do not believe it warrants a positive review.
1 reviews | Active since Feb 2014
Exceptional Service from Amanda Mabaso
I would like to extend my sincere appreciation to Amanda Mabaso for the excellent engagement during our call. Amanda demonstrated a high level of professionalism, expertise, and commitment, providing clear guidance and valuable insights throughout the discussion. Her willingness to assist and her proactive approach were greatly appreciated and contributed to a productive and positive experience. Thank you, Amanda, for your outstanding support and dedication.
1 reviews | Active since Feb 2014
Exceptional Service from Amanda Mabaso
I would like to extend my sincere appreciation to Amanda Mabaso for the excellent engagement during our call. Amanda demonstrated a high level of professionalism, expertise, and commitment, providing clear guidance and valuable insights throughout the discussion. Her willingness to assist and her proactive approach were greatly appreciated and contributed to a productive and positive experience. Thank you, Amanda, for your outstanding support and dedication.
1 reviews | Active since Mar 2018
TBFS Claims team not helpful
I submitted a claim n the 18 of June 2026, I had to call and them to find out where the claim was and only then I was advised of additional documentation, we already had the funeral service, yesterday I had to call them again and only then I was advised I need an affidavit cause they dont accept a birth certificate, I sent the Affidavit and called them again and was advised I need to wait 48 hours, I had to go take a loan even though I had a policy in place.
1 reviews | Active since Mar 2018
TBFS Claims team not helpful
I submitted a claim n the 18 of June 2026, I had to call and them to find out where the claim was and only then I was advised of additional documentation, we already had the funeral service, yesterday I had to call them again and only then I was advised I need an affidavit cause they dont accept a birth certificate, I sent the Affidavit and called them again and was advised I need to wait 48 hours, I had to go take a loan even though I had a policy in place.
1 reviews | Active since Sept 2019
Unfair communication practices and refusal to provide written policy information
I requested general policy documentation from TBFS explaining its communication and verification requirements. This request does not involve third-party or confidential information and includes reference to information I have already provided to the institution. TBFS has repeatedly refused to provide this documentation in writing and insists that communication can only take place telephonically. I have clearly advised TBFS that I do not have access to a cellphone, making telephonic communication impossible. Despite this, TBFS continues to insist on phone calls only. This conduct effectively prevents me from engaging with the institution and constitutes an unreasonable barrier to access. As a result, I am currently unable to track my payments and do not know the current status of my policy (Policy No. ***), exposing me to potential financial prejudice through no fault of my own. TBFS did not disclose at onboarding that clients allegedly have no right to choose or reasonably agree on a method of communication, raising concerns regarding transparency and informed consent.
1 reviews | Active since Sept 2019
Unfair communication practices and refusal to provide written policy information
I requested general policy documentation from TBFS explaining its communication and verification requirements. This request does not involve third-party or confidential information and includes reference to information I have already provided to the institution. TBFS has repeatedly refused to provide this documentation in writing and insists that communication can only take place telephonically. I have clearly advised TBFS that I do not have access to a cellphone, making telephonic communication impossible. Despite this, TBFS continues to insist on phone calls only. This conduct effectively prevents me from engaging with the institution and constitutes an unreasonable barrier to access. As a result, I am currently unable to track my payments and do not know the current status of my policy (Policy No. ***), exposing me to potential financial prejudice through no fault of my own. TBFS did not disclose at onboarding that clients allegedly have no right to choose or reasonably agree on a method of communication, raising concerns regarding transparency and informed consent.