Policy

Good day

Please can I have an explanation for why my mother’s policy was declined, the time this policy was taken they were still in a relationship with my father and couples they do break up and this policy was taken in my presence, why would she say my father was his spouse when the surnames are not the same? When she was still paying for this policy why didn’t the system pick up the surnames and tell her to paying that policy as it won’t pay huh, the documents are attached all of them, the affidavit you wanted from the deceased sister it is there, B1 is attached, both the sister and the deceased ID’s are attached, what’s the reason for this decline, since 2015 my mother has been paying this policy now it’s time to pay you come with stories that they were not married, please pay back all her premiums since 2015 till date, you good at taking peoples money and when it time to pay you come with stories, the policy number it’s there on the subject review that policy again as everything has been submitted and pay her what’s due to her.