The Poorest Service Funeral Service

I do not believe this company deserves a positive rating based on the level of service I have experienced.

It is deeply disappointing to witness such poor customer service from an organisation that people trust with their hard-earned money paying monthly premiums with the expectation that in the event of their passing their loved ones will not be left with a financial burden.

For the past two weeks I have been contacting your call centre regarding an unresolved matter. On every occasion, I have been advised that the issue has been escalated, yet no one has taken the initiative to contact me. Instead, I am repeatedly forced to follow up and request updates myself.

On 16 July, Nombulelo Pitswane informed me that her manager was in a meeting and would revert to me. To date, I have not received any communication from the manager. Similarly, Deone Geswindt assured me that I would receive a callback by 20 July but that commitment has also not been honoured.

The lack of communication, accountability and follow-through is unacceptable. As a customer I expect to be treated with respect and to receive timely updates on matters that have been escalated.

I would appreciate an explanation as to why your customer service standards are so poor and why repeated commitments to contact me have not been fulfilled.

Based on my experience I cannot recommend your service and do not believe it warrants a positive review.