NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Storage King SA
How is Storage King SA rated on Hellopeter?
Hellopeter has tracked Storage King SA across 16 reviews. Storage King SA hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Storage King SA? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
Misleading information, pathetic service, unit cannot be found, waiting long period to access
Extremely disappointing experience with Storage King. I would strongly advise anyone considering Storage King to think twice before using them. When we booked the storage unit we were advised the unit was the size of a bachelor flat. When the unit arrived , it is nowhere near the size more the size of a shower. We were advised to send 24hrs notice via *** to access the unit so that they could bring the unit out and have it ready for us. The first time we waited an hour only for them to bring the wrong unit. The second time was worse. Once again we waited 1.5hrs and they could not find my unit. To make matters worse one of the employess began harassing my husband, insisting if we are taking any of our OWN thing we need to take everything despite us paying for the storage till month end. My husband was also threatened and this is unacceptable as i am a paying customer. DONOT USE STORAGE KING
1 reviews | Active since Aug 2016
Misleading information, pathetic service, unit cannot be found, waiting long period to access
Extremely disappointing experience with Storage King. I would strongly advise anyone considering Storage King to think twice before using them. When we booked the storage unit we were advised the unit was the size of a bachelor flat. When the unit arrived , it is nowhere near the size more the size of a shower. We were advised to send 24hrs notice via *** to access the unit so that they could bring the unit out and have it ready for us. The first time we waited an hour only for them to bring the wrong unit. The second time was worse. Once again we waited 1.5hrs and they could not find my unit. To make matters worse one of the employess began harassing my husband, insisting if we are taking any of our OWN thing we need to take everything despite us paying for the storage till month end. My husband was also threatened and this is unacceptable as i am a paying customer. DONOT USE STORAGE KING
1 reviews | Active since Oct 2016
I should have read the reviews!! Storage King is bad news
If it was possible to give a zero rating I would. I should have checked the reviews before I proceeded with this company. I sent them my inventory list, they advised that i will need 1 storage container and 2 platforms for my couches. When the guys came in, they packed my things in 1 container, when they left the premises, everything was in 1 container and the couches were on top of the container. I was charged for a loack, which I paid for, but was advised that since they were coming from somewhere else, they didnt have any locks on them. they had no paperwork on them either. I then contacted teh sales rep asking when my debit order day will be because i had chosen the 26th. to my knowledge my rental was R1777, to my dismay, the denit order went off on the 4th of the next month with charges over 4k. when i enquired about this, i was advised that i have 2 units and they charged for a delivery of the other unit, i asked them what was in the other unit as when the gusy left, they had struggled to close the 1 unit they came with. i asked several times to come to their offices to have it sorted out, but the branch manager is never available. I dont know what kind of business they are running, but they are advertising falsely and robbing people of teh things they hold dear and have worked hard for all their lives.
1 reviews | Active since Oct 2016
I should have read the reviews!! Storage King is bad news
If it was possible to give a zero rating I would. I should have checked the reviews before I proceeded with this company. I sent them my inventory list, they advised that i will need 1 storage container and 2 platforms for my couches. When the guys came in, they packed my things in 1 container, when they left the premises, everything was in 1 container and the couches were on top of the container. I was charged for a loack, which I paid for, but was advised that since they were coming from somewhere else, they didnt have any locks on them. they had no paperwork on them either. I then contacted teh sales rep asking when my debit order day will be because i had chosen the 26th. to my knowledge my rental was R1777, to my dismay, the denit order went off on the 4th of the next month with charges over 4k. when i enquired about this, i was advised that i have 2 units and they charged for a delivery of the other unit, i asked them what was in the other unit as when the gusy left, they had struggled to close the 1 unit they came with. i asked several times to come to their offices to have it sorted out, but the branch manager is never available. I dont know what kind of business they are running, but they are advertising falsely and robbing people of teh things they hold dear and have worked hard for all their lives.
1 reviews | Active since Feb 2021
STORAGE KING SA : MISSING ITEMS - ****
Several of my belongings went missing while in Storage King's care. The company admitted my items were transported on an unsecured platform, a risk that was never disclosed to me. I entrusted my possessions to them expecting a secure service, yet items remain unaccounted for. Extremely disappointing experience, poor handling of customer property, and a lack of accountability.
1 reviews | Active since Feb 2021
STORAGE KING SA : MISSING ITEMS - ****
Several of my belongings went missing while in Storage King's care. The company admitted my items were transported on an unsecured platform, a risk that was never disclosed to me. I entrusted my possessions to them expecting a secure service, yet items remain unaccounted for. Extremely disappointing experience, poor handling of customer property, and a lack of accountability.
1 reviews | Active since Nov 2013
STORAGE KING - RANDBURG
I BOOKED STORAGE AND TRANSPORT WITH COLIN CHEESEMAN AT STORAGE KING RANDBURG. LITERALLY 15 MINUTES WENT BY, I ASKED HIM TO HOLD ON AS MY CIRCUMSTANCES HAD CHANGED. THIS IS ALL ON EMAIL, AND I CALLED COLIN!!! THEY ARE TELLING ME THEY WILL REFUND IN 40 DAYS!!! THEIR CANCELLATION POLICY IS BEYOND DISGUSTING. WHAT COULD HE POSSIBLY HAVE DONE IN 15 MINUTES TO ONLY PAY BACK 50% OF MY MONEY!!!!!!!!!!!!!!
1 reviews | Active since Nov 2013
STORAGE KING - RANDBURG
I BOOKED STORAGE AND TRANSPORT WITH COLIN CHEESEMAN AT STORAGE KING RANDBURG. LITERALLY 15 MINUTES WENT BY, I ASKED HIM TO HOLD ON AS MY CIRCUMSTANCES HAD CHANGED. THIS IS ALL ON EMAIL, AND I CALLED COLIN!!! THEY ARE TELLING ME THEY WILL REFUND IN 40 DAYS!!! THEIR CANCELLATION POLICY IS BEYOND DISGUSTING. WHAT COULD HE POSSIBLY HAVE DONE IN 15 MINUTES TO ONLY PAY BACK 50% OF MY MONEY!!!!!!!!!!!!!!
1 reviews | Active since Jul 2023
Complaint about their ****ming
Hello Peter I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
1 reviews | Active since Jul 2023
Complaint about their ****ming
Hello Peter I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
1 reviews | Active since Aug 2025
Bad and unacceptable
kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
1 reviews | Active since Aug 2025
Bad and unacceptable
kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
1 reviews | Active since Jan 2024
Disgusting business tactics
I stored my belongings from October to January.I sent them two emails that we are moving out it then all of a sudden I owe money.I have never paid rent later than the 3rd of each month,but they say that I paid my rent late so they added an additional fee.I would send proof of payment each and every time I paid my rent.Now they are claiming that they didn’t know that I was paying. I want my belongings and they now state that I can’t get my belongings without paying the amount for failed debit orders and rent for February which I informed them in due time that I would be moving out.This company is actually a bully and uses the fact your belongings are with them and that you need them as leverage.So how am I going to survive without a fridge and a microwave?Will they offer their houses for me to store and cook my food there?I am utterly disappointed and disgusted by that company and for your sanity do not store your belongings there.
1 reviews | Active since Jan 2024
Disgusting business tactics
I stored my belongings from October to January.I sent them two emails that we are moving out it then all of a sudden I owe money.I have never paid rent later than the 3rd of each month,but they say that I paid my rent late so they added an additional fee.I would send proof of payment each and every time I paid my rent.Now they are claiming that they didn’t know that I was paying. I want my belongings and they now state that I can’t get my belongings without paying the amount for failed debit orders and rent for February which I informed them in due time that I would be moving out.This company is actually a bully and uses the fact your belongings are with them and that you need them as leverage.So how am I going to survive without a fridge and a microwave?Will they offer their houses for me to store and cook my food there?I am utterly disappointed and disgusted by that company and for your sanity do not store your belongings there.